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“How Disappointing.” 3 of 5 stars
Review of Westin Savannah Harbor Golf Resort & Spa

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Westin Savannah Harbor Golf Resort & Spa
4.0 of 5 Resort   |   1 Resort Dr, Savannah, GA 31421   |  
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Ranked #26 of 112 Hotels in Savannah
GreenLeadersPlatinum level
Santiago, Chile
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“How Disappointing.”
3 of 5 stars Reviewed June 24, 2013

I just stayed over a long weekend in this resort hotel located in a river island just beside the Convention Center of Savannah, GA.
The place is big and has great infrastructure, very nice rooms with lots of light, ample view and good air conditioning, ...very important this time of the year.
Their Spa and Exercise rooms are excellent, although in a different building located almost two blocks away from the hotel, but it does not real matter as they have a shuttle service. Their pool is too small for the size of the hotel, so it is crowded.
The problem with this place is the service they provide. I feel there's nothing worst than when you leave your room at 9 am and then return at 5 pm still nobody has serviced it. So the bathroom and bed are still not made and cleaned. That's upsetting.
Their restaurants are not what they should, the wine list is lousy, the waiter brings you the food order long before you get your drinks, and they just feel they are doing it great.
Cleanliness of the rooms is another subject: the carpet is not clean (there was popcorn in mine when I checked in), they don't do the bed properly as the bathroom is not properly cleaned.
It just seems they are running very short of people, because they are always in a hurry, and don't stop to watch and see.
Not my recommendation. It would had been a lot better to stay in the old district of Savannah.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, David Moses, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, June 28, 2013
Thank you for sharing your comments and for choosing The Westin Savannah Harbor Golf Resort & Spa. I apologize that our service did not exceed your expectations during your stay. Thank you for your feedback regarding our restaurant and rooms servicing. Please contact me at david.moses@westin.com so that I may investigate further and make changes to improve. We hope to welcome you back upon your return to Savannah to restore your faith in our property.

Best regards,

David Moses
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,071 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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English first
New York City
Top Contributor
165 reviews 165 reviews
13 hotel reviews
Reviews in 50 cities Reviews in 50 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed June 23, 2013

Hotel is beautiful. Staff is friendly. Always with a smile. When you call the front desk you are greeted by name. We had a view of the river which was spectacular.....only way to go. There is a free riverboat that takes you across to River Street . Starbucks closes at 2 PM....no late night hours. Rooms were clean and spacious. We found that the pool was nice but lacking supervision. There were children from ages 5 to 14 in the pool and although is said "no diving" they dove into the pool and splashed around. Our disappointment was that there were staff present at the towel station that said nothing. There was also a woman in the whirlpool reading a magazine and drinking coffee. Again, staff said nothing. We came to Savannah after being in Atlanta and wanted to ship things home. Staff said this was no problem. On our last night, we called the front desk and inquired about sending our things home. The individual placed me on hold three times because she could not answer my questions. Then we were told we had to wait until the manager came in tomorrow. Being frustrated and presse for time. we went to the front desk to speak with the manager and while we waited we encountered a security agent, Dwight, who solved our problem and shipped or package home for free. Overall, good experience with a few road bumps.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, David Moses, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, June 28, 2013
Thank you for sharing your comments and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am happy your overall experience was positive. Thank you for your feedback regarding our pool and shipping procedure--we will use it to improve for future guests. We hope to welcome you back upon your return to Savannah.

Best regards,

David Moses
Public Relations Manager
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Galloway, New Jersey, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2013

From the second we arrived, the staff of the Savannah Westin was superb! Everyone greets you with a smile; a testament to their company's customer service! The hotel is magnificent with a grand view of the Savannah Riverfront. (You will not regret requesting a river-view room!) We spent most of our week exploring the city of Savannah but took time to drop in on Hilton Head and took one day to drive to Charleston. All in all the trip was a memorable one that was surely enhanced by the gracious accommodations! I would not hesitate to recommend the Westin to any of my friends visiting the area!

Room Tip: Ask for a river view room!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, David Moses, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, June 23, 2013
Dear Brenda,

Thank you for sharing your thoughts and for choosing The Westin Savannah Harbor Golf Resort & Spa. Our staff strives to make positive impressions and I am happy you found their efforts superb. We look forward to welcoming you back upon your return to Savannah.

Best regards,

David Moses
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed June 20, 2013

I was a little nervous about staying across the river but it ended up being the perfect place for us! The ferry made the trip to River street extremely convenient and scenic. It felt close enough to go into the tourist area any time we wanted but far enough away to still be it's own relaxing oasis. Our favorite part of the hotel was the common area by the pool. Palm trees strung with lights, comfortable seating that promoted mingling with other guests, and little fire pits to keep you comfortable in the river breeze. It was amazing! The beds were extremely comfortable, the rain shower head was a treat, and the room from the view was spectacular!!! The staff was excellent and the food was great too. My husband and I have agreed that we will never stay anywhere else in Savannah. Thanks for an AMAZING trip Westin!

Room Tip: Ask for a river/pool view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, David Moses, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, June 23, 2013
Dear Anica,

Thank you for sharing your thoughts and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am happy that you found the pool relaxing and the view spectacular. The Heavenly Bed and Heavenly Bath are cornerstones of our guest experience and I am elated that you found them to your liking. We look forward to welcoming you back upon your return.,

Best regards,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
5 of 5 stars Reviewed June 19, 2013

I really enjoyed my recent visit to the Westin, Savannah for a conference. The view from my room was almost too beautiful...I didn't want to leave room for meetings. The free ferry was a good option for going into downtown Savannah for shopping.

Thanks so much for the great customer service we experienced from check in to checkout. I will definitely return to the Westin.

Room Tip: Ask for a higher floor and river view for the best view of the river and downtown Savannah.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, David Moses, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, June 23, 2013
Thank you for sharing your thoughts and choosing The Westin Savannah Harbor Golf Resort & Spa. We strive to provide exceptional customer service and I am happy to hear you found it positive and memorable. We hope to have the pleasure of welcoming you back upon your return to Savannah.

Best regards,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2013

This is my second time staying at this Weston. My husband is a Starwood Gold member so we stay at a lot of their properties. I love the great customer service and comfy beds. This is a great place to stay in Savannah because its right on the river. You can watch huge yachts and tanker ships go by and you have pretty sunsets every night.

A water taxi comes every few minutes that takes you to the other side of the river where the shops and restaurants are. The Westin sits on a beautiful golf course.

Unfortunately I have not been able to try their spa either time I've been here because we brought our children 8, and 9 and my husband had been gone a lot for work. I work in the spa industry so I'm pretty disappointed about that, Conde Naste gives their spa high ratings.

My kids love the pool area and they have a fire pits they light at night so we were able to have s'mores (hotel provided the needed items) they have a little splash zone for kids too and a bar. The bar service has been hit and miss- not what I'm used too but I think it's because the hotel hasn't been that busy the last few days. It was even closed the other day pretty early.

They have a tent area next to the pool with pool tables, ping pong, and foozball- also nice cozy chairs and couches in this area with another fire place. They have a wii that you can play in the lobby area too. Be sure to try their complimentary rosemary infused lemonade its super yummy.

The only downside to staying here is that you have to take the water taxi, and some people might prefer to be on the other side of the river where the action is. It can be a little tome consuming but my kids love riding it!

I like it because its more peaceful on this side of the river and the hotel is kid friendly. Savannah is really easy to walk around and you save on parking by taking the water taxis and walking. (They are free to ride) also there are free shuttles in town to cart you around. It's a 5 minute drive over the bridge into town if you prefer to have your car.

We had breakfast in the Aqua Star and it was good . They really need a kids menu at the pool bar though. I had to practically beg the server to ask the kitchen to make my child a grilled cheese sandwhich.

Although we haven't had time to utilize it I read there are blue trails and a family friendly golf course on property too. We will stay here every time we come to Savannah!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, David Moses, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, June 28, 2013
Thank you for sharing your comments and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am elated you found our service and amenities to your liking. I am happy that your kids enjoyed the ferry to River Street-it can be a real treat. We strive to provide positive and memorable guest experiences and I am elated you found your stay comfortable. Please feel free to contact me directly at david.moses@westin.com so we can find a way to get you into the Heavenly Spa on your next visit. We look forward to welcoming you back upon your return to Savannah.

Best regards,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 19, 2013

Hubby and I stayed here for a week as our honeymoon. Received a complimentary upgrade to a harbor view room for which we were very grateful and pleased with. The close proximity of the ferry system was perfect for us as we did not want to drive our vehicle back and forth to reach River Street and the historic district. The property was everything I expected from a Westin, and the spa was a luxurious treat as well. Appreciated the complimentary golf cart rides from the hotel to the spa for our appointments. We dined poolside one day for lunch and hubby said that the calamari was the best he had ever eaten. Concierge was very informative and helpful with dining recommendations. The only negative experience during our stay was a front desk Supervisor ringing our room phone at 7 AM (with a very passive aggressive tone in her voice, might I add) to remind us of our checkout being that morning which was a little perturbing, as we were honeymooners and slept to at least 9:00 every morning. I am a Human Resources associate at a Starwood property in my home state and was baffled that type of call could/would even occur; Nevertheless, we had an overall wonderful experience and even have plans to return for our 10 year anniversary.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, David Moses, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, June 23, 2013
Thank you for sharing your thoughts and choosing The Westin Savannah Harbor Golf Resort & Spa. Congratulations on your wedding--may the years ahead be filled with lasting joy! I am happy you were able to enjoy the Heavenly Spa and our Escape cuisine. I appreciate your feedback regarding the call you received and I can be contacted at david.moses@westin.com so that I may investigate further. We hope to have the pleasure of welcoming you back for your 10 year anniversary.

Best regards,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Savannah Harbor Golf Resort & Spa

Address: 1 Resort Dr, Savannah, GA 31421
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Savannah
#9 Luxury Hotel in Savannah
#18 Family Hotel in Savannah
#19 Romantic Hotel in Savannah
#20 Business Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Savannah Harbor Golf Resort & Spa 4*
Number of rooms: 403
Official Description (provided by the hotel):
Southern charm meets modern luxury at the Westin Savannah Harbor Golf Resort & Spa, in the heart of the historic Savannah River District. Savannah's premier resort is the prime location; not far from fantastic shopping and nightlife, but removed just enough for tranquility. Enjoy complimentary water ferry service to River Street, renovated guest rooms, meeting rooms and public spaces. The Resort is adjacent to International Trade and Convention Center, 20 min from the airport, 90-second ferry ride to River Street. Be well. Be Westin. ... more   less 
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Also Known As:
Westin Savannah Harbor Golf Resort And Spa
Westin Savannah Harbor Golf Hotel Savannah
Westin Savannah Harbor Hotel
Westin Savannah Harbor Resort
Savannah Westin

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