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“Good Choice” 5 of 5 stars
Review of Hyatt Regency Savannah

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Hyatt Regency Savannah
3.5 of 5 Hotel   |   2 West Bay Street, Savannah, GA 31401 (Downtown)   |  
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Ranked #46 of 112 hotels in Savannah
GreenLeadersBronze level
Smithfield
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Good Choice”
5 of 5 stars Reviewed October 6, 2013

A recent business seminar was located at this property. Based on other reviews, my expectations were not extremely high. I was pleasantly surprised. While it is true that the property is not the newest, the service was excellent. I also found it to be clean and well maintained. The location is very convenient and the views from my riverfront room was excellent. I will return to this property and recommend it to others.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review, October 15, 2013
Dear Theroadtrip,

Thank you so much for taking time to post a review of your recent stay with us. I am excited to hear that you enjoyed your stay during your seminar. We like to exceed each of our guests expectations and I am so happy to hear that we were able to do that for you. We do hope that you will return again soon for another visit.

Best Regards,
Sarah Menard
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
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oceansunset
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 4, 2013

The location of this hotel is what makes it special. It is truly at the heart of the action. You can walk pretty much everywhere downtown Savannah and the River Walk. The service was average, don't expect to get five star service or feel like you matter. It might be that the hotel is so large that makes you feel like one more guest. That being said, the hotel was comfortable, very cold (the AC was running full blast!), and the room was clean. The elevator faces the lobby and has glass walls so it was a fun ride every time!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review, October 15, 2013
Dear oceansunset,

Thank you so much for taking time to review your recent stay with us. I am pleased to hear that you enjoyed the location and the property. I will pass along your comments regarding the staff for review and discussion. We like to exceed each of our guests expectations from the location, property and service levels and I apologize that we fell short with the service.

Thank you again and we hope that you will return again for another visit.

Best Regards,
Sarah Menard
Sales Manager
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Acworth, Georgia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 1, 2013 via mobile

If it is all about the location then choose the Hyatt Regency. If responsive customer service, attention to detail, and value enter into the equation then Location less customer service=less than expected.

My previous visits to Savannah from staying at the hilton to holiday inn and others, I experienced the charm, the inviting social community, and relaxed atmosphere that calls me back to Savanna again and again. With all that you decide: Location A, Customer Service C, Attention to detail given price B, Savannah Charm C.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth k, Guest Relations Manager at Hyatt Regency Savannah, responded to this review, October 18, 2013
Dear Guest,

Thank you for staying at Hyatt Regency Savannah. Please accept our apologies for the challenges you had during your stay. We appreciate guest feedback such as yours, as it allows us the opportunity to correct and improve our operation. Our goal is to always Exceed your Expectations and we apologize we fell short during your system. We are positive if given the opportunity again we could achieve this goal. We hope you enjoyed your time in our historic city.

Sincerely,

Elizabeth Kim
Assistant Food and Beverage Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed October 1, 2013

we travelled to savannah on business for a 2 night weekend stay. the location of this savannah hotel can’t be beat, it is one of the few hotels on river street and it is within a walkable distance to most of what downtown savannah has to offer.

positives:
- check in was a breeze. we arrived early (1pm) and a room was ready for us!
- the location was awesome, one elevator ride and you were on river street enjoying all the touristy attractions. the river boat is right outside the window. plenty of bars and restaurants nearby to choose from.
- staff was very nice and personable, always passing with a friendly smile or greeting!
- conference space was clean, comfortable and the food catered for it was very nice. the catering staff were very accommodating!
- taxis were ready and accessible.
- the security was always around and you really felt safe here.
- gym and indoor pool appeared clean and the hours were sufficient (open until 10pm).
- the elevators are clear and overlook the hotel lobby and are fun to ride up and down!

negatives:
- our room had two double beds and it one of the smallest beds i have ever slept in, almost equivalent to a twin. we could not get a good night’s sleep and one night had to sleep in separate beds.
- as mentioned in the positives, the location is awesome, but that often comes with some negatives. the noise at night was not deafening but it was noticeable. a lot of partying happening on river street can be heard from the rooms.
- the prices in the gift shop were outrageous. i was feeling ill the first night we were there (too many po boys) and they charged $15 for a package of Pepcid (a small package with only 8 pills)!
- the prices in the bar were also outrageous, i’m a hyatt gold passport member so thank goodness for the happy hour all day discounts it was expensive!
- my mother in law sent us a bottle of wine through room service as a surprise on our first night. she let us know it would be arriving, but night one we didn’t receive it. the next day we still had not received it. finally we received the bottle of wine and complimentary goodies (bear claws and cookies which were delish!) at around 6:30 pm that night, luckily we were in the room at that time. but they gave it to us without a wine opener (!) we had to chase the women down the hall requesting a wine opener, then another woman came up about 10 minutes later with the wine opener (one of those dinky plastic ones) and left. it took us about 10 minutes to open this wine bottle using the corkscrew plastic opener. explanation for delay: the wine had been sent to the wrong room on the first night and the attempted delivery on saturday afternoon failed because we were not in the room at the time.
- the overall appearance of the hotel is a bit worn especially the exterior.

overall this was a nice and convenient hotel to stay during our short, mostly business trip. if we return to savannah in the future we might opt to stay in more historical accommodations (bed and breakfast or small inn).

places you should eat in savannah: bayou café, hueys, and leopolds ice cream!!

Room Tip: we had a view of the river and it was really pretty!
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth k, Guest Relations Manager at Hyatt Regency Savannah, responded to this review, October 18, 2013
Dear Guest,

Thank you for staying at Hyatt Regency Savannah. Please accept our apologies for the challenges you had during your stay. We appreciate guest feedback such as yours, as it allows us the opportunity to correct and improve our operation. Our goal is to always Exceed your Expectations and we apologize we fell short during your system. We are positive if given the opportunity again we could achieve this goal. We hope you enjoyed your time in our historic city.

Sincerely,

Elizabeth Kim
Assistant Food and Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sparta, Georgia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 30, 2013

Our favorite hotel in Savannah. Room overlooking river and River St. was spacious and comfortable. Every member of the staff from doorman to restaurant was helpful and friendly. Convenient to River Street shops and restaurants. Lovely property.

Room Tip: Rooms overlooking the river are larger than most. Can be noisy esp. on weekends when River St. is c...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review, October 15, 2013
Dear Sherry H,

Thank you so much for taking time to post a review of your recent stay with us. I am so excited to hear that we are your favorite hotel in Savannah! We like to exceed each guest exceptions and I am thrilled that you found our staff helpful and friendly and the property lovely. We look forward to welcoming you back when your travels return to Savannah.

Best Regards,
Sarah Menard
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminole, Florida
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 29, 2013

You can't get a better location. Situated on the water and walking distance to everything. The rooms are okay but could do with refurbishing. Parking expensive at $22 per night. We paid $9 across from the hotel in the public car park. We got at deal on the room on Hotwire for $112 for the night. I wouldn't pay $214 which was the advertised rate on other websites. If you can get a good deal go for it, just for the location.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review, October 15, 2013
Dear KevinW1961,

Thank you very much for taking time to review your recent stay with us. I am so pleased to hear that you enjoyed our great location on the river front. I will pass along your comments regarding the valet parking and guest rooms to appropriate departments for review and action. Thank you again for choosing to stay with us and we look forward to welcoming you back again soon.

Best Regards,
Sarah Menard
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cocoa Beach, Florida
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 29, 2013

The Hyatt Regency is our favorite location in Savannah. We enjoy watching the activity on the river and walking around the shops and restaurants that surround the Hyatt. We asked and received a river view on the side of hotel.The front is our favorite but for one night the view was fine and also had a small balcony overlooking the Bohemian Hotel rooftop lounge. Have also stayed there but better price at Hyatt.
Friendly staff, spacious room with coffee.

Room Tip: Ask for river view
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review, October 15, 2013
Dear barbiegator,

Thank you so much for taking time to review your recent stay with us. I am so pleased to hear that you are a returning guest and we were able to have you with us once again. We like to exceed the expectations of each guest and I am pleased that we were able to do that once again for you. We look forward to welcoming you back again soon!

Best Regards,
Sarah Menard
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Savannah

Address: 2 West Bay Street, Savannah, GA 31401
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Savannah
#21 Business Hotel in Savannah
#39 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Savannah 3.5*
Official Description (provided by the hotel):
Convention Hotel located on the Savannah River and in the heart of the Historic District. Three views are offered: Atrium, cityview and Riverview. Atrium hotel with lobby decorated with greenery and plants. ... more   less 
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Also Known As:
Hyatt Regency Savannah Hotel Savannah
Savannah Hyatt Regency
Hyatt Savannah

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