Arrived late night & two associates behind front desk could not find my reservation...even with my confirmation number. They also stated they did not have my Hilton Honors number...likely because they couldn't find my reservation. They attempted to look it up to no avail. Finally, I suggested I would see desk clerk in morning to add it to my reservation. I was given a room on the 4th floor. Well the 4th floor is a smoking floor (who knew you could still smoke in hotels in the US?) The room stunk. The odor was so overpowering I called the front desk & informed them I would not be sleeping in this room. The gentleman told me to wait a few minutes & he would call me back. ? Really? I emphatically told him I would not be staying in this room. I went back to the front desk & the female working informed me she disn't "know why he put you on the smoking floor." My reservation was for a queen suite. She asked if a king studio was okay, & confirmed it was the same price.
The second room seemed adequate until I shut the bathroom door & saw what appeared to be something gross on it.
I went to bed & addressed the door issue in the morning. I took a photo of it & reported the finding to Courtney, who involved the head of housekeeping & took care of the matter. Courtney also followed up to ensure the room was satisfactory after cleaning & offered complimentary sodas, snacks, & a Friday's gift card for the inconvenience.
Breakfast was quite good & everything was well stocked & clean.
Ample parking for a truck & trailer. In spite of the rocky start, the remaining nights of our visit were great. I will most definitely stay here again when I am in the area. Courtney made the difference!
- Official Description (provided by the hotel):
- Guests will feel right at home in one of our well appointed and spacious guest rooms or suites. Our hotel offers complimentary breakfast each morning as well as evening dinner and drinks Monday through Thursday. ... more less
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