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“Poorly maintained room spoiled our trip” 1 of 5 stars
Review of The Inn at the Beeches

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The Inn at the Beeches
7900 Turin Road, Route 26, Rome, NY 13440   |  
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Hotel website
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Hotel amenities
Offers & Announcements
Free breakfast with your stay
Ranked #1 of 4 Rome B&B and Inns
Connecticut
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Poorly maintained room spoiled our trip”
1 of 5 stars Reviewed August 5, 2012

My wife and I decided to take a trip back to Rome, a place that had been our home many years ago when I was stationed at Griffiss AFB. We had never been to The Beaches but the reputation was that this was an upscale property. How things have changed in the intervening years.

We arrived on Aug. 3 and were assigned room 165. As others have noted, the public face of The Beaches are not the rooms but rather the conference center up the hill. The rooms are located separately in a strip-style motel that was last popular in the 1950's. It immediately became evident that this property was tired and run down. The Beeches clearly is a prime candidate for the TV show "Hotel Impossible."

Our first impression when entering the room was that despite being marketed as a deluxe queen size room, the room was actually quite small. However, if that was their only problem, it probably would have been a pleasant experience. But, that was only scratching the surface. The Beeches has many other problems that can be attributed to both housekeeping and maintenance.

The housekeeping effort was mediocre at best. The room was dusty - clearly the bed headboard, window molding, desk, TV (and cable box), mirror, etc. hadn't been routinely dusted. Cob webs adorned the lamp behind the upholstered chair and the trash had not been emptied from the previous night's guest.

Despite having a restaurant on the premises, there were no menus or other information in the room nor was there any information on the local eateries in Rome. In a town with so many tourist attractions, it would have been nice to be greeted with a packet of information on places to visit. It also would have been helpful if a line-up card for the cable TV would have been provided. Aside from a Gideon's Bible, the only thing left in the room was an envelope from housekeeping asking for a tip.

As for maintenance, we arrived on a hot day and although the room was not large, the air conditioner was unable to adequately cool the room throughout the night. Each room has it's window-style air conditioner installed in a opening in the wall. Our air conditioner ran constantly and loudly all night and kept the inside temperature at a constant 78 degrees. The problems with the air conditioner may be related to the fact that the unit was smaller than the opening so the surrounding space was filled with foam strips that still allowed hot air to penetrate into the room.

The arms on the upholstered chair in the room were literally falling apart at the seams. The chair needs to be replaced. In the bathroom, the wall paper and baseboard were peeling away from the wall and because the shower head had absolutely no spray, taking a shower was like taking a shower with a garden hose.

Their web site states that they have "200 channels of Digital Cable, 13 channels of HBO." Because the TV/remote interaction was so unresponsive, it was impossible to access more that 3 or 4 channels.

It's really unfortunate that The Beeches had been neglected to the point where the local Motel 6 might have been a better option. This may have been the "go to place" in the past; sadly it is no longer!

Room Tip: Until a major renovation is performed, I'd look for a good room elsewhere!
See more room tips
  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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63 reviews from our community

Traveler rating
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    19
    13
    4
    7
See reviews for
18
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11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Anderson, Indiana
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 3, 2012

The Inn is in a beautful setting, but poorly maintained. All the corners of the room had spider webs, complete with spiders. The windows had mold on them. Baseboards and corners all had a thick layer of dust. Even found a false eyelash stuck to the bathroom countertop. Yuck! Exterior was in poor shape. It was sad to see the place run down like this. It used to have such a good reputation.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 3, 2012

This is an older property, but the amenities and staff are first rate. Each room has expanded cable and an Ethernet connection (no wifi). The water is hot and it is clean. The bathrooms are a little small and some updating is needed. The air conditioning wasn't that great, but the temperature was uncharacteristic for this time of year. The breakfast was very good, and the nearby hotel restaurant was exceptionally good (very large portions) with a large selection. I believe the facility is also used for small meetings and a dinner theater on occasion. I recommend this place for a relaxing weekend in an out of the way location with the sweet comforts of a B&B. The rate was $77.00 per night. Bottled water was free. I didn't see a fitness facility or a room service option. There was a pool but I didn't see it.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
1 review
4 of 5 stars Reviewed June 19, 2012

The grounds are gorgeous! The staff could not be more friendly and willing to do whatever it takes to make your stay enjoyable! The rooms had good size fridge , mircrowave and coffee maker and the linens were nice. They are super pet friendly as well. Turn down service at night came with fresh apples chocolates and bottle water! Resturaunt was great. However guest rooms and housekeeping need some work..there was mold..in our shower and lid of the ice bucket and the clock radio looked like it had been take out of storage and never wiped down..dead bugs on the window sills..just lack of attetion to detail. But overall l really enjoyed my stay at Beeches and would stay there again and would reccomend it for the over beauty and charm of the staff!

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 18, 2012

We stayed at the inn for a wedding. The proximity to the reception was great. We were able to hang out with the other guests as we had blocks of rooms.

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield - Delaware County, Pennsylvania
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 15, 2012

The grounds are absolutely beautiful surrounding this motel. Our room was clean and comfortable. We had requested a room with 2 double beds but were put into a room with one Queen when we arrived. We were informed by the staff that there was a wedding party staying there and they had decided to move us a little farther away from them so we wouldn't be disturbed. They offered a roll-away cot which was brought to the room almost immediately and was very comfortable for sleeping. They are pet friendly and made traveling with a small dog easy (Cairn Terrier).

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Royal Palm Beach, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 13, 2012

Really the grounds to this property are truly beautiful but the rooms are in dire need of renovation. There are serious mold issues...carpets yuky...and the housekeeping department could really kick it up a notch. Having said all that I will say that the linens were clean and fresh. The staff is so kind and helpful but someone just needs to invest some money into the rooms!

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at the Beeches

Address: 7900 Turin Road, Route 26, Rome, NY 13440
Phone Number:
Location: United States > New York > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Rome
Price Range (Based on Average Rates): $$
Number of rooms: 75
Official Description (provided by the hotel):
The Inn at the Beeches is located on a lavishly landscaped 52 acre estate is impressive yet intimate. It can will provide you with the perfect backdrop for a wedding, corporate retreat, banquet, or conference or just an Intimate getaway. We are considered one of Central New York's premier special event destinations. ... more   less 
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Also Known As:
The Inn At The Beeches Hotel Rome

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