We expected more from a Hyatt. Mandatory valet parking for 17$ a day would have been nice to know about in advance, as well as 1.07 for every local call made from room. We also had to pay a deposit of 50.00 a day for "incidentals". It was refunded when we checked out minus local call charges. There was a one cup coffee maker in the room with only one serving of coffee provided. (Paper cup) There was a note inviting us to their cafe for Starbucks coffee, not free, of course. Come on! On the way to Savannah, we stayed in a less expensive hotel (much less) and got more for our money. (coffee pot in room and free hot breakfast)
While this type of nickel and diming is not unexpected in a tourist town, we didn't expect it from a higher priced hotel. What are the higher prices for?

I booked four nights at the Hyatt Savannah and was immediately charged on my credit card. Unforunately, three weeks before my stay, I learned my trip was cut short by a day. I cancelled one night and was assured, by Gillian, that my credit card would soon be reimbursed.

Instead, my card was not reimbursed and Hyatt increased the rates of my remaining nights by $20 each. It took a full 13 minutes on the phone (with three transfers) to get the latter issue cleared up. As for being reimbursed, I was told I'd be credited AFTER I CHECKED OUT. Meaning I would have to pay my credit card first, then get a reimbursement for a night that I never stayed.

I asked why on earth I was being charged for a room I was not booking, and was told that was policy. Exasperated, I cancelled my entire stay. It took a full week for Hyatt to reimburse my card – after the bill was due – but Hyatt charged me a $50 penalty. I called for an explanation, and was told by Satcha that was the online booking policy. If I had bother to click on a link, and then read the fine print, I would have seen that.

I asked why Hyatt doesn't post this one sentence about the penalty right on top of the online rates and did not get an answer. I asked for a reimbursement of my $50, and was refused.

What I don't get is: Why am I being charged a penalty for booking with the Hyatt? What investment possibly could have gone into a reservation cancelled weeks in advance? This is poor service and poor faith.

I used to work at the Hyatt, and booked this room assured I would experience the same level of service under which I was trained. Rather I am disgusted. I booked at the Hilton, which has not yet charged my credit card and has been kind enough to email me directions and highlights of Savannah.

Overpriced. Dirty room, clogged bathtub, zero amenities. I would not stay here again. Do yourself a favor and stay at the Weston or the Marriott - prices are less and quality and cleanliness are far superior.

Carpets in both the room and the hallway were very dirty. Windows were filthy. (Very disappointing as we paid extra to have room overlooking the river) Bathroom was miniscule. Hair dryer had a 13 inch cord making it very difficult to use. Valet parking is the only parking option and it cost 17$ per day plus tip for each retrieval. Prices for breakfast were rather high. As I recall, the cheapest item was approx. 14$.

The best thing about the hotel is the location and the ability to print out electronic tickets in the hotel lobby for the flight home.