We stayed at this hotel recently and was less than impressed. When we walked into our room, it had a musty smell. Many of the rooms had a mini fridge & microwave. We weren't to be that blessed. We had a dehumidifier in our room that, when combined with the air conditioner, was very loud. We also had to empty it a couple of times a day. You could hear every step the room above us took. When people walked by or shut their doors, you could feel the building shake. The shower faucet leaked and the toilet handle was very loose. The breakfast wasn't much of a breakfast. We only chose to eat there 2 of the 4 mornings we stayed. Each time they were out of items and there was absolutely no where to sit. The pool was nice for the kids. The only complaint is the last night we were there it was closed for cleaning. Seemed like a wierd time to clean it, knowing the hotel was full and there'd be a lot of kids wanting to relax after a long day of competition. Another bonus was the laundry room. For less than $3 a load to wash and dry, it was a great benefit. I was just glad I got mine done before the workers that were remodeling tore up the laundry room to lay tile. Again, I question the timing of the renovation. Could they have waited until the hotel was less booked?
I will say that the staff was very friendly and willing to help all the time. The first full day we were there, Kelly in HK knocked on door, asked if we wanted the room cleaned or just towels refreshed. We were fine with just having the towels refreshed. Her attitude was one of total southern hospitality. The second night we were there, a gentleman wheeled a cart around with snacks on it. I didn't get his name, but he, too, was very friendly. The gentleman who worked the front desk both Thursday and Friday (again, I'm sorry - I didn't get his name) was very courteous and very personable. He took a genuine interest in why we were there and where we are from, wishing us best of luck for the competition the kid were involved in as well as for traveling back home. Very nice staff!
For the price we paid, though, southern hospitality just won't cut it. The room at best was worth $50/night, not the $100 plus tax that we paid. It's obvious the owners are trying to make improvements, which is very much needed. But they need to take care of the rooms first, making sure the guests are accomodated, before worrying about the outside.
I have stayed in Fairfield Inn's in many places during our travels. However, this one does not live up to the Marriott name. I'm sorry, but we won't be staying at this hotel again. It is worth looking into other options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 2, 2013
Thank you for telling us about your recent visit at the Fairfield Inn by Marriott Savannah Midtown. Please allow me to apologize for the inconveniences you experienced with a guest at our hotel.
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The hotel is under new ownership as of May 10th, 2013. As you mentioned we are in the process of renovations to make our hotel better in order to provide better services and facilities to our guest.
If you are ever in the Savannah area again would be greatly appeciate the opportunity to have you as our guest again.
President of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.