This hotel is nice, it is very clean, and it is well-appointed, as expected for the chain it belongs to. That would be the simple description were it not for the level of service we got, which I consider exceptional.
We called the night before looking to make a reservation with Marriott Rewards points. The Marriott website limited the kind of rooms that were available if paying with points. The hotel staff accomodated.
We booked the next night (to be paid at the quoted rate) and stayed. The next morning the hairdryer failed to function, and the staff was called to replace it. Unfortunately, we were in a big hurry and knocked on the room next door to see if we could borrow our neighbor's hairdryer for a couple of minutes. No big deal. I'm not sure exactly what transpired after that, but that afternoon the front desk called us to apologize for the hairdryer incident, and offer us both a discount and Marriott points to make up. Quite unexpected and very welcomed.
As we were leaving, we were short-handed, and one of the housekeeping staff offered to help us take our stuff to the car... ...and then she wouldn't accept a tip!
It's the little things that make for a pleasant stay.
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- Also Known As:
- Towneplace Suites Savannah Midtown Hotel Savannah