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Residence Inn Savannah Downtown / Historic District: Traveler Reviews

3.0 of 5
500 West Charlton Street, Savannah, GA 31401 (Downtown)
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Residence Inn Savannah Downtown / Historic District
Ranked #11 of 108 hotels in Savannah
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227 reviews from our community

Traveler rating
    136
    67
    15
    4
    5
See reviews for
Families
62
 
Couples
95
 
Solo
10
 
Business
31
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Augusta
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“So comfortable would return”
5 of 5 stars Reviewed February 12, 2013

I love Marriott, has always had a wonderful stay and this trip was no different. The front desk staff, I believe her name was "Kristen". She was so helpful and friendly; giving me some great recommendations. I checked in close to 1200 and the room was ready, which was unexpectedly fantastic. The view from the 4th floor was lovely, with a view of the bridge. The room was clean and very cozy for one. It was clean an temperature when spot on. The bar area was lovely to get a drink and sit around the pit. The breakfast was ok, the staff worked hard to keep it filled and clean. I was very impressed this hotel, from the cleanliness to lack of noise at night. I will return.

Stayed February 2013, traveled solo
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See 6 more reviews by Melissa H for Savannah
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield WI
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Place to be!”
5 of 5 stars Reviewed February 12, 2013

The RI - Historic District is a friendly, yet professional, hotel. The staff is great and more than acommodating. The suites are large and comfortable. Since it is located in the Historic District, there is always something to do and see. Restaurants are convenient and so are many attractions. Valet service is available also. Breakfast is included as well as some eats on Monday-Thursday evenings. There is an on-site bar available. In the courtyard is a nice pool, fire pit, and gazebo.

The suites all have a full size refrigerator, stove top, and dishwasher. Great for long term guests or just for a few days.

Personally, I don't appreciate the pet policy, but for those who travel with pets, they do allow them; however, I don't know the policy.

I have been working for a client in Savannah and a guest at the RI since July, 2012 and will remain until October, 2013. However, I have had family and frields come out to stay also.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs NY
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“They need to Pay Attention to the Details”
3 of 5 stars Reviewed February 10, 2013

I have stayed at over a hundred Marriott properties over the years and they are generally very good and very consistent in all aspects. This Residence Inn had some very good points - friendly front desk, Manager's cocktail party, etc., however when checking out, they forgot to pick up my bags, as requested, costing me a 20 minute wait in the room. Also, the thermostat was quirky. I'm a big Marriott fan but this one left me cold.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review
March 18, 2013
Thank you for taking the time to write a review about our hotel. I apologize that we did not exceed your expectations in every aspect of your stay. Your satisfaction is very important to us and your comments are such a valuable tool in maintaining our high levels of customer service.

I will share your comments with our valet staff as well as the engineering department. I understand how frustrating it can be when the bellman does not get to your room in an acceptable time frame. This is certainly not typical of our staff and I apologize for any inconvenience this may have caused you. The thremostat in your room will be checked and repaired as well.

Again, thank you for your comments! It is through our customer feedback that we are able to improve upon our product and service. I hope that when your travels bring you back to Savannah you will stay at the Residence Inn by Marriott - Savannah Historic District and experience the quality service and accommodations you deserve and expect from Marriott Hotels.
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Florida
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Nice stay and friendly staff”
4 of 5 stars Reviewed January 24, 2013

We stayed for an extended weekend at this hotel. The staff was very friendly and helpful with food suggestions and logistics. For the most part, the one bedroom suite was clean and comfortable. I did notice some build up of dust on the lamp fixtures and it looked as if someone had tracked parts of the tile floor after mopping. Otherwise, it was a comfortable and relaxing stay. The breakfast (complimentary) was diversified and kept stocked. Here too, the staff was extremely friendly and helpful. All in all, a nice stay but a bit of a walk to attractions although there are local tour providers close by.

Room Tip: The "cottages" are a nice experience and away from foot traffic. Just be aware that the st...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Nice Stay...just a couple missteps”
4 of 5 stars Reviewed January 23, 2013

The Hotel is very nice, with a main building and connected cottages that are really all connected but have a little outdoor steps and gates. You walk through a beautiful pool area to the main lodge. Location is fine...not quite in the midst of the River Walk activity...alittle more along the side of the city, but just blocks from all the hustle. So no worries on location. The rooms were very nice (and I am picky and seasoned five star hotel traveler). Really nice beds, with white comforters. We had a problem in that they don't have enough pillows in the rooms for you to use the pull out sofa, and when we called the front desk, they said they were out...what the heck..Marriott - .buy some more pillows and be sure they are in the room for the pull out sofa. Worse was that the front desk tried to explain their way out of it...like my son carese when he is tired from traveling and wants a pillow. We were lucky in that we had two rooms reserved so were able to shift pillows around from our daughters room, and ended up with enough. My daughter found a couple hairs on the sheets (but the bed was so nice..it wasn't a big deall). I just think the cleaning crew should keep their hair back.. So bottom line...this is a very nice hotel...location not right in the heart of everything, but not out of the way either. Breakfast was fine...just not enough places to sit during busy time. In the summer the outdoor pool would be amazing. Do eat at the Ale house (just can't think of the name) that is recommended by hotel and just about three blocks away...great historic institution (like Boston's Cheers)...good for all ages and great food.. There is a gas station next to the hotel, which is fine shape but does bring in some homeless types, but isn't a problem.

Room Tip: Be sure you have the right sheets and pillows right away to avoid problems when you are ready to go...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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savdv, General Manager at Residence Inn Savannah Downtown / Historic District, responded to this review
January 25, 2013
Thank you for taking the time to write a review of our property. We appreciate your comments and we appreciate you sharing them on tripadvisor.

I am so disappointed that the front desk associate was not able to provide you with the items requested! Extra pillows are a very common request and one that we are able to accommodate without any problem. I am not sure why you were told that we were out of pillows however I will follow-up with our staff to make sure they are aware of where additional supplies are located. I will also share your comments with our cleaning crew and encourage them to pay close attention to details.

Thank you again for your comments and for choosing our hotel for your lodging needs while in Savannah. I hope that when your travels bring you back to our beautiful city you will stay with us again!

Sincerely,

Donnie Morgan
General Manager
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Additional Information about Residence Inn Savannah Downtown / Historic District

Also Known As:
Residence Inn Savannah Downtown/Historic District Hotel Savannah
Residence Inn Savannah Downtown/Historic District Hotel
Address: 500 West Charlton Street, Savannah, GA 31401
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotels in Savannah
#15 Romantic Hotels in Savannah
#29 Business Hotels in Savannah
Price Range: $$
Hotel Class:3 star (3*)
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