We booked a king room for four nights for our honeymoom and when we called to confirm our reservation the day of, they wanted to raise the price we were quoted the first time because they entered the room for one adult instead of two. We asked to speak to the general manager and the call was transfered but no answer so we left a message. This happened four times in the span of four hours with no returned call. In the meantime, we found another hotel because we were so dissatisfied with the service. We called Hilton back to cancel reservations and the desk clerk informed us that the general manager, Brian, had waived the extra cost but he didnt have the courtesy to call us back himself. We told her we still wanted to cancel because of the horrible service, and she said she would have to charge us the price of one night's stay. We asked to speak to the general manager, we were transferred, to only get his voicemail once again.
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- Also Known As:
- Hilton Garden Inn Savannah Midtown Hotel Savannah
- Hilton Savannah