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“Best stay of vacation!” 5 of 5 stars
Review of Comfort Inn & Suites - Fort Smith

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Comfort Inn & Suites - Fort Smith
2.5 of 5 Hotel   |   6500 Rogers Avenue, Fort Smith, AR 72903-3950 (Formerly Fort Smith Inn & Suites)   |  
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Hotel amenities
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Choice Privileges Points
Ranked #2 of 22 Hotels in Fort Smith
Certificate of Excellence 2014
South Daytona, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Best stay of vacation!”
5 of 5 stars Reviewed July 28, 2013

We stayed at this Comfort Inn and loved the clean, modern amenities. Manager upgraded our room so we could be next to my elderly father. What nice attention! Breakfast was hot with a nice variety to choose from. Close to highway and many attractions. Loved the Guest Guarantee letter left in the room. I wish every hotel had one and people read them. We couldn't here any noise or slamming of doors from other guests. Staff was super polite and went out of their way to help us with directions to attractions.

Room Tip: Call ahead because rooms fill quickly due to their proximity to other attractions.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly T, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review, July 29, 2013
Hi, Swallowtail26!!

Thank you so much for posting such a wonderful review about your stay at our property! We really appreciate you taking the time to share your experience. It was my pleasure to upgrade your stay to ensure that your family could be close to one another. I am so glad that you all enjoyed your stay! I hope your travels are safe and we hope to see you again the next time your travels bring you to the Fort Smith area! Have a wonderful day!

Most Sincerely,
Carly Trammell
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117 reviews from our community

Traveler rating
    86
    26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 16, 2013

This hotel was great very clean, frindley staff, bed was super soft, and there is a Buffalo Wild Wings next door. I stay at hotels over 200 times a year this is one of my top places to stay. Normally I only write reviews when I have a bad exprence but this place was such a good stay I needed to share it.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly T, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review, July 20, 2013
Hi, Jeff n!

I'm so glad you enjoyed your stay with us!! Thank you so much for taking the time to post a review. We are always striving for excellence and look forward to offering you another great stay during your next trip to the Fort Smith area. Have a great weekend!

Most Sincerely,
Carly Trammell
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Shreveport, Louisiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

We stayed at the Fort Smith Comfort Inn en route to a northeastern Oklahoma destination. I was impressed by all the glowing reviews on Tripadvisor and found them to be accurate. The hotel was updated and very clean, the staff was friendly, and the complimentary breakfast was good--staff monitored the area, keeping it clean and well-stocked. I appreciated the choice of pillows and the comfortable bedding. We were very happy with our choice, even though we could have spent a little less.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly T, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review, July 13, 2013
Dear kmt1953;

We are so honored and proud to be the #1 hotel in the Fort Smith area on tripadvisor.com and we are always striving to make every guests' stay as enjoyable as the wonderful reviews we receive from guests! I am super excited that we were able to meet your expectations and so happy to get another great review! Thank you so much for taking the time to post your review. Have a fabulous weekend!

Thanks so much!
Carly Trammell
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Arlington, TX
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 9, 2013

One of the best Choice Hotels I've visited. Clean, comfortable, good location, large breakfast area and professional staff. Several restaurants within walking distance (Buffalo Wild Wings next door). Small, fairly new hotel.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly T, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review, July 13, 2013
Dear Evalou;

We are so happy to be reffered to as 'one of the best'!! We know you have lodging options when staying in the Fort Smith area and we are so pleased that you decided to stay with us. May all your stays be enjoyable and thanks again. Have a wonderful weekend!


Most Sincerely,
Carly Trammell
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Dallas, Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

We had to make a overnight stay in Fort Smith and stopped here. We were pleasantly surprised at how clean, updated and well run it was! The staff were friendly and very helpful. It was next door to a "Buffalo Wild Wings" restaurant which came in very handy. Very well maintained property. Highly recommend.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly T, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review, July 13, 2013
Dear OverZTop;

Thank you so much for taking the time to post a review about your recent stay at our property. I am so glad you enjoyed your stay! We truly appreciate your comments and compliments!! Have a wonderful weekend and we'll see you next time you travel to Fort Smith!

Thanks so much!

Carly Trammell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 18, 2013

When we got there it was really late. I am an employee of a comfort inn in Iowa. The front desk was not well informed. She informed us that she hasn't been working there long but we asked for a late check out and she said we would have to call down in the morning to ask the manager. If we wanted to wake up that early we wouldn't need a late check out. It was the train that woke us up because my fiance left the window down just a little and he had to go put it up. He got us a late check out and the housekeeping knocked on our door and when we didn't answer the proceeded to open the door. That's what woke me up. I yelled to them that we had a late checkout so about an hour later I went to get something out of the van and I shut the door all the way and the do not disturb sign was still in the door. I came back up and the sign was in our room and the door was opened part of the way. My fiance was was in the shower so housekeeping proceeded to go in our room while I was down at the van. Employees need to tell the housekeeping when there is a late check out and they should not be coming in at all when there is a do not disturb sign on my door. That would not fly at our hotel. The hotel was very clean and it was a very nice hotel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly T, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review, June 19, 2013
Dear Mrs. Massey;

My sincerest apologies that you were not offered a late checkout when you initially requested one and that you were disturbed even after you had been extended a late checkout. We do have new staff members at our front desk and housekeeping departments and your review will be used as a training and improvement opportunity for our staff members new and old. I hope that you otherwise enjoyed your stay with us and hope you will return to our hotel should your travels bring you back to the Fort Smith area. We are always striving for success and want to impress all of our guests with the best services and amenities possible. Thank you for taking the time to post a review about your stay with us. Have a wonderful day!

Most Sincerely,
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Richmond, Virginia
Top Contributor
223 reviews 223 reviews
18 hotel reviews
Reviews in 92 cities Reviews in 92 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed June 14, 2013

I stay in motels on the road a lot. This is hands down the best Comfort Inn I have encountered over the years. Very friendly and accommodating staff on all levels and willing to go that extra mile to make your stay comfortable. Excellent rooms, amazing suites. My motel destination in Fort Smith.

Room Tip: Go for a suite. You will not be disappointed.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly T, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review, June 17, 2013
Dear Larry C;

I know your flight being cancelled must have been an inconvenience for you, but I'm grateful it allowed me an opportunity to meet you! I'm so glad you enjoyed your stay with us and thank you so much for taking the time to post a review about your stay experience. We look forward to seeing you again next time! Have a great week!


Most Sincerely,
Carly Trammell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites - Fort Smith

Address: 6500 Rogers Avenue, Fort Smith, AR 72903-3950 (Formerly Fort Smith Inn & Suites)
Phone Number:
Location: United States > Arkansas > Fort Smith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Fort Smith
#2 Romantic Hotel in Fort Smith
#3 Family Hotel in Fort Smith
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites - Fort Smith 2.5*
Number of rooms: 83
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Also Known As:
Comfort Inn And Suites - Fort Smith
Comfort Inn & Suites - Fort Smith Hotel Fort Smith

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