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Hyatt Regency Savannah: Traveler Reviews

3.5 of 5
2 West Bay Street, Savannah, GA 31401 (Downtown)
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Hyatt Regency Savannah
Ranked #34 of 108 hotels in Savannah
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824 reviews from our community

Traveler rating
    295
    279
    135
    78
    37
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Families
157
 
Couples
297
 
Solo
26
 
Business
172
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
High Springs, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Attended Conference at Hotel”
4 of 5 stars Reviewed February 14, 2013

Attended a conference held at this hotel. We go to Savannah several times a year for my husbands business, but this is the first time we had stayed here, since this is where the conference was being held. Everyone of the staff was very friendly and helpful. It was a good layout for this conference. It was great to be right on River Street for dining and shopping options. We were given free internet because we were there with the conference. I am not sure why they charge extra for internet. We travel quite a bit and very rarely pay for internet, separately. Also, be aware that you MUST valet park and this charge will be added to your bill as well. We enjoyed our stay.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Joan3305 about Hyatt Regency Savannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review
February 19, 2013
Dear Joan3305,

Thank you so much for taking time to review your recent stay with us. I am so pleased to hear that you enjoyed your stay with us during the conference. It is great to hear that you found the staff friendly and the location ideal. I hope that you and your husband will return when traveling back to Savannah for business or pleasure.

Best Regards,
Sarah Menard
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Proctorville, Ohio
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Excellent hotel right on River Street”
4 of 5 stars Reviewed February 13, 2013

The Hyatt was a great place to stay during our conference. The hotel is right on River Street, which is close to great restaurants, shops, and downtown. The Vu bar in the hotel has a great view, and the staff were very friendly. The beds were super comfy.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by skyllo for Savannah
Ask skyllo about Hyatt Regency Savannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review
February 19, 2013
Dear skyllo,

Thank you so much for taking time to review our hotel! I am pleased to hear that you enjoyed your stay with us during your conference and found the location to be ideal and staff friendly. I hope that you are able to return for pleasure someday and visit more of our grand city.

Best Regards,
Sarah Menard
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Disappointing”
2 of 5 stars Reviewed February 13, 2013

The location and access to River Street is awesome, but other things were lacking. The room was standard and nothing special. The bed was hard as a rock (very firm). The Windows restaurant onsite only had an 81 sanitation rating and was charging $19 per person for an ordinary breakfast buffet. The indoor pool had a plastic liner that looked like it might have a brownish residue on the bottom. When we arrived at the hotel the valet stated that $22/day valet parking was our only option. We discovered we could park in the Bryan Street Parking Garage for $3-5/day. This hotel was one of the most expensive in the area, and I was expecting better value than what we got.

Room Tip: River view rooms are worth the extra cost if you enjoy looking at the water and watching the large s...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by pennypencher2 for Savannah
Ask pennypencher2 about Hyatt Regency Savannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencySavannah, Guest Relations Manager at Hyatt Regency Savannah, responded to this review
February 19, 2013
Dear Guest,

Thank you for taking the time to share your thoughts regarding your recent stay with us. I would like to apologize for your stay not meeting your expectations. I wanted to let you know that we are currently working to improve our pool area. The project should be complete before the end of April. If your travels ever bring you back to our historic city we would love to be your host again and provide you with a more memorable stay.

Sincerely,

Heather R. Miller
Rooms Division Manager
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Reviewer
4 reviews 4 reviews
“Great location on River Street, convenient to many restaurants and free DOT transportation stops.”
4 of 5 stars Reviewed February 12, 2013

I booked my stay through Priceline and got an excellent rate that was well below their stated standard room rate. Upon check in, I was told they had no king bed available (which I had requested) but they could give me a room with 2 double beds and a view of the river!! Great!! From my room you could see river street and watch, and sometimes hear, the barges and ferries going up and down the savannah river.
The room was very comfortable and clean. While the decorations are sort of reminiscent of the 1980's, that really didn't bother me. The staff are very friendly and helpful and make you feel right at home from the time you arrive.
I do agree that the wifi should be free. Also, there is a $22.00 a day charge for valet parking; however, they are open 24 hrs a day and you have unlimited in/out privileges at no extra charge.
The hotel does require that you have your room key upon entering the elevators to access your room. I thought this was a good extra security feature and didn't mind having to have my key out each time.
Overall, this is a great hotel. I didn't get a chance to try the on site restaurant so I can't provide a review for it. There is also an on site coffee shop, but with all the good places to eat in savannah, I didn't try that either.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Travelgirl2177 for Savannah
Ask Travelgirl2177 about Hyatt Regency Savannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review
February 19, 2013
Dear Travelgirl2177,

Thank you so much for your review of your recent stay with us. I am very happy to hear that the room was comfortable and to your liking and you enjoyed your view. I will pass along your comments regarding the decor and the internet to our staff and they will review them.

Best Regards,
Sarah Menard
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fabulous water view!”
5 of 5 stars Reviewed February 9, 2013

We have been visiting Savannah for years but always stayed near the Interstate. we always said we would one day stay downtown on the river. we finally did it! We stayed one night and we truly did not want to leave. We had a second floor balcony room and although we live on the St. Lawrence River and are used to freighters the container ships are spectacular!
My husband loved seeing these and was even up at 2 a.m. Watching for them.

the room was roomy and the bathroom was a very good size. the decor was modern-everyone you could possibly want.We had room service for breakfast and it came on time and was absolutely accurate, delivered by a nice young man.

Andre, the bellman was extremely nice and helpful. Everyone from start to finish were great! We will return next February!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
Ask Kathleen P about Hyatt Regency Savannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this review
February 12, 2013
Dear Kathleen P,

Thank you so much for taking time to review your recent stay with us. I am so happy to hear that we were able to exceed your expectations of a stay downtown! I will pass along your kind words regarding your room service delivery and Andre, Bellman. I hope that you are able to return again soon for more time with us.

Best Regards,
Sarah Menard
Sales Manager
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Additional Information about Hyatt Regency Savannah

Also Known As:
Hyatt Regency Savannah Hotel Savannah
Hyatt Regency Savannah Hotel
Savannah Hyatt Regency
Hyatt Savannah
Savannah Hyatt
Address: 2 West Bay Street, Savannah, GA 31401
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Savannah
#15 Business Hotels in Savannah
#30 Family Hotels in Savannah
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Convention Hotel located on the Savannah River and in the heart of the Historic District. Three views are offered: Atrium, cityview and Riverview. Atrium hotel with lobby decorated with greenery and plants. ... more   less 
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