My husband and I stayed spent four nights at the Gastonian to begin our honeymoon and certainly regret the decision. We chose to stay in the Caracalla Suite (the Honeymoon suite), and found it to be drastically different than what is depicted on the inn website. The room, which in its heyday must have been so very grand, has fallen into absolute squalor. We appreciate that the inn is housed in an aging mansion, but the age of the building is no excuse for the conditions we found.
We arrived to filthy bedding and stained robes. The fold-out card table at the foot of the bed, intended for breakfast service, was absolutely disgusting with what appeared to be many years' worth of food smashed into the felt, and, in places, growing mold. Forget about closing the doors between the "two rooms" in this suite as they have been painted shut. The bathroom fixtures, too, were dirty and in ill repair. Most notably, the massive whirlpool tub in the center of the room did not work and was surrounded by absolutely filthy draperies. This was not a repair issue, but rather a result of the hotel choosing to remove the knobs that operate the jets! Rather unfortunate as that very "whirlpool tub" is advertised heavily. Additionally, the water heater to the tub is inadequate as we were only able to add a few inches of lukewarm-at-best water to the tub before the tap turned stone cold. Other lacking amenities were the dingy, poorly lit water closet and the lack of ANY place to hang clothes as the one available armoie is occupied by a television.
If you choose to have breakfast delivered to your room, you must select a delivery time, and we opted for the earliest time each morning. Imagine our surprise when our breakfasts arrived stone cold! This only added to our disappointment over the lack of variety in the breakfasts. While you may select one of four options, those options do not vary from day to day. The grits that accompanied each breakfast were a crime against all that is good and Southern. A child of the South, I have been raised to appreciated that sticky, plasticky grits are a pure abomination!
The noise level is also an issue (partially understandable due to the house itself) but when we were awoken over the course of several nights by a VERY amorous couple above us and asked the hotel to handle the matter, nothing was done. To make matters worse, one evening, the desk manager suggested that since we were the honeymooners in the hotel, we should be the ones making the noise and might as well try to compete! INCREDIBLY INAPPROPRIATE. I should have expected this, however, as the staff was incorrigible our entire stay. We were immediately dismissed as "that young couple" and were constantly spoken down to or dismissed. I assure you that my method of dealing with this was to meet rudeness with kindness and charm, but at the end of four days, my patience began to wane. At the risk of sounding self-important, it would be wise for the managers to take care in their manners and hospitality to ALL guests. You may not know who that young bride's Daddy is, or who "their people" are.
To summarize, as any good Southern lady would say, the Gastonian was "perfectly nice." To put those words in context for those of you from elsewhere, if someone ever deems that dress you're wearing to be "perfectly nice".... change.....now.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.