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“Hotel stay” 4 of 5 stars
Review of DoubleTree by Hilton Savannah Historic District

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DoubleTree by Hilton Savannah Historic District
3.5 of 5 Hotel   |   411 West Bay Street, Savannah, GA 31401 (Downtown)   |  
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Bed and Breakfast Package
Ranked #30 of 112 hotels in Savannah
Canton, United States
1 review
“Hotel stay”
4 of 5 stars Reviewed July 22, 2013

Everything was as I expected except for the valet charge...Gold members should receive free valet as offered by many other top hotel chains. The rate was about average for Savannah during the summer months. Service was exceptional and the hotel was clean. The location is in the middle of the historic district which gives the Double Tree an advantage over many other hotels. We visit Savannah on a regular basis and try to stay at only a few "special" hotels. The Double Tree is one of those fine hotels.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at DoubleTree by Hilton Savannah Historic District, responded to this review, August 2, 2013
Thank you so much for choosing the DoubleTree by Hilton Historic Savannah. We’re so glad to hear that you enjoyed your stay and consider us one of your select hotels! We also appreciate your suggestion regarding complimentary parking for Gold members and have forwarded your feedback to our General Manager. Thank you again for choosing to stay with us and for being a loyal Hilton member!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Porto Alegre, RS
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 20, 2013 via mobile

I have spent my last birthday in Savannah, staying at Double Tree Hilton. Comfortable room, perfect breakfast (not included in the hotel fare), attencious staff. Really close to the riverside and the central square, where you can have Shopping and gastronomy experiences.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland, Indiana, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 20, 2013

Very impressed by service. Every one had a smile. Especially impressed by concierge Janice Fitzpatrick. Her knowledge of the city was outstanding. Trip would bot have been as much fun without her. Also a shout out to Emmett who took very good care of our car, his smile made my day!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at DoubleTree by Hilton Savannah Historic District, responded to this review, July 24, 2013
Thank you for your kind review of our property and staff. We always love hearing when our guests had such an enjoyable experience and have passed along your review to our General Manager to share with Janice and Emmett. We look forward to seeing you on your next trip to Savannah.
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Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2013

My two day stay at the Doubletree by Hilton in Savannah's Historic District was a great experience. The price was great and so was the service. Everyone from the valet to the front desk, to the concierge, to the bartender and the restaurant service was very hospitable and helpful! The room was nice, clean and the beds were comfortable. However it didn't have a refrigerator which is a necessity I loved the location which was directly across the street from the City Market and the trolleys that tour around beautiful and elegant Savannah!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jackie S, Manager at DoubleTree by Hilton Savannah Historic District, responded to this review, July 24, 2013
Thank you for staying with us! We're delighted to hear that you enjoyed your recent stay. We do apologize that there are not mini fridges in each room however, upon request and based on availability, we do offer microwaves and/or mini fridges to our guests. Thank you again for choosing the DoubleTree by Hilton Savannah Historic District and leaving your review for other travelers.
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 of 5 stars Reviewed July 16, 2013

As far as we could tell there wasn't anything special going on when we stayed for one night but I found price very high. In their defense, the cost was competitive (as there are Hampton & Hilton Garden Inn) on the same block. One could argue that because it is touristy that it justifies the price but I live in even more of a tourist Mecca and I can stay at nicer hotels for less.

OK. Rant aside, the hotel is very conveniently located and staff is extremely helpful. Place was clean and all was as it should be. Hotel is quiet as well.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 16, 2013

This hotel is perfectly located near all of the attractions in the Historic District. The hotel is very clean and the staff all very attentive. Upon entering the lobby late one evening (2AM) and encountering a pizza delivery guy, I asked what time they deliver until...unfortunately they were closing. The desk clerk said she knew a place that delivered later and handed me a menu. Great service for those late night/early am munchies!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 14, 2013 via mobile

We were extremely happy to find a Double Tree at our next trip destination after having a great experience at our first Double Tree stay less than 2 weeks ago! Our accommodations were certainly not the same. From the rude guest services rep during check in to the mold filled shower and no refrigerator in our room that I foolishly assumed was a suite, this Hilton brand property was a huge disappointment! The location is perfect, however black mold in the tile grout, on and around the grab bars and faucet area of shower was totally unacceptable and unexpected! No fridge in the room and it not being a suite was just an addition to our disappointment... We changed rooms at 11 pm and only after the front desk manager came up and looked at the shower!! Really? She said she would call us back with an adjusted room rate later, which she did. Our new room had some mold in the shower as well and the bellman that moved our belongings, looked at it, shook his head and said he would bring it up in their "staff meeting" in the morning. The valet staff were fairly personable and one of the waitstaff in the restaurant and bar area was extra nice. Overall this was not what we expected from the Hilton name after having many positive experiences prior to this stay. We will think very carefully about staying at a Double Tree again and certainly never without carefully checking the room!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at DoubleTree by Hilton Savannah Historic District, responded to this review, July 24, 2013
We are sorry to read that you are disappointed in the hotel. We usually receive great feedback from our guests and apologize your experience was not a pleasant one. We do apologize that there are not mini fridges in each room however, upon request and based on availability, we do offer microwaves and mini fridges to our guests. We have also checked all our guestrooms and can assure you that any mold that was present has been cleaned and treated. We hope you will choose to stay with us one more time as we would love to have the opportunity to make your next visit flawless.
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Additional Information about DoubleTree by Hilton Savannah Historic District

Address: 411 West Bay Street, Savannah, GA 31401
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Savannah
#17 Romantic Hotel in Savannah
#31 Business Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Savannah Historic District 3.5*
Official Description (provided by the hotel):
Feel valued and cared for at DoubleTree by Hilton Hotel Savannah Historic District, and enjoy a variety of special comforts and thoughtful amenities, including a freshly baked, warm DoubleTree chocolate chip cookie on arrival. Set in the heart of Savannah’s Historic District, just 20 minutes from Savannah International Airport, this Savannah hotel is positioned next to Savannah City Market and just one walking block from the iconic River Street. Explore Savannah’s nearby attractions and shopping as you step out the front door and immerse yourself in the historic city.Unwind in a spacious guest room or choose a suite and relax with a separate living space, a microwave and refrigerator. Indulge with delicious, innovative cuisine at Savannah restaurant, John Ryan’s Bistro or sip on evening drinks at John Ryan’s Pub. Bathe in the summer sun on this Savannah hotel’s pool deck or plunge into the hotel’s outdoor heated pool and whirlpool.Enjoy a comfortable and professional setting to catch up on work in the 24-hour business center and benefit from complimentary WiFi throughout the hotel. Host a meeting in one of seven fully equipped meeting spaces and let us help you with the planning. Hold a corporate meeting in the modern boardroom or celebrate your next special event for up to 150 guests in our function rooms. ... more   less 
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Also Known As:
Doubletree Savannah
Savannah Doubletree

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