Our first night in our premium room was a nightmare - the people above us had two children who were either moving furniture or running around from about 6 to well after 1am. We called to complain at least twice but nothing changed. Then we learned that the people who had had our room the night before ALSO had complained and moved to another room! We met with the manager to discuss our experience the next day - we had to find out why in the world they put us in a room where people had had a problem the night before? She reduced the price on our room, which was very nice, but one of our 3 precious romantic evenings had already been ruined. We recognize that old hotels don't always have the thickest walls, BUT...
This is advertised as a B&B but it really is a hotel that serves breakfast, which Is only so-so (so much so that we skipped it twice). Wine and cheese served at happy hour is unremarkable. All in all, the room and the lobby are nicely appointed, but the experience, which we thought would be a lovely B&B, was disappointing. Perhaps I'd feel differently if the desk had dealt with the noise issue more professionally the first night.
- Official Description (provided by the hotel):
- The Marshall House. Originally built as the first hotel in our fair city, this is one of the most unique boutique hotels in Savannah. Offering 68 guest rooms and a perfect downtown location on Broughton Street, The Marshall House is ideally situated right in the heart of Savannah's historic district. Coastal Living magazine named The Marshall House among its top 20 favorite lodgings, and the Travel Channel featured The Marshall House on its "Great Hotels" program. Original windows, pinewood floors and claw-foot tubs in some rooms are among the charming attributes that make The Marshall House one of the most popular Savannah historic inns. Guests especially enjoy the suite that opens onto a classic wrought-iron veranda complete with rocking chairs and ceiling fans. This hotel is a participant in our Guest Rewards Program. ... more less
- Reservation Options:
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- Also Known As:
- Marshall House Hotel Savannah
- Marshall Hotel Savannah