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“BEWARE - They will rip you off !” 1 of 5 stars
Review of Country Inn & Suites Savannah Airport

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Country Inn & Suites Savannah Airport
3.0 of 5 Hotel   |   21 Yvette Johnson Hagins Dr, Savannah, GA 31408   |  
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Ranked #55 of 113 Hotels in Savannah
Cedar Rapids, Iowa
1 review
2 helpful votes 2 helpful votes
“BEWARE - They will rip you off !”
1 of 5 stars Reviewed August 5, 2010

Thought we had a good hotel stay until 3 days later and we notice an additional biling charge on our credit card for $50.00. Been in contact with manager and general manager who first stated we took 2 pillows & the bag the blanket from the closet had been in. When I stated that we had our own pillows and blankets in our car - which was loaded to the brim heading for Florida - they changed their story and said that we swapped out 2 of their pillows - Trash !! Funny how their story changed to accomodate them making an additional $50 off of unbeknownst travelers of their practices. BEWARE. If I were gonna be charged $50 - sure wish I had the pillows to show it ! General manager said she trusted her housekeeping staff and basically said I was the liar. Will NEVER stay at a Country Inn & Suites again - and will begin the practice to make sure I have management check my room each time now before I check out to ensure I'm not getting charged for anything extra.

  • Stayed July 2010, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
junecave, General Manager at Country Inn & Suites Savannah Airport, responded to this review, September 3, 2010
These guests clearly acknowledged that they had a good stay at our hotel. Unfortunately for them, they were not counting on the staff discovering that they switched out their second rate pillows for our first quality down pillows, which was discovered the day they checked out. As the GM, I take it very serious when a guest must be charged for taking what is not theirs from our rooms. I make absolutely sure that we as a hotel are not in error before charging guests for incidents such as this. Fortunately, this is not a common occurence and most guests appreciate the value of the amenities that hotels offer. In addition, we most definitely do not arbitrarily charge guests for pillows, blankets, etc. as we keep a very close daily inventory count on items in each room. Sadly there are guests who cannot take responsibility for their actions, but would rather lash out at the hotel they clearly enjoyed.
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248 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Atlanta
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 27, 2010

This Country Inn and Suites is located right at the airport off I-95. My kids enjoyed watching the planes come in. It's about 15 to 20 minutes from Savannah and right at 42 minutes from both Tybee and Hilton Head beaches, so if you plan to visit both beaches this is a good central stay. We booked our stay on priceline and got a good rate. The hotel did place a $30 hold on our card for incidentals, but they told me the charge would come off within 2-3 days after we checked out. It actually came off later the same day.

Staff were very friendly and helpful. I sat in the lobby the first night and listened to the clerk giving better deals to travelers than they requested. The hotel was almost completely full but they provided great service and kept everything stocked. Breakfast was a great start to the day. The kids loved the pool and I appreciated the laundry room and the ice water always ready at the front door. If you're traveling with children and don't have the extra money to stay in town, this is a great option.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, TN
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 31 cities Reviews in 31 cities
276 helpful votes 276 helpful votes
3 of 5 stars Reviewed June 27, 2010

We stayed at the Country Inn & Suites near the Savannah Airport for one night while in transit to Florida for a week. The stay was reasonable for the one night we stayed. The hotel is nicely located right off I-95 near the airport. Check-in was smooth and problem free. They placed us in a room with two queen beds which is exactly what we needed. In addition, I called before arrival and asked about a "pack and play" for our 3 year old. They already had it delivered to our room before we even arrived. The room was very conventional. Not particularly large, however, it did include a small refrigerator as well as microwave. The bathroom was a little worn out as the tub had several chips. Also, my daughter found a spider crawling in the tub which did not get her particularly enthusiastic about taking a bath that evening. Nevertheless, the room did seem fairly clean and acceptably appointed. The beds were comfortable. The television was nice. The climate control was effective. Of note, the Wifi was almost unusable in the rooms. The signal was strong but the connection was poor. Basically, it took two minutes just to load up a simple webpage. There was a computer in the lobby that was much better with regard to its connectivity. So, in general, the room was everything we needed it to be. Breakfast is included with the room rate and was fairly standard with a waffle maker, egg patties, bacon, cereal, breads, yogurts, etc. Again, nothing exceptional, but very nice to have in the morning before departure. So, overall I found the hotel to be good for the one night stop with no glaring deficiencies.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 31, 2010

Booked this hotel on short notice through Priceline for $55.00! What a deal...The hotel was very clean. The beds and pillows were amazing. We will stay here again.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meansville, Georgia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 9, 2010

I cannot tell you when I have stayed at a hotel where the staff we all friendly and went overboard to make you feel welcome. The smell of fresh baked cookies filled the lobby daily. The rooms were clean and comfortable. Would have like to see more on the breakfast menu...but it was still a great value. I like the fact that my room had a separate bed room / living room.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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mesquite
1 review
5 of 5 stars Reviewed May 5, 2010

From the courtesy shuttle driver to the front desk staff we have rarely met more professional and accommodating staff. Very clean and quiet. Great hot breakfast. They by far beat the surrounding competition which we unfortunately had the displeasure staying with. Ron, Mesquite, Nevada

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fayetteville, nc
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2010

Stopped over on the way to disney with the kids. The hotel staff was great and helpful during check in. The front desk lady told me about the free happy hour... it was great... free beer and finger foods. the rooms were nice and had flat tv's.... check out was a breeze and the breakfast buffet was great. Hotel was a little noisy... asked the front desk about it and they said it was because of the st.patricks celebration.... apparently its a college spring break destination in savannah... never knew about that. Will be staying here on the way back up.

  • Stayed March 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Savannah Airport

Address: 21 Yvette Johnson Hagins Dr, Savannah, GA 31408
Phone Number:
Location: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Center with Internet Access Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Savannah
#17 Business Hotel in Savannah
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites Savannah Airport 3*
Number of rooms: 82
Official Description (provided by the hotel):
Brand new property located by the Savannah Airport and less than 8 miles away from the Historic District. We offer Standard room accommodations, Studio Suites, and 1 bedroom Executive Suites. Handicap accessible rooms are available upon request. Our entire property is smoke free as well as a pet free establishment. We have a complimentary hot breakfast plus your basic continental. We have a guest laundry and fitness area with an indoor pool and hut tub, and a snack shop for our guest convenience. ... more   less 
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Also Known As:
Country Inn And Suites Savannah Airport
Country Inn & Suites Savannah Airport Hotel Savannah
Savannah Country Inn

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