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“Disappointed in this hotel” 2 of 5 stars
Review of Hampton Inn & Suites Savannah Midtown

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Hampton Inn & Suites Savannah Midtown
2.5 of 5 Hotel   |   20 Johnston Street, Savannah, GA 31405   |  
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Ranked #17 of 114 Hotels in Savannah
Certificate of Excellence
Winston Salem, NC
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Disappointed in this hotel”
2 of 5 stars Reviewed April 3, 2013

I am a Hilton Honors member and fairly loyal to Hampton Inns when I travel. I have always found them to be a good mix between value and amenities. The rate was good since we were not in the Historic District (which is only about a 10 - 15 minute car ride away). Upon arrival, we turned down the bed spread to find an excessive amount of hair on the bed spread. The staff came up and changed the bedding for us. However, many of the chairs in the common area where you eat breakfast had stains on them as well. Between those two things we just could not get comfortable with the cleanliness of the hotel. One night after the family went to bed, I went to the common area to work. Asked to change the TV to the NCAA tournament. Was told that the channel could not be changed on either TV. The next morning at breakfast, both TVs were on different channels. My wife and I thought the pillows on the beds were horrible. They looked comfortable, but as soon as you put your head on them they immediately flattened out. The one night we took the kids down to the pool, the chemical imbalance was so out of whack our eyes stung and continuely teared up. Could not stay long, because we could not keep our eyes open to watch the kids. Overall very disappointed in this hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HIS_Midtown, General Manager at Hampton Inn & Suites Savannah Midtown, responded to this review, June 5, 2013
Thank you for being a loyal Hilton Honors guest and for spending time with us here in Savannah. We are very sorry to hear about your experience while at our Hampton Inn & Suites Savannah Midtown. Upon receiving your review I notified our Housekeeping and Maintenance Supervisors to address the issues you mentioned and made sure all were resolved. Thank you for your feedback and comments regarding the property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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820 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Bayonne
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 3, 2013

This hotel is within 10 minutes driving to the historic area. The area is near a shopping mall if that suits you. The room was comfortable enough and clean. Breakfast was just ok. Not bad but have had some better in other hotels. But I wouldn't let it stop anyone. Had one insignificant problem and the manager was very very helpful. Good staff. Highly recommend if you don't want to stay in the more expensive historic hotels. Parking free.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 29, 2013

Parking garage is nice. The room was clean, but the hallways not as clean as expected of Hampton. I found the staff friendly, my wife did not. No cookies in the evening at this one; so many have them now, it is a small disappointment when one does not.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janesville, Wisconsin
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed March 27, 2013

We had a reservation here recently and I was excited to check in and get to our room. I guess I should have known that there would be issues when we came in and there were several people checking in, several waiting to speak to the clerk regarding their complaints (I heard) and ONLY 1 Check in CLERK for a hotel that was full. I asked the clerk where her associate was. She stated, "we are working on it." (What this meant, I do not know although I heard," we are working on it a lot.")

So we finally got checked in and are on our way to our room when I noticed how dirty this hotel is. Very stained carpets and furniture in the breakfast rooms and those stained carpets continued throughout the hotel and into our room. In the two days that we were there, we observed the same wind blown debris all around the doors and no one swept it up.

Several issues I had with this place include the following:

-Slow wi-fi which kept telling me that they were charging me even though it stated that it was complimentary.
-Not enough towels in our room,
-No pool towels in the pool area. Customer's told to use their own room towels by front desk clerk. Ahem, what are we supposed to use in the a.m.?
-No butter with breakfast. When I asked where the butter was, clerk pointed me to margarine. When I stated that I wanted butter, she stated that they didn't get a delivery that day.
-Watered down coffee and juices.
-Carpets that needed to be vacuumed on our floor. The same silk petals that fell off of someone's bouquet were there the whole time I was there. Told housekeeping about it and they vacuumed 3 feet near my room but never vacuumed the whole floor which really needed it.
-When I asked the housekeeper if my room had clean sheets, she could not communicate with me. She contacted someone who speaks English who then came into our room. He informed me that they would indeed put fresh sheets on our bed but you have to ask for them daily.
-Extreme bubbles in hot tub.
-Nail polish stains on our tile in kitchen. When I told housekeeping about it, he stated that he knew about it and had told maintenance about it but they had done nothing about it.
-Mildewy grout in bathroom tub.

When I told the day clerk about our issues, she stated she would take down my phone number and the manager would get back to me regarding the issues. Still waiting.

It seems management just wants to take in the money without putting any back into running this facility. Lack of staff, skimping on food, unkempt facilities, etc. Where else are they trying to save money? There are other hotels in this town. I suggest checking into other ones. This place is too expensive to put up with these problems. I have stayed at many Hampton Inns but never one that did not want to hear about the concerns from the customer.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 26, 2013

We stayed at this hotel 2 nights - March 8 & 9. The hotel is very nice and we liked everything about the room. We had a jacuzzi in the corner of the room which helped us warm up after touring the historic district during rather cold weather. The hotel staff were friendly and helpful. The free breakfast is very generous and varied. We liked staying in the midtown location because it was an easy, short drive in to the historic district and when we were done enjoying that we had the quiet environment of the midtown area to relax. We had a top floor room to avoid nosie overhead. The only noise we heard was from when someone opens/closes their door as the doors are heavy and quite noisey...but that wasn't a big deal. We would definitely stay at Hampton Inn and Suites Savannah Midtown again.

Room Tip: We asked for top floor so no noise overhead at night. The jacuzzi rooms are nice in cold weather.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed March 22, 2013

I spent two nights at this Hampton Inn just this past week. The folks at the front desk were nice, polite, efficient, and able to answer a number of questions about the area. The room was spotless and very quiet. There are blackout drapes which worked REALLY well when I wanted a quiet afternoon nap before heading out again. The breakfast was as good as any Hampton Inn (I'm a Hilton Honors member and travel often) and the ladies keeping it stocked were great. On the morning I checked out, I spent a while sipping coffee and got to watch the desk clerk handle a number of check-outs, phone calls, and questions with a smile and without missing a beat. I highly recommend this Hampton Inn and will stay here again! (Also, there's a Fresh Market and a Starbucks within a few minutes walking distance.....doesn't get much better than that!! )

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montevallo, Alabama, United States
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 18, 2013

Accommodation at this hotel were more than I expected. The hotel appears to be new(ish), the staff is very friendly and helpful, the bed amazingly comfortable, free wi-fi... what else is there to say. All in all, an excellent hotel that I would certainly stay in again and a great value in the area. The free continental breakfast was extremely good as well. Highly recommended!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Savannah Midtown

Address: 20 Johnston Street, Savannah, GA 31405
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Savannah
#11 Romantic Hotel in Savannah
#12 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Savannah Midtown 2.5*
Number of rooms: 120
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Also Known As:
Hampton Inn & Suites Savannah Midtown Hotel Savannah
Hampton Inn And Suites Savannah Midtown

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