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“FILTHY!!!” 1 of 5 stars
Review of SpringHill Suites Savannah Airport

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SpringHill Suites Savannah Airport
3.0 of 5 Hotel   |   One Jay R. Turner Drive, Savannah, GA 31408   |  
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Ranked #83 of 112 Hotels in Savannah
Searsport, Maine
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
“FILTHY!!!”
1 of 5 stars Reviewed February 27, 2014 via mobile

The room, the hallways, the dining area...ALL FILTHY!! We were tired from traveling....most Marriott hotels we've stayed in are nice. Our first clue was the carpeting in the hallway....beyond words how horrible it looked....stained & dirty. The room was fairly clean but the bathroom was in great need of help....the toilet "rocked", the shower fixtures moved in the wall and the tub was stained beyond what bleach could do, I guess.
The bed was uncomfortable...so soft that there was no support. The photos of the breakfast buffet always look so impressive...DON'T EXPECT TO SEE THAT HERE! In the light of day, while having a cup of coffee, I noticed the drapery in the dining area...I've never seen anything quite like it...stains from floor to ceiling! I can't stress it enough - THIS HOTEL IS FILTHY!

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dixonproperties, Operations Manager at SpringHill Suites Savannah Airport, responded to this review, February 28, 2014
I do apologize for the condition you found the hotel. We have taken immediate corective steps however there are a few items which will be taken care of during our renovations, which are scheduled to begin soon. We thank you for your feedback.
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151 reviews from our community

Traveler rating
    54
    42
    23
    20
    12
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55
33
5
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Raleigh, North Carolina
Top Contributor
79 reviews 79 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 22, 2014 via mobile

Located near airport was convienant for travel with several eating places nearby. Very nice staff that was attentive to traveler's needs when arriving. Room was small for a Spring Hill and a little outdated. Bathroom was the real issue. Shower faucets and head were loose and pulling away from way. Toilet almost ran over twice and then flushed on its own??? Cleanliness in the shower was unacceptable. There was droplets of what appeared to be blood on the shower tiles and long hair stuck to the tiles as well. Not mine...I am bald.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dixonproperties, General Manager at SpringHill Suites Savannah Airport, responded to this review, February 25, 2014
We strive to surpass our guests expectations and regret any time we fail to accomplish this goal. We thank you for your feedback and have taken the neccessary actions to resolve the issues you have mentioned.
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Boston, MA
Top Contributor
72 reviews 72 reviews
31 hotel reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed February 21, 2014 via mobile

We stayed here over a holiday weekend when other hotels were charging too much for us. I know that airport hotels have a high turnover rate, but nothing could excuse the filthy hall carpeting and the less than clean room. Don't expect breakfast to look like the photo in the elevator, or even come close. There have to be better choices in the same area.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dixonproperties, General Manager at SpringHill Suites Savannah Airport, responded to this review, February 25, 2014
You are a valued guest and everything we do is aimed at providing you with an excellent experience. Please note that we have taken immediate corrective steps to avoid such issues in the future. We thank you for your feedback and we hope that you will give us the opportunity to show you that we can exceed your expectations if you are ever in teh Savannah area again.
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Herndon, Virginia
Top Contributor
70 reviews 70 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed February 3, 2014

This is a nice hotel, with staff that are very friendly and seem to care to try and make your stay enjoyable. The issue is that the hotel is showing wear and tear - no doubt due to the volume of traffic that they get via I95 and the Airport.

We stayed here for a long weekend, mainly to save some money over the downtown hotels, though our family was all downtown. Hotel was ok. Staff as mentioned is very friendly. Carpet in hallways is stained. Lots of stains around the elevator, but even on the rooming floors in front of various doors.

On the positive side, the bathroom has a local dedicated exhaust fan - don't see that in a lot of places. However, the light burned out in the bathroom (that happens), and their were stains (mildew?) on the walls. Not heavy - but noticeable. And the walls in the bedroom area had been patched, but not repainted. So there were spots on the walls from repairs. Internet was slow, but free. AC/Heater was pretty loud, but worked very well.

So its a mixed bag. Its not supposed to be a luxury hotel, but the amount of stains was a little concerning. I suppose with the volume of traffic its hard to shut areas down and do that level of cleaning and repairs, but the wear and tear is showing.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Perkasie, Pennsylvania
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 27, 2014

We stopped here on way home from Disney. Even though we had reservations and had said we would arrive very late, we had to ring bell for 10 min. before someone opened the door to the lobby. Room was dirty and hallway leadng to rooms smelled. There was stains on the carpets and bathroom had dirt in shower and on floor,

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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dixonproperties, Manager at SpringHill Suites Savannah Airport, responded to this review, January 31, 2014
Thank you for your feedback and we apologize that you had this experience. We will certainly be looking into these issues and do hope you will give us another chance.
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Raleigh, North Carolina
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 18, 2014

I stayed at this hotel situated about a mile or so from I-95 over New Year's. It was far enough from the highway there was no highway noise. Surprisingly, although this is considered the "airport" location, I heard no airplane noise at all during my 3 night stay. Directly on the other side of I-95 is every shop and restaurant you could ever need. The drive to downtown is about 20 minutes, but well worth the savings in hotel cost.
On to the hotel. Check is was fairly quick and the staff was accommodating for my request to check in a little early. The rooms show some aging but are very large overall. The pros include a sofa bed and a wet bar with mini fridge. Also a fairly good sized closet and the sink/vanity area are outside the actual bathroom, convenient for multiple people trying to get ready. The sofa and desk is nicely separated from the sleeping area by a wall. The cons: the TV is situated on a dresser in front of the bed and swivels so it can be seen in the living area. The dresser itself leaves very little walking space in front of the bed. When the TV is swiveled towards the sofa, the entire walkway is blocked. Secondly, the bathroom layout is one of the most awkward I've encountered. While the space is fairly large, the toilet is so close to the tub that climbing into the shower is hindered.
While the location of this hotel is great, I probably would only stay here for no more than a few days.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverview, Florida
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2014

Very comfortable and affordable. The recent reviews were good so decided to stay here and good decision. Very quiet. The bed was comfortable! Very clean was checked into one room but the smoke alarm battery was sounding off and was moved but saw a person within five minutes come and take care of the issue.

Also was always greeted!!!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Savannah Airport

Address: One Jay R. Turner Drive, Savannah, GA 31408
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #83 of 112 Hotels in Savannah
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Savannah Airport 3*
Number of rooms: 92
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Also Known As:
Springhill Suites Savannah Airport Hotel Savannah
Savannah Springhill Suites

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