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“Excellent service and a fun location” 4 of 5 stars
Review of Westin Savannah Harbor Golf Resort & Spa

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Westin Savannah Harbor Golf Resort & Spa
4.0 of 5 Resort   |   1 Resort Dr, Savannah, GA 31421   |  
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Breakfast for 2 Included
Ranked #28 of 114 Hotels in Savannah
Certificate of Excellence
GreenLeadersPlatinum level
Reston
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent service and a fun location”
4 of 5 stars Reviewed April 6, 2013

Lots of fun taking ferry over to Savannah and back. Nice pool, beautiful flowers. Nice location and beautiful view from so many of the rooms between the river and other bodies of water and the golf course and the city. We did the green thing and didn't have the room cleaned; after 3 days we called in the evening to get clean towels, shampoo, conditioner and get trash cans emptied, expecting it would be the usual 30 minutes or more to get results. Literally in less than 5 minutes on a Saturday night we had 2 maids and a supervisor at our door, all extremely pleasant and helpful, not a hint of disgruntlement or false politeness. That is service. You can't ask for more.

Ironically the mattress didn't seem as comfortable as the one at the Four Points in Savannah.

Room Tip: Lots of views to choose from. Balconies are small but if you like having one, make sure you choose...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, April 15, 2013
Thank you for sharing your comments. I appreciate your kind words and and pleased to hear how much you enjoyed your recent stay with us. We look forward to seeing you again when travels bring you back to Savannah.
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1,362 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (491)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Washington, DC
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed April 6, 2013

Hotel is pretty nice, but we were surprised at the lack of food choices - which is a bit of an issue as there is nothing else nearby. The only option (the bar) had just 4-5 menu choices and the staff there weren't interested in finding out if something could be offered for a vegetarian.

Main problem during our stay though was that housekeeping started cleaning the room next door at 10.30pm for an hour - this is fine, but they were so noisy, slamming the door every time they went in and out and shouting at each other.. The rooms are poorly soundproofed.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, April 15, 2013
Thank you for your comments. I appreciate you bringing these matters to my attention and will share them with my management team to make needed improvements. We apologize for the inconvenience you faced with these issues. I hope you will visit again in the future and allow us the opportunity to properly serve you.
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Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 6, 2013

a chaotic front desk experience, a rude concierge, lunch in a bar that took 35 minutes to be served, and a boring room make me wonder what all of the fuss is about. i've now stayed at 3 Westins in the past month (Hollywood, FL, South Boston, MA and this one), and they all seem to be getting tired and/or are staffed by people just going through the motions. Westin used to be one of the premier brands in the Starwood family; now they just seem like overpriced Sheratons with nice beds. very disappointing and NOT recommended. a couple of the boutique hotels across the river are much nicer and less down-scale resort feeling.

Room Tip: ask for a river view room; the golf course views are dominated by the parking lot.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, April 15, 2013
Thank you for posting your comments. I apologize for the lack of service you received during your recent stay with us. It is our goal to exceed our guests expectations and appreciate feedback when we have fallen short. I have shared your comments with my management staff to use towards making improvements and to ensure this does not happen again. We hope that you will visit again in the future and will see marked improvements in all of these areas.
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Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 5, 2013

I picked this hotel based on reviews and pictures. The grounds are beautiful and we had a fantastic view of the river and cargo ship traffic . Staff was friendly and accommodating but the main restaurant was under construction and it was a little tough to get simple meal. Room service was the best bet. Breakfast buffet was a bit disappointing. I'm sure when Aqua Star is finished it should be a better dining experience here. I would recommend staying here just keep you dining options open. They really do offer a lot to their guests. Free parking, work out clothes if you need them, a great spa and golf course and free water taxi to take you across the river.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, October 27, 2013
Thank you for sharing your review and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am delighted that you feel at home when visiting the property. We strive to provide a welcoming atmosphere and our team will be happy to hear that their efforts are appreciated. We look forward to welcoming you back upon your return to Savannah.

Best regards,

David Moses
Public Relations Manager
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Old Bridge, New Jersey
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 5, 2013

My husband and I brought our two small dogs on our visit to Savannah. This resort is actually across the river from Savannah, located on Harbor Island. This place is gorgeous and the staff is wonderful!
We found Savannah to be beautiful but a bit uneventful for us so we spent most of our time relaxing by the pool. During our stay we met many staff members including David, Brielynn and Mary. They were extremely accommodating and so kind to our dogs. We felt so at home, if we were fortunate enough to live in such a beautiful place. The resort provides a free ferry to River St.which is also dog friendly. My only suggestion would be to allow dogs to remain unattended in the room. We were unable to use that beautiful pool because the dogs had to be with us. Otherwise perfect!

Room Tip: Ask for a river view! Although the golf course is stunning, the river view not only shows the pool...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 3, 2013

Enjoyed our stay at the Westin Riverfront recently. Great view of the city from our room, which was upgraded to a corner water view upon check in...hotel was likely not at full capacity from the looks of it. We enjoyed the heated pool and the pool staff was very friendly. Rooms were of average Westin quality, and while not top of the line for the chain, the value we received for the room and the water view more than made up for it.

The ferry was not usually on time due to ships passing, but we went early and did not have a problem with the time it took to reach downtown.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, April 15, 2013
Thank you for posting your comments. I am happy to hear that you were able to enjoy your recent stay with us, and appreciate the nice compliments about our hotel and staff. We hope you will choose to stay with us again the next time travels bring you back to Savannah.
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Chicago, Illinois
Level Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 3, 2013

A few friends stayed here over a holiday weekend in hopes of taking advantage of the Savannah nightlife. The rooms were spacious and the bathrooms were standard (and needed some additional cleaning).

Typically there are plenty of food outlets within the hotel; however, their main restuarant is currently under renovation which left limited food services. A majority of our options over the weekened we're over-priced buffets.

But with a quick free ferry-ride with 95 of your nearest and dearest you can be in downtown Savannah in minutes and enjoying the dozens of restaurants, bars and shops. And best of all when you're ready to retire for the night a cab is only about $12(with tip) - the ferry which runs until midnight is still free if you make it home early.

The pool deck is very nice and relaxing and you can have a good time watching the big cargo ships sail by. But a fair warning, the pool deck fills up quickly and the cabanas are extremely over-priced ($125/day on the weekends).

Room Tip: If you get a river-view room you will get to see the sunset over Savannah!
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, April 15, 2013
Thank you for choosing The Westin Savannah for your recent stay. It is nice to hear how much you enjoyed your visit with us. We apologize for the inconvenience you experienced during our brief renovation. We hope you will visit again and have the opportunity to enjoy dining with us in our newly designed signature restaurant, Aqua Star.
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Additional Information about Westin Savannah Harbor Golf Resort & Spa

Address: 1 Resort Dr, Savannah, GA 31421
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Savannah
#9 Luxury Hotel in Savannah
#12 Family Hotel in Savannah
#16 Romantic Hotel in Savannah
#18 Business Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Savannah Harbor Golf Resort & Spa 4*
Number of rooms: 403
Official Description (provided by the hotel):
Southern charm meets modern luxury at the Westin Savannah Harbor Golf Resort & Spa, in the heart of the historic Savannah River District. Savannah's premier resort is the prime location; not far from fantastic shopping and nightlife, but removed just enough for tranquility. Enjoy complimentary water ferry service to River Street, renovated guest rooms, meeting rooms and public spaces. The Resort is adjacent to International Trade and Convention Center, 20 min from the airport, 90-second ferry ride to River Street. Be well. Be Westin. ... more   less 
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Also Known As:
Westin Savannah Harbor Golf Hotel Savannah
Westin Savannah Harbor Golf Resort And Spa
Westin Savannah Harbor Hotel
Westin Savannah Harbor Resort
Savannah Westin

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