My husband and I went to the Savannah Day Spa today as he gave me a gift certificate to them for our wedding anniversary. I will start with the bad and end with the good of this experience.
1. My husband paid for the gift certificate using Paypal while he was deployed. The money was immediately taken from his account and he asked that the certificate be mailed to me. When I didn't get it after weeks, he tried emailing them, but got no response. When I called them, they had no record of it and I needed to give them the confirmation information for them to pull it up and, even then, it took them almost 2 hours to find it.
2. We finally book a body scrub and couples massage. They gave us an appointment for 3pm on Saturday. They called on Friday to change it to 3:15pm (fine). They then called us at 2:35pm on Saturday (the day of the appointment) at ask us to come in at 4pm. We drove from Beaufort and it is not like we could have just gone home. We agreed to be polite, but my husband and I wondered if they were going to call back and cancel it altogether.
3. According to the website, a body scrub is 60 minutes and a massage is 60 minutes. We walked in at 4:05pm (it was pouring out), were taken to the room right away, but both therapists didn't walk in until almost 4:15pm (mine was still working on his last client until then). The actual scrub portion was done at 4:35pm (I checked my phone) and we were left to shower. They came back in for the massage at roughly 4:55pm - 5pm and were done at 5:45pm (I checked my phone again). That doesn't equal 2 hours. The massage was only around 50 minutes (which I am told is normal in some places) and the body scrub was only 45 minutes of which 25 minutes was us showering and twiddling our thumbs. Literally in my case... snoring in the case of my husband.
4. Thank God my grandmother told me to smile and be sweet, but not be stupid. I felt like I had to be on my toes with the staff when dealing with payment and gift cards. Thank goodness my family passed on the ability to be warm and fuzzy while being firm and to the point.
I can't speak for my husband, but Skyler was great. I don't normally speak up when a therapist is using too much pressure, but he was one of the few who was able to pick up on the clues that my body was giving off. The hot towels were great, especially on my neck since I get tension headaches from knots there.
Overall: For the amount of time that we spent alone and the way that the time just doesn't add up, it was not worth the $380. If my husband hadn't gotten me a $300 non refundable gift card, I wouldn't have gone, but the money was already spent. The therapists were wonderful, but I just feel as if you need to watch your watch with them and make sure to get what you paid for. My husband is laid back and just wanted to go before it rained again or I would have pointed out the time there. As it is, I don't like doing the drive to Savannah and don't want to go back. Wouldn't mind half of my money back for the body scrubs since they only worked a little over a third of the time on that one...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.