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“Not a good choice” 1 of 5 stars
Review of Country Inn & Suites By Carlson, Savannah-Midtown

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Country Inn & Suites By Carlson, Savannah-Midtown
2.5 of 5 Hotel   |   7576 White Bluff Road, Savannah, GA 31406   |  
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Ranked #66 of 113 Hotels in Savannah
Buffalo, New York
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
28 helpful votes 28 helpful votes
“Not a good choice”
1 of 5 stars Reviewed April 16, 2013 via mobile

Price was right but that was all. Bedding had holes, didn't appear clean. Second day baskets weren't emptied, no clean towels, and no shampoo. Rugs were dirty with stains and needed a good cleaning. Close to a small airport so in evening it was noisy with planes landing. Would never stay here again and certainly not the standard you expect from CIS!

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara A, Director of Sales at Country Inn & Suites By Carlson, Savannah-Midtown, responded to this review, April 18, 2013
Dear Grandmazany,
I am sorry to hear about your experience at our hotel. I have discussed your issues with the staff in order that the same issues will not occur again. I apologize that your bedding was worn. We will replace all worn bedding, so thank you for alerting me to this fact. Also, I apologize that you did not receive service on your second day of stay. I do realize that at times during training, the military airplanes from Hunter Army Airfield can be noisy, but I am thankful that they are keeping us safe.
Sincerely,
Barbara Awad
Director of Sales
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314 reviews from our community

Traveler rating
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    57
    31
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 16, 2013

This hotel is very clean, the desk clerk was very friendly and was asking where we planning to go such as Tybee Island. The unit was very quiet. The location was close to restaurants and not far from the Historic District. The only down side if it is, is White Bluff has a planted median and you can't turn directly into the lot, you had to think which way you are headed. I can't speak about the breakfast as I am not a breakfast person and I just made tea in the room.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara A, Director of Sales at Country Inn & Suites By Carlson, Savannah-Midtown, responded to this review, April 18, 2013
Dear Kira-nerece,
Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your time with us and that you rested well in your quiet room. Please visit us again when your travels bring you back to the savannah area.
Sincerely,
Barbara Awad
912-692-0404
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Stoughton, Wisconsin, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 14, 2013

This was a nice surprise on our trip. It wasn't that far from the historic district and it was such a great hotel for a very cheap price. I was expecting a room with 2 queen beds and we got an actual suite with a separate sitting area with frig and microwave. Very comfortable and spacy. The breakfast was good. The pool was indoor so we could enjoy it - a bit small but a large hot tub. The only issue was not getting enough towels on the second day, but they were fast to fix the problem. I would stay here again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara A, Director of Sales at Country Inn & Suites By Carlson, Savannah-Midtown, responded to this review, April 15, 2013
Dear Roni C,
Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your time at our hotel and that it was a pleasant surprise. I apologize that you did not receive towels until after you asked for them, but hope you will stay with us again on your next visit to Savannah.
Sincerely,
Barbara Awad
Director of Sales
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Stone Mountain, Georgia
Top Contributor
82 reviews 82 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed April 10, 2013

Hotel OK nothing to cheer about. Had to move to three different rooms. First room, Dirty sheets, unchanged, hair and blood stains on sheets.. Wow.. can anybody say hepititus? Second room Good, but a/c leaked water big time and window latch was broken. Staff was pleasant and professional. POOL and Hot tub were abyssmal.. very dirty did not go in. Breakfast was ok, but cutting corners has brought quality down over the past year or so. At $100 per nite, should not have these problems.. more like a $50/nite hotel. Blame Ownership, not staff. Again, GOOD staff.. with out good staff, I would never patronize Country Inn again. Good Luck !!!

Room Tip: In my opinion, Vacationing in Savannah in general is not for families with kids. Beaches much bette...
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara A, Director of Sales at Country Inn & Suites By Carlson, Savannah-Midtown, responded to this review, April 12, 2013
Dear tedman007,
Thank you for taking the time to review our hotel. We can not apologize enough for your experience at our hotel. This incident prompted management to seriously look at the staff and make a major adjustment. We hope that if your travels ever bring you back to the area , you will give us the opportunity to exceed your expectations. Again, we can not aplogize enough for this unacceptable experience.
Sincerely,
Barbara Awad
Director of Sales
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Milwaukee, Wisconsin
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Great location, great price, huge room, and yummy breakfast. Rooms are not as country as I thought, so I like it very much. Room didn't have the flowery ugly comforter, it has nice solid color. Love the colors chosen. Friendly staff, fresh baked cookies all day, nice welcoming with a basket of fruits in the lobby during check in. Great location, close to airport and lots of restaurants. Mall is also nearby.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara A, Director of Sales at Country Inn & Suites By Carlson, Savannah-Midtown, responded to this review, April 12, 2013
Dear RYTravels2,
Thank you so much for taking the time to review our hotel. We are so pleased that you enjoyd your stay.We are especially glad that you liked the color of the comforter, the cookies, and the breakfast. Please visit us again when your travels bring you back to the area.
Sincerely,
Barbara Awad
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockwood
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 4, 2013

Stayed two nights for a quick visit to Historic Savannah.
Good location near restaurants and shopping only 10 minutes drive from downtown. Beside military airfield but no night noise.
Very friendly staff and I found breakfast more than adequate.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara A, Director of Sales at Country Inn & Suites By Carlson, Savannah-Midtown, responded to this review, April 8, 2013
Dear Robert,
Thank you for taking the time to review our hotel. Also, thank you for staying with us. We sincerely appreciate your business and hope that you will visit us again when you are back in the area. Our entire staff strives to be friendly and helpful. I am glad that they were able to live up to our standards. On behalf of all the staff, thank you!
Sincerely,
Barbara Awad
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 2, 2013

We booked a room for 4 nights because of reviews I had previously read. It was chillier than expected for Spring in Savannah but when we walked it the lobby was nice, clean and cozy. It just so happens it was around 5 O'clock when we got there so the smell of warm just out of the oven cookies permeated the lobby. It was great and the kids loved it! Punch and warm cookies every day at this time. Rooms were clean and roomy. Bed's I found comfortable. Nice ample bathroom. Reception nice and helpful. The only thing I found strange was concierge didn't really know where to find certain tourist places or have info on certain tours but she was very nice. I used the free computers they have set up in lobby to look up info on a tour we wanted to do. All was walking distance. Make sure you eat at Churchill's and at Vinnievangogo pizza. Worth the wait, the kids agreed it was the best pizza ever had. PS Indoor pool is heated when the weather is cold. Hot breakfast was included, not the best but beats the continental breakfast any day! It was decent and FREE.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara A, Director of Sales at Country Inn & Suites By Carlson, Savannah-Midtown, responded to this review, April 4, 2013
Dear TravelFoodDreams,
Thank you for taking the time to review our hotel. We appreciate you staying with us and all of the kind remarks that you had concerning your stay at our hotel. We are glad you enjoyed the cookies every afternoon along with our indoor heated pool. I hope you will visit us again when your travels bring you back to the Savannah area.
Sincerely,
Barbara Awad
Director of Sales
92-692-0404
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Savannah-Midtown

Address: 7576 White Bluff Road, Savannah, GA 31406
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 113 Hotels in Savannah
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Savannah-Midtown 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Let us spoil you with fresh cookies and complimentary breakfast as well as high-speed Internet access and a team who will welcome you like family. We have 100% non-smoking interior corridors and 61 rooms and suites. At Country Inn and Suites by Carlson Savannah we'll always make you feel right at home. Visit us and see why we'll have you saying, "I love this Country." ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Savannah - Midtown Hotel Savannah
Country Inn And Suites By Carlson, Savannah - Midtown
Savannah Country Inn

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