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“Poor customer are” 1 of 5 stars
Review of Howard Johnson Express Savannah

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Howard Johnson Express Savannah
2.0 of 5 Hotel   |   17003 Abercorn Street, Savannah, GA 31419-9787   |  
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Ranked #81 of 112 Hotels in Savannah
GreenLeadersSilver level
Centreville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Poor customer are”
1 of 5 stars Reviewed October 9, 2013

I booked two rooms for the night of 23rd September in this hotel and later on cancelled it before the cancellation deadline of 6 PM on the same day. Still hotel has charged my credit card. I have been following with the HOJO customer care from the last one week but they keep on telling me that they are still working on it. I have email confirming the cancellation. Pretty poor customer care from the Wyndham hotel chain. Very frustrating indeed.
AS

Stayed September 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Guest Relations Manager at Howard Johnson Express Savannah, responded to this review, October 10, 2013
Dear Valued Guest:

I would like to apologize regarding this most unfortunate issue and the amount of time it has taken to resolve this. I have forward your concern to the General Manager of the hotel property and I can assure you that your complaint and issue are heard and will be resolved immediately.

We strive to please all of our guests and appreciate your comments. In the future I do hope you would be willing to give us another chance.

Kind Regards,
The Team at Howard Johnson Express Inn Savannah Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    21
    27
    33
    18
    24
See reviews for
41
39
9
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cleveland, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 3, 2013

The room was very pleasant, not the newest but clean. The front desk lady was friendly, helping with breakfast supplies and wishing us a good day each day. The breakfast lobby had a waffle maker which is good for having something substantial before you start your day. It was about a 20 minute drive down Abercorn Street before you got to the historic area.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Guest Relations Manager at Howard Johnson Express Savannah, responded to this review, October 7, 2013
Dear Valued Guest:

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,
The Team at Howard Johnson Savannah Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 30, 2013

The swimming pool water was green with green stuff growing on the steps. The room had a sour smell to it. There were roaches in the room and the shower head horrin le build up on it. The coffe maker in the room was dusty and dirty.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishal T, Guest Relations Manager at Howard Johnson Express Savannah, responded to this review, October 2, 2013
Dear Valued Guest:

Thank you for taking time to let us know we did not meet your expectations. We try very hard to exceed our guests need at every turn. You will be happy to know the pool is crystal clear again. I would like to invite you to come back and stay with us and would love to upgrade your room type at no extra charge. We look forward to serving you again, thank you and have a wonderful day.

Sincerely,
The Team at Howard Johnson Express Inn Savannah Gateway.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Express Savannah

Address: 17003 Abercorn Street, Savannah, GA 31419-9787
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Savannah
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Savannah 2*
Number of rooms: 66
Reservation Options:
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Also Known As:
Howard Johnson Express Savannah Hotel Savannah
Howard Johnson Savannah
Savannah Howard Johnson

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