The good: a beautiful historical house located on one of the most scenic streets in historic Savannah. The staff were VERY friendly and helpful. They saved us money when they made the reservations, and made excellent recommendations.The evening cheese, wine and desert were good
The not so good: I was expecting a family-run operation. But it is one of six B&Bs owned/managed by a larger company. Therefore it didn't have the old family flavor I was hoping for. It has management issues, cleanliness issues, etc. Here is the list of problems we encountered in our room, which was in the old carriage house.
Outlets in room are shot;plugs fall out of them. Shower had numerous strands of 12-14" hair on the wall when we arrived. We could have told the mgr, but chose to see how long it would take the housekeeper to notice. When we left three days later, it was still there. We left a note pointing it out to the housekeeper, so it's been cleaned by now. The chrome was covered in soap scum, dull looking. There was mold on the shower curtain. The shower head needs the mineral deposits removed. Hair dryer GFI plug is cracked open, a safety issue and therefore in need of replacement. Shower bar was cracked and the shower rod was drooping. The sink made out of cultured marble, has cracks in the bottom of the sink bowl. Chair cushions are shot, need new stuffing. I have iPads with HDMI cables to stream Netflix and movies that I brought with me to the TV. The hotel is using a cable service and removed the original remote and I couldn't switch the tv source to one of the HDMI inputs. I asked the bellman, who was very helpful, to look for the original remote. He found one elsewhere and we were able to make it work. They have an HD TV but have a cheap cable service without HD channels. With the price of the rooms I expected better. Because the bedroom door doesn't seal, the fountain noise was louder than it would have been otherwise. There is sound transfer from other bedrooms, a clear lack of privacy.
There is only one common parlor room, which seats about a dozen people. I was expecting several rooms for common use. Finding a parking space on the correct side of the street can be a challenge, so plan to park your car and walk, or take a pedi-cab. Then make sure to move it for street cleaning night. That is the same throughout the historic area. Coming from S CA, I was concerned about the car being broken into or stolen, and walking on the streets at night, but these things did not seem to be a problem in the historic section of Savannah.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.