After making a reservation online for the Best Western Hotel... I was expecting a Hotel!! Not a Motel!!! I've stayed at Best Westerns before and they had been Hotels, not Motels. I was very disappointed but continued to the front desk where I was treated with poor customer service. I then proceded to my room and opened the door to find bags in the room... the room was clearly occupied. There could have been people in the room; who knows what happens in motel rooms. Who knows how a stranger would even react if I walked in there with a key. If someone walked in my paid room, I would have be livid. The woman who checked us in and gave me the room key, put me and my friend in danger along with putting the other occupants and their belongings at risk. I am extremely disappointed in the Best Western Company. This Savannah Georgia Best Western is a horrible representation of the brand and my family, my friends, and I will NEVER stay at a Best Western again.
Don't stay here!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for taking the time to write a review. We are extremely disappointed to hear that you did not have a positive experience at our hotel. We strive to offer excellent accommodations and exceptional customer service to each and every one of our guests and we are very sorry that we did not live up to those high standards on this particular visit.
Our General Manager, Alisha Patel, would like to follow up with you directly regarding your stay. This way, she can collect a few more details about the situation described above and review this incident with our team. We have sent you a private message in hopes that you will let us know a day and time that we can reach out to you directly. Thanks in advance for all of your feedback. We appreciate it and hope to hear from you soon!
Best Western Savannah Georgia Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.