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Residence Inn Savannah Downtown / Historic District: Traveler Reviews

3.0 of 5
500 West Charlton Street, Savannah, GA 31401 (Downtown)
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Residence Inn Savannah Downtown / Historic District
Ranked #10 of 108 hotels in Savannah
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224 reviews from our community

Traveler rating
    134
    67
    14
    4
    5
See reviews for
Families
62
 
Couples
94
 
Solo
10
 
Business
31
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
“Best overall hotel experience in a long time.”
5 of 5 stars Reviewed February 13, 2013 via mobile

Awesome, awesome, awesome!!!!! Location, staff, room, cleanliness, food were all great. This place had the nicest staff from the housekeepers, valet guys and front desk ladies. They were always helpful with restaurant suggestions and what to see and do. They all made our trip to Savannah the best trip ever!!!!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“So comfortable would return”
5 of 5 stars Reviewed February 12, 2013

I love Marriott, has always had a wonderful stay and this trip was no different. The front desk staff, I believe her name was "Kristen". She was so helpful and friendly; giving me some great recommendations. I checked in close to 1200 and the room was ready, which was unexpectedly fantastic. The view from the 4th floor was lovely, with a view of the bridge. The room was clean and very cozy for one. It was clean an temperature when spot on. The bar area was lovely to get a drink and sit around the pit. The breakfast was ok, the staff worked hard to keep it filled and clean. I was very impressed this hotel, from the cleanliness to lack of noise at night. I will return.

Stayed February 2013, traveled solo
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See 6 more reviews by Melissa H for Savannah
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield WI
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Place to be!”
5 of 5 stars Reviewed February 12, 2013

The RI - Historic District is a friendly, yet professional, hotel. The staff is great and more than acommodating. The suites are large and comfortable. Since it is located in the Historic District, there is always something to do and see. Restaurants are convenient and so are many attractions. Valet service is available also. Breakfast is included as well as some eats on Monday-Thursday evenings. There is an on-site bar available. In the courtyard is a nice pool, fire pit, and gazebo.

The suites all have a full size refrigerator, stove top, and dishwasher. Great for long term guests or just for a few days.

Personally, I don't appreciate the pet policy, but for those who travel with pets, they do allow them; however, I don't know the policy.

I have been working for a client in Savannah and a guest at the RI since July, 2012 and will remain until October, 2013. However, I have had family and frields come out to stay also.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs NY
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“They need to Pay Attention to the Details”
3 of 5 stars Reviewed February 10, 2013

I have stayed at over a hundred Marriott properties over the years and they are generally very good and very consistent in all aspects. This Residence Inn had some very good points - friendly front desk, Manager's cocktail party, etc., however when checking out, they forgot to pick up my bags, as requested, costing me a 20 minute wait in the room. Also, the thermostat was quirky. I'm a big Marriott fan but this one left me cold.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review
March 18, 2013
Thank you for taking the time to write a review about our hotel. I apologize that we did not exceed your expectations in every aspect of your stay. Your satisfaction is very important to us and your comments are such a valuable tool in maintaining our high levels of customer service.

I will share your comments with our valet staff as well as the engineering department. I understand how frustrating it can be when the bellman does not get to your room in an acceptable time frame. This is certainly not typical of our staff and I apologize for any inconvenience this may have caused you. The thremostat in your room will be checked and repaired as well.

Again, thank you for your comments! It is through our customer feedback that we are able to improve upon our product and service. I hope that when your travels bring you back to Savannah you will stay at the Residence Inn by Marriott - Savannah Historic District and experience the quality service and accommodations you deserve and expect from Marriott Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Nice stay and friendly staff”
4 of 5 stars Reviewed January 24, 2013

We stayed for an extended weekend at this hotel. The staff was very friendly and helpful with food suggestions and logistics. For the most part, the one bedroom suite was clean and comfortable. I did notice some build up of dust on the lamp fixtures and it looked as if someone had tracked parts of the tile floor after mopping. Otherwise, it was a comfortable and relaxing stay. The breakfast (complimentary) was diversified and kept stocked. Here too, the staff was extremely friendly and helpful. All in all, a nice stay but a bit of a walk to attractions although there are local tour providers close by.

Room Tip: The "cottages" are a nice experience and away from foot traffic. Just be aware that the st...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Savannah Downtown / Historic District

Also Known As:
Residence Inn Savannah Downtown/Historic District Hotel Savannah
Residence Inn Savannah Downtown/Historic District Hotel
Address: 500 West Charlton Street, Savannah, GA 31401
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Savannah
#15 Romantic Hotels in Savannah
#29 Business Hotels in Savannah
Price Range: $$
Hotel Class:3 star (3*)
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