When we went to our room we noticed that the room smelled strongly of carpet cleaner but figured it would dissipate. That night around 8 p.m, the smell was still strong and when I took off my shoes, I realized the carpet was wet. When I went to the desk and informed them of the problem. I received an oh, they didn't know that the carpet had been cleaned in that room. To their credit, they did offer to move us, but at that point, we had unpacked and decided to stay there and see what the situation was in the morning. In the morning it was drier and I informed the desk that the carpet was still damp. They said that they would bring fans to the room to aid the drying; it never happened.
The other worrisome issue occurred when I first went to get my valuables from the hotel safe. They took the key and handed me the box without verifying my signature or even asking for my room number. I could have been anyone who happened to have the lockbox key. Very disconcerting. I had to continue to use the lockbox and 50% of the time was not asked to verify my identity. The front desk staff needs to be better trained.
It would also have been nice to know the parking cost ahead of time ($18/day). I had checked the website and it was not mentioned.
On a positive note the Concierge was excellent and very helpful! The location is convenient, but definitely on the edge of the good area.
- Also Known As:
- 4 Points By Sheraton Historic Savannah
- Four Points By Sheraton Historic Savannah Hotel
- Four Points By Sheraton Historic Savannah Hotel Savannah
- Four Points Historic Savannah
- Sheraton Savannah
- Four Points Savannah
- Savannah Four Points
- Savannah Sheraton
- Official Description (provided by the hotel):
- The newly-built Four Points by Sheraton Historic Savannah offers a great location, just steps away along cobblestone streets from the downtown historic district. ... more less
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