I love Marriott properties. They are constantly well run. Not this one. I was attending an annual conference held again this year at the Savannah Marriott. Both years, I called 5 months early and made specific reservations request (king bed, riverfront room and near the elevator). Called hotel direct and was guanteeded that these were the room i would get. I even paid extra from conference rate to get this guantee. Called hotel week before both years and was told "Yes, the room will be available" as requested. Both years, I get to hotel around 4 to 5 pm on day of arrival. Go to front desk for check in and am told "No king bed rooms and no riverfront rooms". The big thing is they could care less. We got to our on the lobby floor, and for the next 4 days had no hot water, only slightly warm water. Called engineering and was not able to fix. Then the toilet would not flush down poop so we had to have engineering take care of this. All I am writing here, I emailed the General Manager twice, who has yet to respond to me. There are a lot of nice hotels in Savannah and this used to be one of them, not anymore. Jm
- Official Description (provided by the hotel):
- An imposing hotel overlooking the river. ... more less
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- Also Known As:
- Marriott Savannah Riverfront Hotel Savannah
- Savannah Marriott