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“Cool comfort” 5 of 5 stars
Review of Comfort Suites Gateway

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Comfort Suites Gateway
2.5 of 5 Hotel   |   596 Al Henderson Boulevard, (Gateway Boulevard), Savannah, GA 31419   |  
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Hotel amenities
Ranked #58 of 113 Hotels in Savannah
GreenLeadersSilver level
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Cool comfort”
5 of 5 stars Reviewed January 5, 2013

Very nice rooms, clean, generally well maintained...have the same question about the squeaky plumbing, though everything functioned properly.

Amenities were nice...microwave, coffee maker, fridge, and USB/outlet hub. Hot complimentary breakfast was good.

Very nice classical/flute music played in the hallways all night, very soothing for sleep!

Room Tip: Elevator here is pretty fast, so any floor is ok. Mind parking on the end of the sidewalk on the rig...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSDirector, Director of Sales at Comfort Suites Gateway, responded to this review, January 7, 2013
Dear Valued Guest,

We are so happy that you enjoyed your stay with us at Comfort Suites Gateway Savannah. We appreciate your kind words regarding our clean nice rooms. We value any feedback we receive from our guest and are currently working to resolve the issue with the squeaky plumbing in our guest rooms.

In addition we are glad you enjoyed some of our excellent amenities. We want our guest to have all the comforts of home while staying at our hotel, and a soothing night’s sleep and hot breakfast are just a few ways our team strives to achieve that.

With Kindest Regards,

Comfort Suites Gateway Savannah Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 30, 2012

First of all we did not get the room we reserved. Better yet the room we were promised, they don't even offer. Pool was closed due to "treatmnt of the pool" which we were not told about till after we paid(non refundable). We had to clean our own room because it was very dusty, smelly and even had empty beer can and trash behind dresser. Breakfast absolutely sucks. Only boiled eggs hard biscuits and cereal. Receptionist was rude and openly informing us how she hates her job. Manager next morning just acknowledged all the screw ups only to NOT accommodate us in no way. She stated "we are all humans and make mistakes". BULL CRAP! Warning: DO NOT STAY HERE!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Director of Sales at Comfort Suites Gateway, responded to this review, January 4, 2013
Thank you for taking the time to post a review of your experience at our hotel. Firstly I would like to apologize that you were not able to enjoy our indoor heated pool and hot tub. The maintenance of our property is very important to us, therefore I am sure you understand we keep our pool in the best condition for the enjoyment of our valuable guests. When our pool is serviced with a chemical treatment we close it for 24 hours for the safety of our guests.

On behalf of myself and the entire team I would like to apologize for the inconvenience you experienced regarding your guest room. All of our rooms are suites and most have a pull out sleeper sofa. We also offer executive King bed suites with a separate sitting room and sleeper sofa. You had requested a room with two Queen beds and a separate sitting room with pull out sleeper sofa, because we do not have suites matching that description we offered to upgrade you to an executive suite with Jacuzzi tub, King bed and separate sitting room with a sleeper sofa at no additional cost.

We would also like to apologize that you did not enjoy our complimentary hot breakfast. We serve waffles, hard boiled eggs, muffins, cereals, yogurt, cinnamon twirls and a variety of fruits and breads daily. In addition to our daily menu we serve scrambled eggs and sausage Monday thru Friday and biscuits with sausage gravy on Saturday and Sunday mornings.

Our staff strives to achieve guest satisfaction in every aspect, and we sincerely apologize for not being able to accommodate your needs.

With Kindest Regards,

Comfort Suites Gateway Team
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1 review
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 11, 2012

My husband and I stayed here over the weekend. When first checking in the room that we requested was not "CLEAN" yet. Got to the room only to be bust in on while having "SEX". " WOKE UP WITH BED BUG BITES" Went down for breakfast that morning and there was no breakfast meat... but they had a nerve to have a "TIP BASKET" out, asking for tips... returned to the room to discover the lotion that was in the room was a half bottle... Stay Away!!!
Bed bugs.........

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Director of Sales at Comfort Suites Gateway, responded to this review, January 4, 2013
Dear Valued Guest,

Thank you for taking the time to post a review of our hotel onto Tripadvisor.com. We do offer an early check-in to our guest when available. However when we are sold out of rooms the previous night our staff works very hard to ready the suites for the arriving guests at the check-in time of 3 p.m.

We would like to apologize that you did not enjoy our complimentary hot breakfast. We serve waffles, yogurt, cereals, muffins, cinnamon twirls, hard boiled eggs, and a variety of fruits and breads daily. Monday thru Friday we have scrambled eggs and sausage in addition to the daily menu, and on Saturday and Sunday we serve biscuits with sausage gravy in addition to the daily menu.

On behalf of myself and the entire team I would like to apologize for the inconveniences you experienced during your stay with us. Guest satisfaction is very important to us and we will be taking your comments into consideration for future guests.

With Kindest Regards,

Comfort Suites Gateway Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 25, 2012 via mobile

Pretty and updated room, nicely appointed. The plumbing squealed and squeaked at some point during the night-possibly a water pressure problem??..pleased with the overall cleanliness. Comfy pillows and beds. Breakfast not so impressive-ended up hitting the McDonalds which was slow and chaotic. I'd definitely stay again.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Director of Sales at Comfort Suites Gateway, responded to this review, January 4, 2013
Thank you for taking the time to post a review of your stay at our hotel. We appreciate any feedback we receive from our guests and would like to apologize for any inconvenience you may have experienced due to the plumbing issue in your suite. We will certainly be taking your comments into consideration.

We are pleased to hear you enjoyed your overall stay and found your guest room to be clean and comfortable. We look forward to servicing your future lodging needs.

With Kindest Regards,

Comfort Suites Gateway Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kernersville, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2012

We traveled to Sav. this past weekend to visit my father who was sick. The hotel was very nice. We requested the first floor and received that request. The indoor pool was truly a heated pool. It was very relaxing to swim with my sons after an upsetting day worrying about my father. The rooms were clean and fairly large. It was at the end of a street so not a lot of traffic noise. The staff was friendly and helpful. The breakfast was plentiful. We will be traveling back to Sav. in Jan. and will be staying at this hotel again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Director of Sales at Comfort Suites Gateway, responded to this review, January 4, 2013
Dear Valued Guest,

Thank you for posting a review of our hotel onto Tripadvisor.com. We are pleased to know you found our staff to be accommodating and were happy with your spacious guest suite.

We would also like to thank you for your wonderful comments regarding our indoor heated pool and breakfast, we are happy you were able to enjoy some of our deluxe amenities during a stressful time. We look forward to any future visits from you and your family.

With Kindest Regards,

Comfort Suites Gateway Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milledgeville, Georgia, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 1, 2012

My finace` and I live in different states so we decided to meet halfway for the weekend. I was very impressed with every aspect of the hotel. We both had to travel I-95 and the hotel is very close to it. There are numerous gas stations, resturants, and shopping places in the area (Ruby Tuesday is just a short walk across a wooden walkway that connects the two parking lots). The hotel is also not far from the mall or the flea market. The lobby is gorgeous. It has a beatiful chandelier and the floors sparkled at all times. The room (207) was also very nice. It was comfortable amd spotless. Everything was clean from the curtains and towels to the comforter and carpet. The suite was quite spacious even with the king bed and sofa. This is the first time that I felt so comfortable in a room that I actually unpacked!! The staff was very friendly. The hot tub does make a loud squeaking noise but after a few minutes I was so relaxed that I blocked the sound out. You could hear someone in the shower through the walls but only if you were in the bathroom. However, this was not bothersome. I would DEFINTIELY recommend this hotel.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Director of Sales at Comfort Suites Gateway, responded to this review, January 4, 2013
Dear Valued Guest,

Thank you for your wonderful review of our hotel on tripadvisor.com. It is delightful to hear you enjoyed your stay and were comfortable in your guest room. Our staff strives to serve excellence in guest service and we are happy to have exceeded your expectations.

We are pleased to know you were able to take advantage of our convenient location. In addition we would like to thank you for your positive comments regarding the cleanliness of your suite, the friendliness of the staff, and the gorgeous lobby. I will be sharing your kind words with the entire team.

Thank you for your recommendation of our hotel, and we look forward to servicing your future lodging needs.

Warm Wishes,

Comfort Suites Gateway Team
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Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2012

This is a really nice hotel, my husband and I stayed her to celebrate our 1st year anniversary. Overall our stay was good...we stayed on the 3rd floor with the room with the whirlpool. The only problem that we had with our room was that whenever the person on the four floor would take a shower, we could hear the water running in our room. other than that it was nice, the staff was really friendly and there's a lot of good eating places within walking distance to the hotel. The hotel can upgrade and get new wash clothes and towels....they are pretty worn and old....it's time for some new ones.

Room Tip: Get rooms on the fourth floor to insure you want hear the shower running and people walking around o...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Director of Sales at Comfort Suites Gateway, responded to this review, January 4, 2013
Dear Valued Guest,

Thank you for posting a review of your stay at Comfort Suites Gateway. We are pleased that you enjoyed your stay with us and found our location to be convenient, and our staff to be friendly.

We appreciate any feedback we receive from our guests, and will certainly be taking your comments into consideration.

With Kindest Regards,

Comfort Suites Gateway Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Gateway

Address: 596 Al Henderson Boulevard, (Gateway Boulevard), Savannah, GA 31419
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Savannah
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Gateway 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to the brand new Comfort Suites in Savannah. Our 100% non smoking Comfort Suites® hotel is conveniently located on I-95 at exit 94 & hwy 204, at the gateway to historic Savannah, our hotel offers the ideal spot for exploring the legendary charms of historic downtown Savannah, Georgia. Enjoy the finest amenities at our all-suite hotel in Savannah, and be close to all the restaurants, shopping and historical sites of downtown Savannah, GA.We’ll treat you right from the moment you wake up at our hotel in Savannah, Georgia. Start your day right with a free newspaper in our lovely breakfast room and a hearty complimentary hot breakfast. Cap off a day of sightseeing or meetings with free Happy Hour drinks Monday - Thursday at our Savannah hotel bar & lounge. Relax and recharge with a dip in our luxury heated indoor pool and Jacuzzi spa or work out in the state-of-the-art fitness room. Executive amenities include free business center services and 1,400 sq. ft. of meeting room. Wrap yourself in the casually elegant atmosphere of one of our Savannah, GA hotel suites-you’re guaranteed nothing less at our all-suite hotel. Each oversized Savannah, GA hotel suite features top amenities designed to make you feel right at home in our Savannah hotel with in-room refrigerators, microwaves, personal safes and free high-speed wireless Internet access. A few of our Savannah, GA hotel suites offer in-room Jacuzzis and pull-out sofas to comfortably accommodate up to 6 people. ... more   less 
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Also Known As:
Comfort Suites Gateway Hotel Savannah
Comfort Suites Savannah
Savannah Comfort Suites

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