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“Nice but not exceptional” 3 of 5 stars
Review of Westin Savannah Harbor Golf Resort & Spa

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Westin Savannah Harbor Golf Resort & Spa
4.0 of 5 Resort   |   1 Resort Dr, Savannah, GA 31421   |  
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Breakfast for 2 Included
Ranked #27 of 112 hotels in Savannah
GreenLeadersPlatinum level
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
“Nice but not exceptional”
3 of 5 stars Reviewed November 18, 2012 via mobile

This is a nice hotel with average rooms and good restaurant but overpriced as on site dining can be. The location across the river from the city is good for conferences and larger meetings since there are good facilities for that. The water taxi is nice but just enough of an inconvenience that we did not go across to the city as much as we had planned.

River view rooms were nice to watch shipping traffic go by.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, November 22, 2012
Thank you for sharing your comments. I am happy to hear that you enjoyed your recent stay and hope that should travels bring you back to Savannah, you would stay with us again, and have an opportunity to take in more of Savannah and all the wonderful attractions that are available.
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988 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
Date | Rating
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English first
Chicago, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 16, 2012

I went their to cheer on close friends for the Rock and roll marathon. They flew in from
New Orleans. Rooms were comfy. There was a gap for breakfast on Sunday due to brunch prep. So no food for breakfast at certain times, painful for our runner. they ordered mediocre room service instead. Nice hotel, especially for savannah, lounge, pool and good service.The over the river location was isolating. A trek for food, drinks, etc outside hotel. Stay at the Mansion or the Bohemian instead.
PS. They booked me for 2 rooms instead of one. Computer glitch. It took me three weeks to fix this and I am still waiting for a credit to my account. I called three times, no return call. I had to keep calling for a response. I have a conference at Westin Chicago in January and am looking forward to my week long stay there. As a rewards member, I know Chicago westin is much more sophisticated and look forward to top notch service, sushi and cocktails in the lounge, and better customer service.
Will not stay there again. Mansion on Forsyth is so much better. Valet anywhere in downtown savannah for free, great Spa, beautiful rooms.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, November 22, 2012
Thank you for taking the time to write a review. I apologize for any inconvenience you encountered during your stay. It is our goal to always provide quality customer service, and to exceed your expectations. I would encourage you to contact our Dan Kakabeeke, our Director of Operations regarding the credit on your account if has not yet been resolved. I appreciate your feedback and will share it with my management team to use towards making improvements. We do hope that you would be kind enough to give us another opportunity to properly serve you in the future.
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 14, 2012

This hotel was fabulous. We happened to find this hotel by mistake and we are so glad we did. The location was great because we were able to catch the free ferries and water taxis across the river to historic Savannah. It was convenient, the staff was friendly, the rooms were clean, the hotel was beautiful, and the view across the river was even better. Great hotel for family or romantic visits either one.

Room Tip: Ask for a room facing the river.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, November 22, 2012
We are so glad you found us and had such an enjoyable experience. We appreciate you taking the time to share your comments, and hope you will visit again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Top Contributor
106 reviews 106 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 14, 2012

Savannah is a beautiful and historic city, but also is "fashionably seedy", and in some cases well worn. Just a short hop across the river, the Westin is a manicured resort reminiscent of Florida's high end manicured hotels. It sits on the Savannah River offering an excellent view of the river front city without the grunge of being right there. Even better, there is a free ferry that can have you walking River Street in less than five minutes. Sitting on the patio by the river when a freighter comes by is awesome.

Rooms are large and well appointed, as are the bathrooms. Beds are very comfortable. The large flat screen sits on a dresser that also boasts an elaborate multimedia input panel (HDMI, USB, Component inputs), and my favorite: plugs everywhere, even a powered USB port. Geek city. Unfortunately, this capable TV is not hooked to a digital source so the stations available look pretty bad. This extends to sports as Monday night football was not available since the channel isn't available. The remote didn't work but you're not going to spend much time in the room anyway.

Guests have access to the fitness center in the golf club. It's very good, but a 5 minute walk or car ride away. That's okay in nice weather, but can be a deterrent to going. Also, there is nothing on the island except the Westin, the convention center next door, and the associated golf course. You'll have to take the ferry or drive to do anything else.

There is a nice restaurant and a small bar/lounge area. There are several meeting rooms with the connecting halls and lobby very comfortably and attractively decorated. It's easy to feel at home here. The first floor has a number of comfortable sitting areas.

Epic Fail: I was on the 14th floor leaving at 8 am to catch a flight home. After a lengthy wait and no elevator, I called the front desk to find that all four elevators were under repair with no estimated time to complete. I'm 61, fortunately in good shape, but carrying two healthy suitcases down 14 flights of steps pretty much ended the joy of the stay. Like many higher end properties, the staffs are not trained in how to handle non routine problems. Surely they could have left messages on their phone system to alert guests. This would have eliminated the needless wait wondering when the elevator was coming. When on a schedule, this matters.

Room Tip: Corner rooms have windows on two sides. The area offers great views in higher rooms. Rooms on the e...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, November 22, 2012
Thank you for taking the time to share your comments. We are please there were so many aspects of your trip that you enjoyed while staying with us. We do apologize for the inconvenience of the elevator. It was unavailable for such a short time of approximately 15 minutes that by the time we could have notified all of our guests, the elevators were completely restored and back in service. We do hope that we will have another opportunity to serve you in the future should you visit Savannah again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 5, 2012

Nice Property 20 minutes from the airport. There is a quick shuttle to downtown from the docks outside the hotel . The Pool was great, fitness center was across the street at the golf course. The road race track was a great place to get a 5 mile run on.

The rooms are what you expect from a Westin, solid quality. The bed was great, bathroom was clean. Staff was nice and breakfast was decently priced.

I would recommend this hotel for families traveling or for business.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, November 22, 2012
Thank you for sharing such a nice review about our Resort. We are pleased you chose to stay with us, and truly look forward to welcoming you back when travels bring you back to Savannah.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2012

Great hotel... recently stayed there for a business conference. Friendly staff, clean public areas, beautiful outdoors (the restaurant seating area outside, awesome pool, and can't beat the scenery that passes you by on the lake).

Rooms are getting older but were still clean and well appointed. I hope that I may return!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, November 26, 2012
Thank you for your review. I am happy to hear how much you enjoyed your recent visit with us, and appreciate the nice comments about our Resort. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, FL
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2012

We stayed here (instead of at one of the numerous hotels actually in the historic district) because it was billed as a resort. We wanted a destination in and of itself, but still close enough to enjoy Savannah. This is not a resort...it's a hotel that wishes it was a resort. The resort fee covers self parking, wifi, and the water taxi (that is free for anyone). The water taxi was more annoying than exciting (after waiting and other stops it takes about 30 minutes every time to get to historic Savannah). The dining options are extremely minimal. There is the insanely overpriced restaurant or the Midnight Sun bar which uses the exact same menu as the pool. That's it. There are supposedly "hammocks" by the river...translation, one hammock stand with no hammock in it for 4 days. When I asked the front desk about it she first said...it should be out there and then changed her response to...it's too windy. I went outside to the windless evening and wished I'd stayed somewhere else. Don't get me wrong, the hotel and grounds are beautiful and the room was perfect...but this is no resort. Save your money and stay at one of the options on the other side of the river.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinSav, Mark Spadoni, General Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, November 21, 2012
Thank you for taking the time to share your comments. It is always our goal to exceed the expectations of our guests, and when we fall short, we always appreciate hearing the feedback from our guests, so that we can improve our resort. We hope that should travels bring you back this way, you would allow us the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Savannah Harbor Golf Resort & Spa

Address: 1 Resort Dr, Savannah, GA 31421
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Savannah
#9 Luxury Hotel in Savannah
#15 Family Hotel in Savannah
#18 Business Hotel in Savannah
#18 Romantic Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Savannah Harbor Golf Resort & Spa 4*
Official Description (provided by the hotel):
Southern charm meets modern luxury at the Westin Savannah Harbor Golf Resort & Spa, in the heart of the historic Savannah River District. Savannah's premier resort is the prime location; not far from fantastic shopping and nightlife, but removed just enough for tranquility. Enjoy complimentary water ferry service to River Street, renovated guest rooms, meeting rooms and public spaces. The Resort is adjacent to International Trade and Convention Center, 20 min from the airport, 90-second ferry ride to River Street. Be well. Be Westin. ... more   less 
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Also Known As:
Westin Savannah Harbor Golf Hotel Savannah
Westin Savannah Harbor Golf Resort And Spa
Westin Savannah Harbor Hotel
Westin Savannah Harbor Resort
Savannah Westin

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