I am sort of a local, so it's not often I actually stay @ Nemacolin but do have occasion to visit more frequently than others.
Had the occasion to stay with a friend visiting from out of town recently. Our experiences were not up to par with the 5* rating. I presume this is also why many of the locals here actually do not visit Nemacolin? We visited the spa, spa deck, Autumn restaurant and stayed in the Lodge.
This was my third trip to the spa, but first weekend visit. Normally I had visited with other groups of associates on a weekday. The spa on a summer weekend is far from relaxing. First off, you are greeted at the spa with your bill of fare to which Nemacolin automatically adds a 20% tip for service. You may change it, but it is quite tacky the way it is presented and leaves the customer in a compromising position. Inside, there was a crowded atmosphere reminiscent of Grand Central Station. Wall to wall people and chatter in the "relaxation" room. The shower/changing area in the spa this summer day was unbearably warm and too humid to do post-spa make-up and hair. The spa lacks adequate private dressing facilities..you either change right out in the open, or sneak into a shower stall area if you want privacy. There were pieces of paper littering the floor of the "relaxation" room and quite frankly, the spa is becoming worn and needs its own makeover. I made a recent visit to nearby Seven Springs Resort which just opened a world class spa and even with it being only a 3*, more rustic facility, their spa WAY superceded Nemacolin's in terms of ambience. In addition, I noticed better "little" touches..such as ultrasilky microfiber sheeting on the treatment tables as opposed to the hard terry towels that Nemacolin uses and private changing areas. The deck outside of Nemacolin's spa was completely unkempt with no attendants to be found. Each deck chair was covered with used towels, there were half-filled plastic drink cups littering the tables and deck floor, chairs were in disarray. I would expect a 5* facility to have deck attendants tending to the atmosphere of the pool decks and pool area.
While the room in the lodge was adequate, it was no better than anything you'd find in a better large chain hotel in an urban setting. I thought also that a 5* resort might have musical arrangements throughout one of more of the lobbies on this Saturday night, none of which were observed.
Dinner in Autumn restaurant turned out to be average at best with a way above average price tag. Salads to accompany the entree are about $10. A glass of Chardonnay, $13. Portions were small, presentation was average and the prices are supercede the value. The bread served at the table before dinner were cut into little pieces giving the impression perhaps the kitchen was short on bread and they were rationing it! Desserts range from $10 each and higher.
Not sure I would take my out of town guests here again, I think I could find better options for them in terms of entertainment and dining.
- Official Description (provided by the hotel):
- Situated on 2,000 acres in the Laurel Highlands of Western Pennsylvania and just 70 miles southeast of Pittsburgh, Nemacolin Woodlands Resort is consistently recognized in the travel and hospitality industry for superior service, luxurious accommodations, large selection of amenities and as a first-class meeting destination. Nemacolin is one of only 11 Resorts in the world to feature both Forbes Five-Star and AAA Five-Diamond lodging and dining. With activities and amenities galore you can expect the unexpected at Nemacolin Woodlands Resort. ... more less
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- Also Known As:
- Nemacolin Woodlands Hotel Farmington
- Nemacolin Resort