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“Beautiful accomodations and view but poor breakfast service.” 3 of 5 stars
Review of Hilton Garden Inn Savannah Historic District

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Hilton Garden Inn Savannah Historic District
3.0 of 5 Hotel   |   321 W Bay St, Savannah, GA 31401 (Downtown)   |  
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Ranked #22 of 112 hotels in Savannah
Tallahassee, United States
1 review
“Beautiful accomodations and view but poor breakfast service.”
3 of 5 stars Reviewed June 24, 2013

This is an excellent location, to everything. The room and the river view were wondrful. The conseirge was very good. The breakfast food was good and a good selection. The breakfast service was very poor.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Savannah Historic District, responded to this review, July 3, 2013
Thank you for staying with us in Savannah. We appreciate your feedback and are happy to hear that you enjoyed your room, view, food and our concierge. I am very apologetic that the service you received during breakfast was poor. We have notified our Food and Beverage Manager as we strive to ensure every customer leaves feeling 100% satisfied with all aspects of their stay. Thank you for leaving your review.
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760 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Emerson, United States
1 review
4 of 5 stars Reviewed June 24, 2013

Very wonderful hotel and staff! The location of the hotel is excellent for dinning and entertainment! City Market is right at your front door. Lot's of fun! I would recommend the Hilton Garden Inn for a great experience in Savannah, Georgia :)

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 21, 2013 via mobile

I can clearly hear ppl talking from the hallway, next door shower, street noise (we are on the 4th/f). There are also some kind of noise from the tiny refregerator. Holly crap i think my night is ruined already. It is full house here and i can't move to another room. Do not recommend this place. It feels like a motel more so than a hotel. Hilton, this place really suck!

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Savannah Historic District, responded to this review, July 3, 2013
Thank you for your review. We do apologize that you experienced such a noisy stay. The hotels in the Historic District can have more city noise than a less active part of town and in order to ensure our guests are comfortable, we always have ear plugs available at the Front Desk. We have also notified our Chief Engineer about the other noises you mentioned and will have him look into what can be done to lesson those noises for future guests. Thank you again for your feedback.
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Las Cruces, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 19, 2013

our stay started off bad and ended even worse. the problem is not so much the hotel as it is the parking staff. the staff stole items from our vehicle, made us feel uncomfortable and when brought to the attention of the staff we were compensated for our $18/night parking costs and the staff were obviously talked to however when we decided to use the parking staff for the second night they "lost our KEYS" somehow!!!!! ugh very upset at the staff and the hotel for staffing such people!!! oh yea and the first night our truck was parked IN AN ALLEY!!!!!!!!!! because they ran out of room in the garage!

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Savannah Historic District, responded to this review, July 3, 2013
Thank you for staying with us on your recent trip to Savannah. We are very sorry to hear about your experience with our valet staff and have reported this incident to the General Manager and Valet Manager.

In regards to your vehicle being parked in an alley I do want to let you know that, due to the size over your vehicle, the staff felt it safer to park it on the outside of the building where it was less likely to be scraped or scratched by another vehicle. While there were spots available in the garage they were not large enough for a dually truck and the staff did not want to attempt to park the vehicle in a spot that was too small. Please note the area in which your truck was parked is manned 24 hours a day by our valet staff to ensure the safety of the guest’s vehicles. We would never intentionally place someone’s vehicle in danger. I’m deeply sorry that this was not communicated to you prior to the vehicle being parked.

We hope that should you choose to visit Savannah again you give us the opportunity to make your visit flawless.
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Gainesville, Georgia
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 19, 2013 via mobile

As a Diamond Hilton Member, received all the expected benefits and requested room type. Within easy walking distance of just about everything. Made to order breakfast was very good and staff was wonderful. Will return again next year.

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Savannah Historic District, responded to this review, July 3, 2013
Thank you so much for being a loyal Diamond Hilton HHonors member and staying with us at our Hilton Garden Inn Savannah Historic District. We are so pleased to hear that you enjoyed your stay and look forward to seeing you again next year.
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United States
1 review
5 of 5 stars Reviewed June 16, 2013

Overall hotel/staff were excellent. Very clean, friendly, helpful. I was a disappointed there was no complementary (continental even) breakfast. Location was perfect, walked to just about everything. Would stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Savannah Historic District, responded to this review, July 3, 2013
Thank you very much for your review. We are thrilled to hear you enjoyed your stay. We will take your comments regarding the lack of continental breakfast to our Food and Beverage Manager for discussion and look into what we can do to offer that at our Hilton Garden Inn Savannah Historic District. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, United States
1 review
5 of 5 stars Reviewed June 14, 2013

Had a romantic get away weekend with boyfriend. Staff had chocolate covered strawberries & flowers waiting in room when we arrived. Champagn arrived chilled and timely. Room was very quiet and clean. I would definately recommend this hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Savannah Historic District

Address: 321 W Bay St, Savannah, GA 31401
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Savannah
#16 Romantic Hotel in Savannah
#21 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Savannah Historic District 3*
Official Description (provided by the hotel):
Explore historic downtown Savannah from Hilton Garden Inn Savannah Historic District hotel, situated one block from River Street, City Market, and historic Broughton Street. Located just 20 minutes from Savannah International Airport, this hotel is within easy access of Savannah’s vibrant night life, shopping, dining, and entertainment options.Wake up to a delicious, full, cooked-to-order breakfast at Great American Grill® or sip on cool, evening drinks at this Savannah hotel’s inviting pub. Enjoy a fantastic selection of snack, treats, and microwavable meals in the 24-hour Pavilion Pantry® convenience store or feel invigorated with a revitalizing workout in the modern fitness center. Lounge in the outdoor pool or bathe in the warm, soothing whirlpool. Positioned near to a variety of businesses, this historic downtown Savannah hotel boasts five modern, versatile meeting rooms. Host a conference or special event for up to 120 guests and relax while professional planners take care of the details. Enjoy a comfortable, quiet space for work in the 24-hour Business Center and stay connected with complimentary WiFi throughout the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Savannah Historic District Hotel Savannah
Savannah Hilton Garden Inn
Hilton Savannah

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