I took my family over 2013 Spring break knowing that there would be snow at the resort due to it's location in the Mountains. That was a nice touch being in the mountains, fire place burning and drinking a good class of cabernet. My unit at the Maples Townhome was okay but furniture and decor is "tired". They need to update the units, the one I stayed in looked dated. I had plenty of firewood for the fire place, but had to ask for fire starter and matches, you would think they would have a bic lighter for units that have a fire place. Food was good but expensive. We had dinner at the Autumns Restaurant. Again, the steak and salmon was good and the choice of a Malbec wine the waiter recommended was good, he even gave me a tasting sample of two of the wines so that I could choose from. The only negative to this resort was my experience at the spa. My massage therapist, a male bruised my forearm and neck. He was heavy handed and did not give me an enjoyable and relaxing massage, music too loud, light too bright - horrible. I resent having a 20% gratuity added to my bill when I thought the service was terrible. One of my family members got a botched manicure as well. Spa services were rushed and over priced. Staff over all (restaurant, bar, room service and maintenance) was friendly and willing to accomodate. I don't think this resort has earned itself to be a 5 star spa. I've been to other spas that are much nicer than this one. I doubt I will be a repeat customer. They charge prices like they are this over the top spa when they really are not. I would not recommend this resort for a long stay. My stay was 3 days too long and expensive. Locals around the resort towns are not friendly and make snide remarks about "folks who come from Washington, D.C. to the area". My suggestion to "the Washington Folks", keep your money and spend it else where.
The Maple Town homes are great for a family or if you just want privacy from the rest of the guests.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share details regarding your March 2013 visit to our Resort. We appreciate your feedback and consider it invaluable as we share, learn and grow from our guest’s suggestions. First, we would like to express our apologies for the challenges you described. Please know, that these incidents do not reflect the level of service and standards Nemacolin Woodlands Resort is noted for.
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We do listen to our guests comments and suggestions and as part of our Resort-wide renovation process, many of our lodging options, including our Townhomes will be undergoing renovations throughout the next year. It displeases us to learn that your time at the Woodlands Spa was not the relaxing visit you had hoped for . Ranked a Forbes Four-Star Spa and recently recognized as a Top 100 Resort Spa by Conde’ Nast, we take great pride in providing our guests with an exceptional customer service experience. Please note that the Woodlands Spa does apply a 20% service charge to your spa service total. Many of our guests appreciate this service charge as it alleviates the stress of tipping. This 20% charge is inclusive of gratuity and tax; however, the amount is completely adjustable based on your level of satisfaction with your service. Based on your detailed review it is obvious that we failed you during your recent stay.
We have read this review and have shared your feedback with the appropriate department Directors, as well as our General Manager. Each issue will be addressed so that these incidents do not occur with future guests. We do hope that you took the time to complete our Electronic Departure Survey. This tool is used to gain a better insight regarding your stay. Again, please accept our apologies. We sincerely hope that you will consider giving Nemacolin Woodlands Resort and our associates another opportunity in the future. Thank you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.