We checked in after a long day and at 2 am the fire alarm went off. The asked everyone to wait outside while the fire department comes (here is the video of all guests outside at 3 am http://www.youtube.com/watch?v=gmWpeyZgyR0). I understand fire alarms can go off, but there was no communication by the hotel. They just threw everyone out and bathrobes for an hour without any communication. Then the fire department arrived and gave the ok to go back around 3 am. They then had a faulty alarm, meaning false alarms continually going off until 4 am. I called to speak to the general manager, Mr Kelly, in the morning he said it was a minor inconvenience and all he would do is give us a free breakfast.
It didn't end here, the sheets were very old and the elastic was worn. Therefore, every night the sheets would slide off the mattress and we would wake up on the mattress (neither of us has this ever happened to). We asked the maid to change the sheets and explained this situation. She said "honey, the sheets are too old, there is nothing we can do". To make maters worse the mattress was gross.
The final straw was our toilet ran all night. We tried to have it fixed, but no one did anything.
On a positive note, the valets and cleaning staff was very pleasant and helpful. The cookies were also tasty.
- Also Known As:
- Mansion On Forsyth Park, Autograph Collection Hotel
- Mansion On Forsyth Park, Autograph Collection Hotel Savannah
- Mansion On Forsyth Park Savannah
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