Average room. There were mold spots on the ceiling in the bathroom and above the sink. The bedspreads had stains on them. For the price the room was fine. The check-in staff was not friendly. We were not asked what kind of vehicle we were driving, only to show ID for credit card purposes. Plus, my credit card was charged before arriving and I did not book through a third party, so was allowed cancellation.
It was a busy weekend in Savannah so the hotel was full. After eating dinner out on Friday night, we arrived at our room to find no parking spaces available near our door. We were on the first floor at the farthest end of the hotel. There were several "Contractor" trucks taking up 6 or seven parking spots with one vehicle, parked lengthwise over the spaces. When I asked at the front desk, if this contractor could be asked to move his truck, I was told they had no way of knowing who the truck belonged to. We had to take our chances and park in a parking lot belonging to a restaurant at the end of the building.
The next morning the cleaning staff - two older people who apparently do not speak English - came and knocked on the door at about 11. I told them we were leaving in a few minutes. They didn't seem to understand, as they attempted to come in the door as I was closing it. I used hand signals to attempt a "five minute" symbol. They stood outside the door speaking loudly in a foreign language until we left.
The next day as I was attempting to pack the car, these same cleaning people were cleaning the room next to us. They parked the supply cart in front of our door, then seemed oblivious to the fact that I was trying to work around them to get to my car.
As seen in past reviews, Sam D. please don't waste your time with an apology, just better train your family members at customer service skills.
My daughter is a college student in Savannah, so we visit several times a year, I won't be back to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for taking the time to write about your experience with us. Despite your instructions to the contrary, I will apologize for the mold spots and stained sheets (those are not standard in every room...) I'm also sorry you found our front desk to be less than friendly. I'm sorry the housekeeping staff was too eager to get your room cleaned. As you said, it was a busy weekend -- they had over 100 rooms to clean before check-in at 3 o'clock.
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As far as the front desk not getting your car information upon check-in, hotels getting vehicle and tag # was a means of tracking people down who trashed the room or stole all the towels. It's a little passe these days.
I don't make apologies for the purpose of placating or pacifying bad experiences so we can acknowledge, dismiss and act like they never happened. I do it because it's my job to listen to what you and every guest here has to tell us about their stay -- good and bad. I do it because it's the only way we'll improve. I know that we have a few major projects coming up that will drastically improve the quality of what we offer our guests. We have no delusions about this property. It's not a 5-star resort with a pool by the ocean where models lounge around sipping mimosas. We're a 160-room exterior-corridor hotel with a hopping nightclub, a few ghosts (supposedly) and great location 4 miles from the expensive hotels downtown.
I've also seen this property at its worst (a couple of years ago). Under new ownership it's been revitalized. Are we at 100% of where we could be? Not yet... But I also know there's a lot of life left in this hotel.
I'm not even sure what the "family members" comment means... I mean I do, but I'm not even going to have that conversation here.
We wish you well in your future travels -- elsewhere...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.