During a recent trip from our New Hampshire home to our vacation home in the Florida Keys we stopped in Savannah as we always do to visit with our daughter who is attending the Savannah College of Art and Design better known as SCAD. When visiting Savannah we have stayed at the same hotel for the past few years and have always been very pleased with the service and the accommodations. However, being a big fan and supporter of Trip Advisor we decided to try the Hamilton Turner Inn which is ranked on Trip Advisor as the #1 place to stay in Savannah. In addition to the accolades given this property by Trip Advisor the Inn’s web page is plastered with all kinds of accolades and glowing reviews. From the minute we arrived at this property we knew it was a big mistake. We were met by a man who was not overly friendly and who told us that he would take our luggage but that we were not welcome inside the Inn until the 3 p.m. check in time. We asked if our room might possibly be ready before 3 p.m. and were told that even if it was ready we could not check in until 3 p.m. He further stated that this is the policy of the Inn for all guests. We picked up our daughter at SCAD and went to lunch. We returned to the hotel at about 4 p.m. and were shown to our room by another man who introduced himself as someone that worked in the kitchen. He showed us to our room which is advertised on the Inn’s website as “the largest of our courtyard level accommodations”. In fact this room is the smallest room that my wife and I have ever stayed in and it is in the basement of the Inn, not at courtyard level. It had one small window near the ceiling that allowed in a little filtered light but in spite of that the room was very dark and claustrophobic. We complained to the man who showed us to our room and he said that he would pass along our complaints to the General Manager. A short time later we got a call from the General Manager who rather rudely asked what our problem was with our accommodations. I explained that the room was much smaller than advertised, was in the basement and not at “courtyard level” and overall was not as advertised. He replied again rather rudely saying “your room is exactly as advertised”. I have to admit that I was getting a little upset by what was an overall bad attitude by every employee that we had encountered since our arrival at this property. I told the General Manager that I was not going to argue with him but that we were not happy with our room and if the Inn could not move us to another room that we were not going to stay at the Inn. His next comment was “you can do what you want but you reserved this room, we don’t have any other rooms to offer you and we have a very clear cancellation policy. If you do not wish to stay in the room you reserved that’s fine but we will not refund you the money that you paid for the room”. At this point I was in a state of shock as was my wife who could hear my side of the conversation and some of the other side of the conversation. I’m sure that my tone of voice wasn’t pleasant when I said to the General Manager that “I can’t believe that as a guest that I am being treated this way. I am going to post negative reviews about our experience at your Inn on every website that I can find”. He replied “that’s what they are there for”. At that point I hung the phone up. It took my wife and I both a few minutes to recover from the treatment we had received from the General Manager but we did and decided that rather than pay for two rooms that night we would tough it out. The room was so small it did not have a work desk. So I took my laptop and went to the courtyard outside of our basement room and sat at a table there to check my e-mails and to communicate with my office. A few minutes later our daughter showed up as planned to continue our visit and eventually go out for dinner and a night on the town. All of a sudden another man appeared, announced that he was the owner of the hotel and started screaming and hollering at me from just a few feet away. Honestly, he was so red in the face and was spitting as he screamed and I thought he was going to have a heart attack right then and there. He asked who my daughter was and I said “she is my daughter” and he said “your daughter is not a guest of this hotel and is not allowed on the property”. He went on to say that if I was ever rude to his General Manager again he would call the police and have my wife and I removed from the property. WOW, I just sat there stupefied and silent. ! My daughter immediately exited the property through the courtyard gate and stood horrified outside of the gate while this scene continued. My wife, who heard the screaming and hollering from our basement room adjacent to the courtyard, came out into the courtyard and confronted the owner by saying “who do you think you are! We are guests at this hotel, you are screaming at my husband and our daughter is a student at SCAD and you’re telling us she is not allowed on the property”? The “owner” ignored her and walked away from her without comment. I am almost done but need to mention one more thing. The hotel is surrounded by public streets and has no parking area. My wife had asked the man that originally took our luggage where we could park. He said on the street until 3 p.m. which mostly metered parking and in the catholic school lot behind the Inn after 3 p.m. when the school gets out. When we went to our vehicle parked in the Catholic School lot to go out to dinner there was a note on the windshield that said, and again I quote, “FINAL WARNING, You are parked illegally in our CHURCH LOT. Cars parked in the CHURCH LOT will be towed away at the owner’s expense”. I don’t know if anyone bothered to read this whole review and I wouldn’t blame them if they didn’t due to the fact that it is long and drawn out. This is a true story and I felt that I needed to post the entire story because I told the Inn that I would. In addition, as you can see from my other reviews on Trip Advisor, I don't post many negative reviews and only do so when I feel it is my obligation to report a really awful experience to fellow travelers. This experience was truly horrifying.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.