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“A lot of value for the $” 4 of 5 stars
Review of Residence Inn Savannah Downtown / Historic District

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Residence Inn Savannah Downtown / Historic District
3.0 of 5 Hotel   |   500 West Charlton Street, Savannah, GA 31401 (Downtown)   |  
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Ranked #22 of 113 Hotels in Savannah
Certificate of Excellence 2014
Savannah
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“A lot of value for the $”
4 of 5 stars Reviewed March 16, 2013 via mobile

Ok, the worst first. It is on the wrong side of MLK Blvd. Crossing isn't always easy. The good, everything else. A lot of well designed room for the $. Great service. Trust me, some hotels don't clean your room on St. Patrick's Day. The convenience store in front is off putting, but there is green space around the hotel. Breakfast is not gourmet, but better than a Hampton Inn. Having stayed at Hilton Desoto, Eliza Thompson, Marshall House and Kehoe Inn, I've got reservations here for next year.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review, June 13, 2013
Thanks for being our guest for the St. Patricks Day celebration! What a fun time to be in Savannah! Thanks also for posting a review on TripAdvisor. We really appreciate your feedback! I am glad the hotel associates took good care of you! We look forward to your return next St. Patricks Day!

Donnie Morgan
General Manager
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433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Any
English first
Apex, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2013

Made hotel reservation months in advance and used points from my membership, when we arrived the type and location of the room I requested was not available and there were only two choices (one was a handicapped room and the other was outside of the main building). Since we felt like leaving the handicapped room open in case someone really needed it , we took the room which was on the second floor outside of the hotel. The room was OK but we had to haul our luggage up the steps. We had to use the fold out couch because we had our son with us and found some trash that was behind the couch. The breakfast was OK, we did not have time to go the the evening reception so I cannot comment on it. The hotel is not in the historic downtown area but at the outer fringes, it was not a bad walk as long as the weather cooperates, which it did. Savannah is great, a lot to do and we crammed in as much as we could for the three days we were there.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review, March 18, 2013
Thank you for staying at the Residence Inn Savannah Historic District while visiting Savannah. I also appreciate you taking the time to share your comments regarding your stay. I apologize for the cleanliness issues you experienced and that you did not receive the room type requested.

While it is rare, there are times when we are not able to assign the room type reserved, we typically try to upgrade our guest when this does happen. It appears you were upgraded to a cottage suite which is one of our most requested room types.

I regret that you found debris under the sofa bed. I will review your comments with our staff to make sure we make the appropriate corrections so that future guests do not experience the same issue.

In regards to location, we are located in the Historic District next to the Visitors Center and the Roundhouse Railroad Museum. Our location offers our guest a quiet get-away, free from the traffic and noise of many of the other hotels in the district. While we are in walking distance to all major attractions and dining and enterntainment venues. our hotel guest have access to the DOT shuttle which runs throughout the historic district.

I hope that you will return to Savannah and stay at the Residence Inn - Savannah Historic District. We look forward to serving you again and we hope that your stay will be perfect in every way!
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South Florida, Florida
Top Contributor
134 reviews 134 reviews
10 hotel reviews
Reviews in 47 cities Reviews in 47 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 9, 2013 via mobile

We had a king suite and it was very nice. Firm mattress and nice large flat screen TV viewable from bed and living area. Walking distance to historic downtown area. Breakfast was included in room rate.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review, June 13, 2013
We appreciate you being our guest at the Residence Inn Savannah Downtown Historic District. It was our privelage to serve you. Thanks also for posting a review on TripAdvisor. We hope that when your travels bring you back to Savannah you will be our guest!

Donnie Morgan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 5, 2013

This is one of the cleanest Residence Inns I've been to. Both the public areas and the room we stayed in were clean and welcoming.

My husband and I were looking for a hotel with an actual bedroom with a door because our toddler goes to bed around 7:00 pm which would leave us hanging out in the dark had we booked a regular hotel room. The one bedroom king suite was perfect. Our little one was able to go to bed while we hung out and watched TV.

PROS:
*Friendly staff
*Mini-market at the front of the hotel with things like snacks, drinks and basic necessities.
*Room was modern with stainless steel appliances (full size refrigerator, microwave, stove and dishwasher)
*Breakfast area and selection was decent - waffles, eggs and hash, sausages, biscuits and gravy, cereal, muffins, bagels, toast, yogurt and fruit as well as juice and coffee.
*Great price - we booked the day before for a Saturday night stay and paid $169 (this was at the very beginning of tourist season mind you). They also gave us a room in the quietest part of the hotel which was really nice.
*They have valet parking.
*Black out curtains - floor to ceiling with a valence. That equates to good sleep.
*Laundry facility (coin operated) on site

CONS:
*NOTE: These cons are all superficial - I'm being nit-picky.
*Location is okay; It's a short drive to Forsyth park and the historic section of town and is in close proximity to what looks like "the hood" (i.e., I wouldn't walk around at night) with buildings that have boarded up windows etc. It's also right next door to a gas station - which could be considered convenient but could be noisy.
*Not a huge con but it's $12 to have valet park your car.
*The pillows are all very soft and they don't provide extras in the closet - which would be nice.
*The quilt is very light so for those who run cold, bring an extra blanket or something warm to sleep in during the winter months

We'll definitely go back the next time we're in Savannah. The alternatives for a hotel with an actual bedroom don't even compare. There is one but it's double the price.

Keep it up Residence Inn. Nice job.

Room Tip: Apparently they have cottages that are very noisy but we stayed on the first floor (rooms in the 120...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review, June 13, 2013
Thank you for choosing our hotel for your lodging needs while in Savannah. We are so glad you enjoyed your stay. Thanks also for posting a review on TripAdvisor. I look forward to passing along your comments regarding the cleanliness of the hotel and the friendliness of the staff to the associates. It is always very encouraging for them to hear such nice comments. We look forward to serving you again soon!

Donnie Morgan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
72 reviews 72 reviews
70 hotel reviews
Reviews in 47 cities Reviews in 47 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 23, 2013

You can walk to the downtown, river walk area easily from this hotel. Walking back? Its a challenge if it is late at night and you have consumed some adult beverages!! Good news is, that a cab is only about $5 from that area to the hotel. The rooms are spacious and nice. Front desk staff is very nice. The gym has all the equipment you need for your exercise routine. Laundry facilities onsite as well. The room has a kitchen, but no oven (not that I care, because I won't cook in a hotel room), just an observation. Comfortable bed, clean linens...exactly what I would expect from a Marriott property. If you are lucky, you can score free parking if you park on the side street on the back side of the hotel.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review, June 13, 2013
Thanks for being our guest and taking the time to write a review of our hotel on TripAdvisor! We are so glad you enjoyed your stay and that you were pleased with the location of the hotel. We are conviently located next door to the Visitors Center and we are a much quieter location than some of the Bay Street hotels. If you are not up for walking you can always take advantage of the DOT shuttle which provides complimentary transportion around the historic district and picks up and drops off at our front door! Thanks again for being our guest! We look forward to your return!

Donnie Morgan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

Awesome, awesome, awesome!!!!! Location, staff, room, cleanliness, food were all great. This place had the nicest staff from the housekeepers, valet guys and front desk ladies. They were always helpful with restaurant suggestions and what to see and do. They all made our trip to Savannah the best trip ever!!!!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review, June 8, 2013
I really appreciate you taking the time to write a review of your stay at the Residence Inn Savannah Downtown Historic District! I am glad that our staff provided you with Service So Memorable and that they truly made your Savannah vacation a memorable one! I look forward to sharing your comments with my team during our morning huddle!

We appreciate the opportunity to serve you! Delivering great Southern Hospitality is our goal and we are proud to know that you received just that! We hope you will return to visit again soon!
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Augusta
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2013

I love Marriott, has always had a wonderful stay and this trip was no different. The front desk staff, I believe her name was "Kristen". She was so helpful and friendly; giving me some great recommendations. I checked in close to 1200 and the room was ready, which was unexpectedly fantastic. The view from the 4th floor was lovely, with a view of the bridge. The room was clean and very cozy for one. It was clean an temperature when spot on. The bar area was lovely to get a drink and sit around the pit. The breakfast was ok, the staff worked hard to keep it filled and clean. I was very impressed this hotel, from the cleanliness to lack of noise at night. I will return.

Stayed February 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review, June 8, 2013
Thanks for being our guest and posting a review of your stay on TripAdvisor! We are so glad that you had such a wonderful stay! I appreciate you mentioning Kristen as well! I will be sure to share your comments with her! She is a fantastic associate who truly loves to take care of her guests!

We hope that we have the opportunity to serve you again very soon! Thanks again for staying with us and sharing your experience with other prospective customers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Savannah Downtown / Historic District

Address: 500 West Charlton Street, Savannah, GA 31401
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Savannah
#22 Romantic Hotel in Savannah
#23 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Savannah Downtown / Historic District 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Residence Inn Savannah Downtown/Historic District Hotel Savannah

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