I recently had a massage and facial at the Sweet Water Spa. It sounds crazy to describe a day at the spa as a stressful experience, but Sweet Water made that possible. The ambiance of the waiting area was very nice and relaxing. I had a very warm welcome and was offered a glass of wine. Things seem to be going great at this point. Then it took a turn for the worse. My therapist met with me and was inquiring if I wanted to upgrade to a deep tissue massage. I informed her that I do not like deep tissue massages, and would prefer the swedish massage that I requested. She was fine with that and we headed upstairs. The area where I was getting a massage was not a room. It seemed like a part of a hallway or parlor that was converted into a room. They used some sort of scaffolding and linens to convert it into a room. However, the "door" was clamped closed with a binder clip. It was gaping open at the middle which was sort of uncomfortable when getting undressed. Additionally, I could hear everyone coming in and out of the area. I even got a visit from the mailman dropping off mail for the upstairs neighbor...awesome! The thereapist did a great job on the massage. However, she talked the whole time. You come to a spa to relax and unwind. Not hear how your therapist dislikes Savannah, religious views, and how she has to deal with drama with the other therapists. She even went so far as to describe my job as "icky" because I have to work at a computer all day long. About half way through she did tell me that if I didn't want her to talk during the massage to just let her know. I don't feel like I should have to ask her to please be quiet during my massage. She did do a wonderful job on the massage. However, they really should leave personal problems and opinions at the door. Then I move on to the facial portion of my relaxing day at the spa. The lady who did my facial was very nice. It would have been nice to have some sort of explaination of what she was doing to me. I tried to ask her questions along the way, but she did not elaborate very much. She did point out everything I am doing wrong with my skin. She smelled like cigarettes, and that sort of took away from the whole spa ambiance. The room where I had the facial was really cluttered and didn't seem clean. The spa has potential b/c it is in a great location in Savannah and the lobby area was very relaxing.. They really need to work on the professionalism. This is the second time I have been to this spa in the last 3 years. I had a similar experience the first time. I had high hopes that they made improvements. It seems like it was worse. I got my things and got out of there as fast as possible. I will stick with Savannah Day Spa.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 4, 2011
As an owner, of course I am always devastated when a staff member is not professional. We do have a code of behavior. As new contractors are hired we educate them on great customer relations but at times even though a contractor is superb at the quality of the service, at times a contractor might not excercise good judgement in communication or the contractor is unable to determine what is appropriate. Good behavior comes from upbringing. It is impossible for an owner to be in the room with each contractor while a service is being done. If we do find out that a contractor is bringing personal issues, talks to clients while providing services or is impolite, usually the contractor has three chances to change the behavior or they are terminated. Unfortunately it is the most difficult issue of all to try to convince contractors that people want to relax not listen to personal information. This happens at all spas nationwide. We try to stay on it, trust our contractors and make the situation right with the clients. In every spa, unfortunate things happen but thank God, these things do not happen often. Nikki, Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.