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“Best customer service I've seen in ages” 5 of 5 stars
Review of TownePlace Suites Savannah Midtown

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TownePlace Suites Savannah Midtown
2.5 of 5 Hotel   |   11309 Abercorn Street, Savannah, GA 31419 (Avalon/Oglethorpe Mall Area)   |  
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Ranked #43 of 112 Hotels in Savannah
1 review
1 helpful vote 1 helpful vote
“Best customer service I've seen in ages”
5 of 5 stars Reviewed November 30, 2012 via mobile


What an over the top friendly place!! Cydnee at the front desk was extremely warm hospitable and accommodating.
The rooms are clean and cozy. They even have two bedroom suites with full kitchens if you want to feel more at home.
I know marriotts well and this is by far one that I would rank in the top five for select service properties.

Oh also there is an outdoor pool and a plethora of restaurants near by. (Try Tangerine)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps_savta_gm, General Manager at TownePlace Suites Savannah Midtown, responded to this review, December 3, 2012
Hi Jilzy33 Thank you for taking the time to share your experience with other travelers. I have shared you wonderful comments with Cydnee and she was pleased to know she exceeded your expectations. We have an amazing team that is truly an asset to our hotel. We take pride in delivering excellent guest service and was very pleased you chose to stay with us. Thanks for being a loyal Marriott guests. The team at the TownePlace Suites Savannah looks forward to seeing you on your next trip to the area.
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93 reviews from our community

Traveler rating
    48
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Jackson, Georgia
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 14, 2012

What an outstanding value! For a small amount of money you get a kitchenette, bed, nice bathroom, sofa and nice chair. Pretty big TV too. Staff was polite. room was clean. quiet at night. I WILL stay here again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps_savta_gm, General Manager at TownePlace Suites Savannah Midtown, responded to this review, November 18, 2012
Hi Yodibuck

Thank you so much for taking time to write a review of your recent stay with us. It's so great to hear that you love the location and the many comforts that our hotel has to offer. The entire team strives to exceed our guest expectations and was pleased we have achieved this during your stay. Please visit us again on your next trip to Savannah.

Angela Small
General Manager
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2012

In town for the Rock & Roll Marathon when all the local establishment's rate were greatly inflated. Budget didn't allow $300 plus to stay on the riverfront so the challenge was to find something decent but not too far away from the starting line close to the riverfront. TownPlace Suites was about 8 miles away - an easy drive down Abercorn Street.

The hotel was very clean, the staff, extremely friendly and helpful, the amenities were new and nice. This is not a luxury hotel but the price includes and limited continental breakfast and very good internet access. I recommended this facility and will stay here again.

Room Tip: Note that the basic room has a full kitchen but that there is NOT a separate bedroom.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps_savta_gm, General Manager at TownePlace Suites Savannah Midtown, responded to this review, November 6, 2012
Jayground thank you for sharing feedback on your recent stay at our hotel. I understand you were in town for Rock and Roll Marathon. I hope you enjoyed the race and had a chance to enjoy our wonderful city. Our hotel is moderately priced, a short drive to the historic district while also giving you the same comforts you have at home. I was very pleased the staff took great care of you and we now have a new loyal guest. We look forward to seeing you again on your next trip to the area.

Angela Small
General Manager
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Kannapolis, North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2012

Let me first say that it's a nightmare looking for decent hotels that allow a pet. We have Lab and take him with us on every trip that we possibly can but finding accommodations that meet our standards (all allow a large size pet) was a challenge. We came across the Townplace and the previous reviews convinced us that we should take a chance and stay there for our Labor day weekend trip.

Check-in was very quick and the front desk was friendly and accommodating. The hotels was pretty full so we had to park near the far end of the hotel. Thank goodness our room was on that end so it ended up working out. The room was fine and met it's need. It was congruent with the price point so there were no complaints on our end. The only complaint that we had was with the air conditioning unit. It was very loud and made this weird watery fountain sound; it was pretty annoying but not a deal breaker.

We liked that the hotel was surrounded by a good deal of restaurant choices because we eat out most of the time, however, if we were people who cooked the hotel room had everything we would need if we wanted to cook meals while we were there (they even had an oven - we thought that was a pretty cool addition) and there was grocery store, pharmacy, and Lowes & Home Depot just in case.

Overall, we'd stay there again and recommend the hotel to a family traveling with their pet.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps_savta_gm, General Manager at TownePlace Suites Savannah Midtown, responded to this review, October 22, 2012
Thanks for letting us know how your recent stay was at our hotel. At TownePlace Suites we realize that your pet is also a member of your family. Having your pet with you while on vacation can give you piece of mind. I agree the hotel is in a great location with many options for dinner that are close by,or you can stay in and enjoy the many comforts of home. I will look into the sound coming from the AC unit. We look forward to having your family stay with us again soon.

Angela Small
General Manager
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Iowa City, Iowa
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2012

It was a great hotel, clean, the staff was friendly. It was a bit of a drive downtown area but I chose it because of the price and it was worth it. So if you dont want to drive 25 minutes to hang out or go downtown do not stay here. If you are looking for a hotel with a good price, clean and great accommodations (free internet, free parking) this is the place. It is close to a big mall and many of restaurants.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps_savta_gm, General Manager at TownePlace Suites Savannah Midtown, responded to this review, October 3, 2012
Thank you so much for sharing your comments with us on your recent stay at the TownePlace Suites Savannah Midtown. I was excited to hear the staff treated you with Southern Hospitality. The hotel is in a great location surrounded by local attractions and a short drive to the historic district. We look forward to serving you on your next trip to the area.

Angela Small
General Manager
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Atlanta, Georgia, United States
1 review
4 of 5 stars Reviewed September 2, 2012

Me and my family can intown for the weekend ( 7pm/Labor Day), didn't have reservation anywhere. After checking virtually every hotel in the city with no luck of finding a room, we pulled up to Towne Place Suites. The hotel was booked solid, but they did have a room that was closed because of un-authorized smoking. The young lady at the check-in counter advised me of such and asked if I wanted to check out that room. The room was very clean, but did have a cigarette smell. I must say, she went beyond the call of duty to try to make me and my family comfortable in that room, plus she saved us from having to drive to another town to look for a hotel (she got rid of most if the cigarette smell :) ). The hotel is conveniently located surrounded by restaurants and a couple of malls. Hotel was quiet and peaceful. A/C works extremely well. I would stay here again. Thank you Towne Place Suites, and a special thanks to the young lady who saved our trip (Puerto Rico) :) .

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps_savta_gm, General Manager at TownePlace Suites Savannah Midtown, responded to this review, October 3, 2012
Chris, thank you so much for the wonderful comments. I was very pleased that we had a room to accomodate you and your family on that busy Labor Day weekend. I have shared your comments with the staff member that checked you in. She was very happy that you were comfortable and enjoyed your stay with us. If you're in the Savannah Area again we look forward to having you stay with us again.

Angela Small
General Manager
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Glenmont
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 30, 2012

We stopped here on our way from NY to FLA. It was only 12:30PM but we had been driving all night and they allowed us to check in early. Our room was a one room suite with full kitchen. It was clean and the AC worked well. The boys slept on the couch bed which was not the best bed but comfortable for hotel couch bed standards. The breakfast was small but at least gave us something to have before we got on the road again. Certainly not a "breakfast" but more of a cereal, oatmeal, muffin, fruit type snack. The staff was pleasant. The outdoor pool looked nice and clean but there was a storm when we got there so we really didn't get to use it.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tps_savta_gm, General Manager at TownePlace Suites Savannah Midtown, responded to this review, September 1, 2012
Thank you very much for taking the time to share your experience with us and for your kind words about our location which we are extremely proud of. We look forward to seeing you soon on your next trip.

Angela Small
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Savannah Midtown

Address: 11309 Abercorn Street, Savannah, GA 31419
Location: United States > Georgia > Georgia Coast > Savannah > Avalon/Oglethorpe Mall Area
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Savannah
#29 Business Hotel in Savannah
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Savannah Midtown 2.5*
Number of rooms: 95
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Also Known As:
Towneplace Suites Savannah Midtown Hotel Savannah

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