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“Close to Excellent!” 4 of 5 stars
Review of Westin Savannah Harbor Golf Resort & Spa

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Westin Savannah Harbor Golf Resort & Spa
4.0 of 5 Resort   |   1 Resort Dr, Savannah, GA 31421   |  
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Breakfast for 2 Included
Ranked #29 of 111 Hotels in Savannah
Certificate of Excellence 2014
GreenLeadersPlatinum level
Hinesville, Georgia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Close to Excellent!”
4 of 5 stars Reviewed yesterday NEW

We had a great stay at the Westin. Had a room with balcony with perfect view of the city. The room and bathroom was very clean. The bed was wonderful. Checking in was quick and the front desk staff and the concierge made us feel welcome. The entire staff at this hotel, from the valet to the servers to housekeeping, everyone was exceptionally friendly and polite. Only briefly checked out the spa and cannot wait to return. The only negative: there was an ice maker a few feet down the hall from our room. It did make some noise, but luckily no one went to get ice in the middle of the night.

Room Tip: Riverside with balcony!
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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1,129 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
Date | Rating
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English first
Orlando, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Room: Rooms had a great view from the 16th (SPG) floor...hotel is primarily a business hotel and the room was set up as you would expect. Upgraded bathroom with the newer Westin brand-standard shower that is quite nice. The Westin Heavenly bed is always great, although the mattress in this room was more firm than most I have stayed at.

Service: Hit and miss. Great concierge - very helpful. Friendly front desk staff. The barista at the Starbucks is very nice and makes a great cup of coffee. The downers were the bell staff/valet and the server we had at the bar/restaurant. In your "resort fee" you pay for self-parking. When you arrive, the self parking a moderately far walk from the lobby. Once the valet realize you are not going pay more, you are an after thought. No offer to assist with bags or place them inside while you park. Thought that was strange. The restaurant was busy the night we ate there and while the food was good, the server seemed to be doing us a favor by being there. To top it off, she included the tip in the bill - normal for a large group, but odd as this was just me and my wife. Perhaps a pet peeve, but if you are going to do that, I appreciate being told. My impression was she was hoping we wouldn't notice and tip on top of the already applied gratuity. Sneaky.

Hotel in General: All the things you would expect from a Westin. Only slight critique is that for a city with as much charm and character as Savannah, I was surprised the hotel didn't have more of a Southern feel to it. Let me emphasize, it was a FINE HOTEL. Just felt like it could have been in any city anywhere in the US. With that said: Nice gym. Nice bathroom amenities (white team lotion, soap, etc.). Very clean. Very, very nice grounds (although way to cold to use the pool/outdoor areas for this trip). Super convenient ferry that is free and runs until midnight. Aside from a couple slight service slips which were likely the exception and not the norm, we had a nice stay in a lovely hotel and would happily return.

Room Tip: High floors give amazing views; Make sure you pay attention to the ferry schedule - there is a max c...
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Green Features: Offers a "green choice" option that gives you a $5 resort credit daily when you choose to not have daily housekeeping.
  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calhoun, Georgia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Superb location. Beautiful views. Lovely hotel with comfy room. Slept peacefully- which is the number one thing I personally look for in a place to rest out of town. Cozy beds. Quiet and soothing atmosphere yet on-site eateries if needed.

Room Tip: River view is best.
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  • Stayed February 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Perfect building. Perfect rooms and garden. Perfect pool and view . Perfect foods. Perfect staff.
But location is not perfect. Accross the river. Boat shuttle every 30 minutes. But at late night you have to hire a cab or rent a car.
After turning back to my country I needed to have the hotel receipt coppy. I tried to make connect to the managers of the hotel. With email and phone. I could reach only a kind and helpfull female hotel manager. But did not work.
No one did help me eventually. No answer my mails and other phone calls .
Do not forget anything to get with you while you were leaving. Later on You will not find anybody to reach help as well.
Despite all those negativity, it is very good hotel, worth to stay esp. for family with children.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 2 days ago
Dear Kaan,

Thank you for sharing your thoughts and for choosing The Westin Savannah Harbor Golf Resort & Spa. I apologize our location caused inconvenience and that our managers failed to respond when you reached out. Please contact my team at prsavannah@westin.com--we are always available to help find solutions. I appreciate your feedback and will use it to improve. We hope to welcome you back upon your return to Savannah.

Best regards,

David Moses
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Hope, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent 10 nights at this hotel for our mid-winter break. We left feeling that we did not get good value for money. We took the B&B package and planned enjoying the buffet breakfast each morning. However, with no notice, the buffet breakfast was unavailable several mornings.
We left with the feeling that the hotel is run strictly for the bottom line - the guests were secondary. The housekeeping left something to be desired and the room furnishings showed many signs of abuse.
The staff, however were excellent - tried really hard to please us.

Green Features: As with most hotels - the environmental practices appear to benefit the hotel. Just changing bed linen and towels when requested.
  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 2 days ago
Greetings Richard,

Thank you for sharing your thoughts and for choosing The Westin Savannah Harbor Golf Resort & Spa. I apologize that our Housekeeping team failed to meet your expectations. We strive for excellence in our culinary service and I apologize that our buffet schedule caused dissatisfaction. I appreciate your feedback in regard needs for improvement and we hope to welcome you back upon your return to Savannah to restore your faith in our property.

Best regards,

David Moses
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall experience was good, as far as business stay not sure there was any real advantage to staying here versus a "lesser" or "less prestigious" hotel chain, other then the business meetings transported from this hotel. The river transportation certainly was a positive to get to the other side. This hotel is nice, clean, and comfortable as you would expect it. I suppose it would come down to price, considering all the benefits.

Stayed January 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 2 days ago
Greetings,

Thank you for sharing your review and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am happy to learn you enjoyed a positive overall experience and we look forward to welcoming you back upon your return to Savannah.

Be Well,

David Moses
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Lake, Minnesota
Top Contributor
115 reviews 115 reviews
49 hotel reviews
Reviews in 65 cities Reviews in 65 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Came down for a one night business conference, nice rooms, good food, great people. Can ride is $35 from the airport and there is a boat ride across the river. Conference center is next door and is a nice place as well. This place is a great view across the river.

Stayed February 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 2 days ago
Greetings,

Thank you for sharing your nice comments and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am happy we were able to provide a positive experience for you as a business traveler. We look forward to welcoming you back upon your return to Savannah.

Be Well,

David Moses
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Savannah Harbor Golf Resort & Spa

Address: 1 Resort Dr, Savannah, GA 31421
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Savannah
#10 Luxury Hotel in Savannah
#16 Family Hotel in Savannah
#19 Business Hotel in Savannah
#20 Romantic Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Savannah Harbor Golf Resort & Spa 4*
Number of rooms: 403
Official Description (provided by the hotel):
Southern charm meets modern luxury at the Westin Savannah Harbor Golf Resort & Spa, in the heart of the historic Savannah River District. Savannah's premier resort is the prime location; not far from fantastic shopping and nightlife, but removed just enough for tranquility. Enjoy complimentary water ferry service to River Street, renovated guest rooms, meeting rooms and public spaces. The Resort is adjacent to International Trade and Convention Center, 20 min from the airport, 90-second ferry ride to River Street. Be well. Be Westin. ... more   less 
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Also Known As:
Westin Savannah Harbor Golf Resort And Spa
Westin Savannah Harbor Golf Hotel Savannah
Westin Savannah Harbor Hotel
Westin Savannah Harbor Resort
Savannah Westin

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