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“Business Function Success” 5 of 5 stars
Review of Holiday Inn Fort Smith-City Center

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Holiday Inn Fort Smith-City Center
3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901   |  
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Ranked #11 of 21 hotels in Fort Smith
Fort Smith, Arkansas
1 review
“Business Function Success”
5 of 5 stars Reviewed June 12, 2013

The overall expierence was terrific. The entire staff was very courteous. From sales to the banquet setup team.; everyone made certain our group had everything needed and made our event a success. I would definitely recommend this hotel to my fiends and colleagues for any upcomming banquet/business functions.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 people have reviewed this hotel

Traveler rating
    65
    44
    29
    25
    19
See reviews for
37
26
7
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Fort Smith, Arkansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2013

As we began this process we had great expectations. But as we went on and up to the day of the wedding the process went downhill.
We were tossed around to several people as the planning went on, on the day of the wedding things that had been discussed did not get done.
Overall, it was an average at best experience with the sales and catering department of the this hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam A, Director of Sales at Holiday Inn Fort Smith-City Center, responded to this review, June 10, 2013
Thank you so much for your feedback regarding your experience with our sales team. It’s a valuable tool in improving the product and services we offer to our guests. Meeting our guest’s expectation is our number one priority. Please accept our apology for any service shortfalls with your function. We have revised our policy and procedures on how functions are to be carried out going forward so that no details are overlooked. Again, we appreciate you bringing this to our attention so we can continue to improve our services. If you have future needs for our banquet services we hope that you would give us another opportunity to extend our high standard of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, AR
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 2, 2013

This hotel has a great location in downtown Fort Smith. Other than that, everything was sub-par. Rooms are a little outdated but the rooms were very clean. Staff was friendly and accomodating.

The only complaint I'd have was the lobby bars debit/credit card machine was not working and patrons had to go to the lobby ATM to get cash with a $4 charge and when guests would use cash the bartender would take several dollar tips out even on one drink without asking. Even after we had to wait 10-15 minutes to be served.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review, June 4, 2013
Thank you very much for taking the time to review the hotel. We sincerely appreciate the nice comments about the cleanness of the rooms and friendliness of the hotel staff. On behalf of the hotel staff I would like to extend our apologies regarding the incident you encountered in the lobby bar. Be assured that this issue will be addressed promptly and efficiently to your satisfaction and the hotel will take measures to insure that it does not happen again. Again, Thank you for your feedback as it is imperative for improving the hotel product and services. Thank you for staying with us and hope you give us another opportunity to serve your lodging needs.

Warm Regards and Safe Travels
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Hot Springs, Arkansas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2013

This is a nice hotel that sits in a wonderful downtown location. Many restaurants and bars are near location and hotel also offers bar and restaurant. Stayed two nights at the hotel and had no issues with the property. The hotel is a older hotel, but well maintained and a nice place to stay for any occasion.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 26, 2013 via mobile

Age is showing in this hotel big time. Rooms need updated because everything is worn and looks dirty no matter how hard they try to clean it. Service was good, and having room service is a plus, but between the worn furnishings and parking situation you can find better!

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review, May 28, 2013
Thank you so much for taking the time to review the property. We truly appreciate the positive comments about the hotel service and Park Place Restaurant. The hotel is continually reviewing and enhancing the products and services it offers and your feedback is very important in that process. We know you have many choices when traveling and we appreciate you choosing to stay with us and hope you give us another opportunity to serve your lodging needs.
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Hazen, Arkansas
1 review
4 of 5 stars Reviewed May 21, 2013

We stayed in this hotel April 18-20 2013. This hotel is very nice. It is located downtown where there are many restaurants and shops. Everything is within walking distance. The rooms are extremely large and the beds are very comfortable. I understood that there were many new employees. They were kind, thoughtful and accommodating. Two employees that I really appreciate are Crystal and Kevin. Kevin took our reservation and Crystal went beyond the call of duty in accommodating our particular needs. Thank you Crystal and Kevin!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
1 review
5 of 5 stars Reviewed May 21, 2013

I recieved excellent customer service from the hotel staff.From the front desk all the way to the kitchen staff. Breakfast was wonderful may I add. I'm always greated with a smile at the front desk and leave with one at the end of my stay. I would recomend the hotel for anyone who is traveling for vactions or on business.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 21 hotels in Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Official Description (provided by the hotel):
In the proud tradition of hospitality in Arkansas, we bring you the Holiday Inn City Center. The largest full service hotel in Fort Smith, connected to the Fort Smith Convention Center and conveniently located near: Whirlpool, Planter's Peanuts, Baldor Electric, Gerber, Golden Living, Trane, Rheem and Mac Steel. Our 15,000 sq ft of flexible meeting space accommodates up to 1200. Our catering experts are available to make your corporate or social gathering a memorable experience. The Park Place Restaurant makes for a convenient dining experience, with an array of fare that will delight the most discerning pallet. In-room dining is available for breakfast, lunch, and dinner. Enjoy your favorite beverage in our Fountain Court Lounge while relaxing to the tranquil sounds of our five story cascading waterfall. We also offer a state of the art fitness facility, indoor heated pool, hot tubs, and sauna. Business travelers will enjoy our business center with high-speed Internet access, printing and copying. Come stay with us at the Holiday Inn Fort Smith City Center. ... more   less 
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn

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