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“Nice place but...” 4 of 5 stars
Review of Eliza Thompson House

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Eliza Thompson House
4.0 of 5 Hotel   |   5 West Jones Street, Savannah, GA 31401 (Downtown)   |  
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Ranked #6 of 112 Hotels in Savannah
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Nice place but...”
4 of 5 stars Reviewed January 25, 2013 via mobile

This overall is a nice place to stay. My room was tiny but the others I saw seemed to be much bigger...maybe it was just the rate/room I got? Staff was very friendly. My only complaint is that it was not up to my standards for vacuuming. All of the hard to reach areas had visible dust buildup. I am allergic so I was a bit disappointed to see this. Overall it was a good stay.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
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    38
    19
    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 22, 2013 via mobile

The good: a beautiful historical house located on one of the most scenic streets in historic Savannah. The staff were VERY friendly and helpful. They saved us money when they made the reservations, and made excellent recommendations.The evening cheese, wine and desert were good

The not so good: I was expecting a family-run operation. But it is one of six B&Bs owned/managed by a larger company. Therefore it didn't have the old family flavor I was hoping for. It has management issues, cleanliness issues, etc. Here is the list of problems we encountered in our room, which was in the old carriage house.
Outlets in room are shot;plugs fall out of them. Shower had numerous strands of 12-14" hair on the wall when we arrived. We could have told the mgr, but chose to see how long it would take the housekeeper to notice. When we left three days later, it was still there. We left a note pointing it out to the housekeeper, so it's been cleaned by now. The chrome was covered in soap scum, dull looking. There was mold on the shower curtain. The shower head needs the mineral deposits removed. Hair dryer GFI plug is cracked open, a safety issue and therefore in need of replacement. Shower bar was cracked and the shower rod was drooping. The sink made out of cultured marble, has cracks in the bottom of the sink bowl. Chair cushions are shot, need new stuffing. I have iPads with HDMI cables to stream Netflix and movies that I brought with me to the TV. The hotel is using a cable service and removed the original remote and I couldn't switch the tv source to one of the HDMI inputs. I asked the bellman, who was very helpful, to look for the original remote. He found one elsewhere and we were able to make it work. They have an HD TV but have a cheap cable service without HD channels. With the price of the rooms I expected better.  Because the bedroom door doesn't seal, the fountain noise was louder than it would have been otherwise. There is sound transfer from other bedrooms, a clear lack of privacy.
There is only one common parlor room, which seats about a dozen people. I was expecting several rooms for common use. Finding a parking space on the correct side of the street can be a challenge, so plan to park your car and walk, or take a pedi-cab. Then make sure to move it for street cleaning night. That is the same throughout the historic area. Coming from S CA, I was concerned about the car being broken into or stolen, and walking on the streets at night, but these things did not seem to be a problem in the historic section of Savannah.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 21, 2013

We stayed for 2 nights and were located in the main house on the second floor room (134). Our room had a four poster queen bed which was very comfortable and it's own bathroom. In the evening they have wine and cheese at 6 pm and dessert & coffee at 8 pm. Staff is very discreet and accomodating. Staff is able to provide great recommendations for dinner and make reservations as well. Will be coming back again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Took my wife here for a mini-vacation and we were not disappointed. The house is on a quaint old tree lined street not more than a 15-20 minute walk from the river. The staff was friendly and helpful, and we loved the cocktail hour. The courtyard is beautiful and the room was comfortable. Would definitely stay here again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Springs, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2013

We stayed at this magnificent inn and I truly felt like I lived in this house. We were treated like we were the masters of this very beautiful inn. The staff was friendly, informative and they really helped us with dining, tours, and reservations for all types of transportation. This was our first time in Savannah so they really assisted us with every question and concern. the room was very clean bright and it was facing the courtyard which was so beautiful. We would stay at this inn again when we go back to Savannah.

Room Tip: Courtyard rooms are bright and the sounds of the fountains are very soothing.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

What a find! This place is wonderful. Upon arrival we were greeted warmly by the front desk agent who told us our room was not yet ready, but had plenty of suggestions as to where to go for an hour. The wine/snack presentation was lovely and Kevin, the bellman/tourguide/fixer of televisions was VERY helpful and friendly. The room was lovely but a little dusty (a couple of cobwebs) which was hell on my allergies. But it was otherwise beautiful and the AC worked perfectly. The room was comfortable the whole time. The dessert/coffee in the evening was also great. Thentealfast was OK. not amazing but certainly not bad. I loved it here and would stay again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillsdale, New York, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 5, 2013

We stayed two nights on our way to Florida. The staff at the Eliza Thompson House were amazingly helpful - assisting us with all of our sightseeing needs and recommending great dining choices. Our room was beautifully furnished and overlooked the courtyard where we were delighted with the lovely breakfast treats. The evening wine/dessert hour was an unexpected bonus which we truly appreciated. The central location of the Eliza Thompson House allowed us to go touring and return to our room to rest or to grab an umbrella. I look forward to staying there again as soon as possible.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eliza Thompson House

Address: 5 West Jones Street, Savannah, GA 31401
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#3 Romantic Hotel in Savannah
#3 Luxury Hotel in Savannah
#13 Family Hotel in Savannah
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eliza Thompson House 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Eliza Thompson House is an exquisite 1847 bed and breakfast inn located on beautiful Jones Street. Recommended by Conde Nast Johansens and known for superior service, this inn is private, peaceful, and just a short walk from Savannah's most-loved historic attractions. ... more   less 
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Also Known As:
Eliza Thompson House Hotel Savannah

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