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“Great Staff” 4 of 5 stars
Review of Home2 Suites by Hilton Baltimore Downtown

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Home2 Suites by Hilton Baltimore Downtown
2.5 of 5 Hotel   |   8 East Pleasant Street, Baltimore, MD 21202 (Formerly Comfort Inn & Suites Baltimore) (Downtown)   |  
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Ranked #7 of 63 hotels in Baltimore
Baltimore, Maryland
1 review
“Great Staff”
4 of 5 stars Reviewed March 23, 2013

I stayed at the Home2Suites on a weekly basis over the past year. The staff was extremely hospitable and truly made me feel like the hotel was my home away from home. Every Monday morning when I checked in, Linita or Shernae- the front desk representatives would welcome me back and allow me to check in early, so I could settle in before going to work for the day. The hospitality didn’t end there- the entire staff began greeting me by name after the first few weeks of staying there.

The majority of the staff at the Home2 Suites provided excellent customer service, but still Linita and Shernae managed to stand out.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 24, 2013
Thank you Tim for your review! We certainly do appreciate you and all of our regular guests that we get to see coming back each week. I will pass on your kind words to my team, especially to Linita and Shernea!

See you soon!

Christopher Snyder
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402 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • French first
  • Italian first
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  • Any
English first
New Orleans, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2013

The staff here at the Home2 Suite in Baltimore, MD has shown me soooooo much love. The staff has made sure that my extended-stay here was very comfortable. Ms. Linita and the rest of the staff are truly amazing. The managers here are great. When I was snowed in, they got with my company's travel agency to extend my reservation w/o me having to call them. If you are thinking about coming to Baltimore, you need to stay at the Home 2 Suites. It is minutes from the Inner Harbor.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 21, 2013
Thank your Mr. White for a great review! Our hotel strives to make each person’s stay easy and comfortable. I am proud to hear that my staff was able assist you.


Thank you for staying with us!


Christopher Snyder
General Manager
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Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 19, 2013

I stayed here 2 weeks ago and the staff may me feel so welcome. The room was spacious, clean and had a wrm welcominf feeling to it. The room had a refrigarator, dishwasher, full sink, microwave and all the utensil needed for serving or making a light dish. Breakfast was great, nice business and fitness center and valet parking. Hotel is semi in the heart of Baltimore and I love that. Kudos to Aaron, Lenita And Chenae as well as the Valet attendant for the weekend of March 8-10, 2013. I will be back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 20, 2013
1HotelHopper,

Thanks for the AWESOME review! Home2 Suites by Hilton hotels are popping up all over the United States because people like you are enjoying the brand so much.

I will pass your kind words on to my team at our staff meeting!

Thank you again!


Christopher Snyder
General Manager
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nyc
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 17, 2013

Linita was at the front desk when we arrived at this hotel--Lucky US! She was welcoming and professional. All our questions about Baltimore and the hotel's immediate area were answered with a great smile. Thank you. Also, did I mention we loved our large room? It was also modern and comfortable. We had a great overnight in Baltimore and will return.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 18, 2013
The Home2 Suites in Baltimore is focused on making sure our guests have a positive experience each and every time that they stay with us. It sounds like we hit the mark during your stay. I am glad that you had the chance to meet Linita she truly is a staff member the makes a difference here at Home2!

See you next time you are in town!

Christopher Snyder
General Manager
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Chesterfield, Virginia
Top Contributor
132 reviews 132 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed March 16, 2013

We enjoyed our stay at Home2Suites. I'll break it down like this:

Pros: Great staff, very helpful. Clean room, nice layout. I like that they have shelving on the walls for more stuff- we never seem to have enough room for stuff in most hotel rooms with just the desk and table which we usually put our tech stuff, purses, backpacks, etc... Also liked the Kohler sink and 'rain shower'.

Cons: The bathroom door is a sliding door (like a barn door on rails) and it's heavy. That's not the problem- the problem is the indentation where you stick your finger to pull the door open/closed is about the depth of half of your fingernail, so you need to be a rock climber to have strong enough fingers to pull open the door (again- it's heavy) and no chance if you have kids. So, we usually just left it cracked to pull it open.

Also- small elevators. Not typically a problem but don't use the luggage cart because it's not a typical one. To go you have to push the handle down and there's not enough room in the elevator and you and our kids to all fit (well, we tried, but when my husband pushed in the cart and the door shut there was no room to get past the cart and push down that handle to turn the cart-hard to explain- it just doesn't fit)

Last- the breakfast (which anything free has to be somewhat complimented) was okay- but not enough picking up after people so the counter had random cereal flakes, dried fruit that people drop, etc... Seemed a little messy. But again- it was free.

I think overall the room was really clean and the price was good. We had no problems with slow toilets- nothing that seemed out of the ordinary anyway. So I'd recommend it was a note about the cons.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 18, 2013
Chamdex,
Thank you for your review! I am very happy to see that you enjoyed the service you received from our staff.
This hotel was made to fit into an existing building so things are bit tight in some areas.

Thank you for your support and we look forward to seeing you again at some point!

Christopher Snyder
General Manager
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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 14, 2013

I had a fantastic stay in this hotel. The front desk staff was extremely helpful and they went over and beyond my expectations of hotel service. The rooms were large and decorated in a modern style. The kitchenette was more useful that I would have expected and well stocked with glasses and cutlery. Extra points should be awarded for the green fixtures and features of the room. Location is OK for the weekends, but probably better for a business traveler. Parking on street was not a problem during the weekend; valet was unnecessary.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 15, 2013
Thank you so much for the time you took to review our hotel. I am happy to hear that you were please not only by the hotel itself but also the service from the staff. It is our goal at Home2 to make everyone feel comfortable!

Thank you and we look forward to seeing you next time you are in the city!


Christopher Snyder
General Manager
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Pittsburgh
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 10, 2013

Pros- polite staff, very clean quarters, spacious enough, very nice kitchenware and appliances
Cons- housekeeping goes home at 4:30pm period, the toilets have extremely low water pressure and take 10-15 min to complete a single flush (I complained to the staff who said this was normal), the heating/AC vent is very noisy, East Pleasant Street is on a dark alley which I felt uncomfortable walking on in the evenings, the included breakfast is less than continental (no fruit, few small doughnuts but no pastries, only one kind of bread), I asked the front desk to call for a cab to be ready at a certain time and they didn't call until I was down there and already waiting making me wait a further 15 minutes and be late for a meeting
Bottom line: I would only pay <$130/night to stay here again. Would rather pay more and stay somewhere else. Would not recommend to friends or anyone wanting to stay in downtown Baltimore.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 11, 2013
Lisa,
Thank you for taking the time to share your thoughts with us. I am happy that you found our staff accommodating and friendly.
Our toilets are part of Home2's green initiative, each room is outfitted with low water flow fixtures for that reason.

Thank you again for staying with us and we hope to see you again in the future.


Christopher Snyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton Baltimore Downtown

Address: 8 East Pleasant Street, Baltimore, MD 21202 (Formerly Comfort Inn & Suites Baltimore)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Baltimore
#8 Family Hotel in Baltimore
#13 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton Baltimore Downtown 2.5*
Official Description (provided by the hotel):
The brand new Home2 Suites by Hilton is located in downtown Baltimore near many businesses, restaurants and attractions! We're a 10 minute walk from Baltimore's beautiful Inner Harbor, Camden Yards, First Mariner Arena, as well as the National Aquarium, Pier 5 Concert Pavilion and dozens of restaurants for any occasion. We offer 95 brand new contemporary suites with modern amenities including free wireless high-speed internet, free inspired breakfast and 42" flat screen TV"s! The Home2 Suites is central to Mercy and Johns Hopkins Hospitals, Baltimore's Financial District, and has easy access to Fell's Point and Federal Hill. ... more   less 
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Also Known As:
Home2 Suites By Hilton Baltimore Downtown Hotel Baltimore
Comfort Inn Baltimore

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