I've just completed a very disappointing stay and I must say the complete lack of professionalism, unavailability of room service or basic amenities, shoddy room housekeeping, and lack of upkeep of the hallways and common areas made this experience feel more like a motel 6 than a Marriott.
There was no room service or amenities of any kind Christmas week. We couldn't even get milk initially and had to walk across the street to the Holiday Inn which was much more professional and gave us some milk for free. The attendant seemed pretty clueless about customer service and problem solving for us. Couldn't help us order food from elsewhere since both restaurant and bar were closed all week (when in fact plenty of restaurants nearby were opened) so just left us there to starve with no options. Some of the other front desk attendants are better but we've been incredibly surprised how incompetent and just mentally slow some of the front desk people have been.
We came in one night and were very casually told to watch our steps to avoid the vomit of a sick child. I do appreciate the tip that allowed us to avoid the vomit but the delivery was oddly casual, unapologetic, and generally unexpected for a Mariott
There have been beer bottles and leaves in the hallway of the first floor all week long, and I've even brought it to the attention of the attendants although nothing had been done about it.
Housekeeping has been unbelievable. The house cleaners have gone through each morning but they have done little else besides bring new towels. The beds weren't even made much less sheets changed. The floor in the bedroom and bathroom have not been vacuumed and new soap and shampoo was not brought.
I called at 8pm sunday night to ask that some soap be brought up to our room since housekeeping hasn't replenished it in the last several days and was told I could come pick some up at the front desk. When I replied that the attendant could bring it my room there was silence then a reply that housekeeping had left. There appears to be one employee at this huge hotel most of the week and she literally leaves the front desk unattended when she needs to deliver things to rooms such as this.
Worst Marriott stay ever. The Holiday Inn next door looks newly renovated, more upscale, much better staffed, and cheaper.
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- Also Known As:
- Courtyard By Marriott Fort Smith Downtown Hotel Fort Smith
- Fort Smith Courtyard
- Fort Smith Marriott
- Courtyard Fort Smith Downtown