MR Plat, weekday stay on business. Tour bus group in hotel, placed in same cottage as part of the group. 4-5 people return from night out at 2 AM, talk loudly for an hour in the hallways. A call to the front desk produces no action. A followup email to the regional manager (Donnie Morgan) 2 weeks ago resulted in no response.
My takeaways are: decent property but it's really on the periphery of the historic district (check a map), and at least in my experience I have never had a noise problem staying at many of the other historic district properties. And I have to assume if you have any sort of issue you won't get a satisfactory response on site or after the fact from management.
Note to Marriott: I pay you to get some sleep. Consider placing obvious business travelers, especially plats, away from tour groups- the hotel wasn't full. Have a plan in place for when there is a noise problem so your front desk knows how to respond and solve the problem. Have a plan in place for how the front desk should respond to guests, especially "valued" platinums, when they mention a problem upon check out. Train your managers to respond to polite email follow-ups from guests before they decide to write a not as polite review on Tripadvisor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for being a guest in our hotel and sharing your comments on tripadvisor. I regret that you did not have a restful night and I apologize for the lack of response from management.
Report response as inappropriate
As a Platinum Marriott Rewards member you were upgraded to one of our cottage rooms. These are our preferred room type as they offer our guest access to the pool and courtyard area. Most of our cottage rooms are occupied by our long term guests or Marriott Reward Elite members and it is rare that we have any noise complaints. I apologize that the staff on duty was not able to remedy the problem immediately after you called down.
I also regret that you did not receive an immediate response from management. I do see where I reached out to you via email. We also added additional points to your Marriott Rewards account due to the problems you encountered. If you did not receive these points please feel free to contact me so that I may correct this.
Thank you again for being our guest and sharing your comments with us. I hope that when you return to Savannah you will stay with us and have a very restful night. Please feel free to contact me directly to book your reservation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.