Our group of four spent five nights at this property. I normally use Marriott and usually stay in Residence Inn's. This hotel is not up to par compared to other Residence Inn's I have stayed in. It is in need of a good cleaning and maintenance of furnishings.
This hotel is located on the edge of the historic district by the visitor's center. The advantage of being by the visitor's center is for access to transportation. Other than that, everywhere you may want to go is a good walk...which is fine if you're physically able to walk to enjoy this beautiful city.
Most of the staff at the Residence Inn is excellent. They made up for the deficiencies we encountered. I mainly dealt with Marcia, Zippora, and Antuan. They were very responsive to any needs we had, were courteous, and professional. I watched Antuan have to deal with an irate guest and he handled it extremely well and didn't allow her rudeness to change how he was dealing with her. On the other hand, the valet on duty watched us struggle to get four suitcases and a wheelchair out of the taxi and didn't offer to help until we had everything loaded on the cart.
We had a two bedroom suite. The first suite we checked into was just plain dirty and in need of maintenance. The floor was sticky. The fridge was dirty. There was only a couch in the sitting area. No chair, etc. That would make it difficult for the four of us to gather. Marcia kindly offered to let me look at a different suite which had a much better "feel" to it, was in better condition, cleaner, and at least had a chair and a couch in the sitting area. It wasn't until after we moved that I noticed one bedroom didn't have a dresser. Who's ever heard of a hotel room with no dresser? Especially in a suite that we were paying around $350.00 for? That meant two of us lived out of our suitcases for five nights as there was no place to unpack. The explanation was that was how the hotel was designed. However, I pointed out that both bedrooms in the suite we had just moved from had a dresser. They were not able to provide a dresser so I asked for our nightly rate to be adjusted. I accepted $25.00 a night because by that point I was exhausted from a long day of travel and just wanted to get settled in. The second room was better but was also in need of a good cleaning and maintenance, just not as much as the first room.
The breakfast was the typical offerings of these types of hotels. We had planned on trying to save money by going to the evening managers reception for a couple of meals but they were much less than I have experienced in other Residence Inns. The highlight of mealtime, however, was Danae, who was always warm, welcoming, and charming.
There are other hotels in this same general area that I would try before choosing this property.
Look at the room before accepting it. If you don't need a multi-bedroom suite, try to stay in t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First, thank you for staying at the Residence Inn Savannah Historic District while visiting Savannah. I also appreciate you for taking the time to share your comments regarding your stay.
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Second, I wanted to apologize for not meeting your expectations. When you stay at a Marriott, there are certain expectations that a guest has, and very well should have.
Cleanliness is of the highest priority at our hotel. I have shared your concerns with our Housekeeping and Maintenance departments and we have implemented several initiatives to address and correct the issues you mentioned. We also pride ourselves on our service and I have spoken to our valets about proactively seeking opportunities to be of assistance.
We appreciate your loyalty to Marriott and we hope that when your travels bring you back to Savannah you will select our hotel again and have a perfect stay!
Willie H. Alls
Asst General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.