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“Excellent Customer Service and Location for Patients at John Hopkins Hospital” 5 of 5 stars
Review of Home2 Suites by Hilton Baltimore Downtown

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Home2 Suites by Hilton Baltimore Downtown
2.5 of 5 Hotel   |   8 East Pleasant Street, Baltimore, MD 21202 (Formerly Comfort Inn & Suites Baltimore) (Downtown)   |  
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Ranked #8 of 68 hotels in Baltimore
Durham
1 review
“Excellent Customer Service and Location for Patients at John Hopkins Hospital”
5 of 5 stars Reviewed March 9, 2013

This hotel is the BEST!!!!! My family needed a place to stay while my sister underwent extensive surgury at John Hopkins Hospital. At checkin, the front desk staff was a breath of fresh air. Everyone was very attentive to our needs. We love the location of the property and the fact that they are within close proximity to the hospital. What a great idea to have a shuttle service that will transport guest to the hospital facility, especially when you're not familiar with the area and reside in another state. The breakfast was perfect and the suite was exceptionally clean. I must commend them all. I would definitely recommend this property to anyone who is in need of a place to reside in the baltimore area. Specail Thanks to Aaron, Opps Manager and the hotel shuttle service-YOU GUYS ARE THE BEST and Thanks for all you do!!! GOD BLESS

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 10, 2013
Curtis B,

Thank you for taking the time out of your day to write something about your stay with us. We see so many patients and visitors of Johns Hopkins and I am glad to hear that our complimentary shuttle service serves as a benefit.


See you next time you are in town!

Christopher Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Washington, DC
1 review
5 of 5 stars Reviewed March 9, 2013

Wow! I stay here often for work and felt compelled to share my positive experiences! From a convenience/quality standpoint, it doesn't any better. The staff knows my name, has my key waiting, quick valet, breakfast, ipod docks, kitchen accessories, efficient business center, bedding that will make you never want to get up, free laundry, walking to most city attactions, contemporary lobby seating, sizable gym/updated equipment, good coffee/tea all the time. I've been at much more expensive Hiltons for a much much less desirable experience. This is truly a little pearl of Baltimore!

Room Tip: All the rooms are suites!!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 10, 2013
Danielle F,
We know just who you are and appreciate your review so much!!! The staff here always looks forward to your visits with us.
See you next time you are here ;)

Christopher Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, MI
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 23, 2013

Best kept secret in Baltimore! Nice new extended stay hotel in a renovated building. Spacious rooms with kitchenettes and some of the most comfortable beds in town. Plenty of work and storage space with the beautiful built-in cabinets, and a nice, comfy sofa to kick back on. This place is priced right, also! Great neighborhood, and convenient to many downtown attractions.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
1 review
5 of 5 stars Reviewed February 12, 2013

I don't think I compromised anything compared to a more expensive hotel except a location that is more off the beaten track (but not a bad location) and a breakfast that was not really all that inspiring.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeTwo B, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review, March 10, 2013
SDEL218,

Thank you for taking time to share your thoughts about our hotel. We are a bit further up from the Inner Harbor area but glad to see you liked the property.
I am sorry to hear breakfast didn't inspire you. Our breakfast is a bit different then everyone else’s; we have a yogurt topping station (with everything from chocolate chips to raspberries), hot breakfast sandwiches, cereal and oatmeal. We see some crazy combinations of things at breakfast each day.

Hope to see you next time you are in Baltimore!

Christopher Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

I just stayed 3 nights at this hotel. I was able to walk to/from my business each day and the style of the hotel made me feel like I was staying in my own apartment. Refreshing difference from a standard hotel! Staff was friendly- more like neighbors than hotel staff.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 11, 2013

I have stayed at this property on several occasions when in Baltimore on business. The staff has always gone out of their way to accommodate my needs. The amount of amenities is plentiful for business or leisure travel; location makes it easy to navigate to various areas of center city by foot or hotel shuttle without having the valet bring the car out; fitness center and breakfast fulfill basic needs; and the suites are well-appointed for the traveler who wants more than a room. I particularly like the full kitchen of the suite and office work space. The only downside is that on each occasion I have stayed on the backside of the building which overlooks the backs of other buildings and at some point in the night the trash trucks come and start to empty dumpsters causing quite the commotion.

Room Tip: Ask for a high floor on the front side of the building.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belton, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 30, 2013

First when we got there, there is no on-site parking, so you either have to valet your vehicle or go find a parking garage, and if they valet it, then they take it to a parking garage off the property. Since we have a full size truck they parked it behind the building by the dumpsters in the ally way where there was no lighting, I could of done that for 25 a night so for 50 bucks my truck sat in a dark ally! Next off the lady at the front desk dont remember her name, she was very kind and helpful like all hilton staff usually is, we also have a pug, so that is the main reason why we stayed here, also because we used our HH Honor points, back to the dog, you have to walk down the block across the street and down some UNlightened steps to a park to take your dog potty. If the hotel was pet friendly like most home 2 suites are, then there should be somewhere to take the dog to the bathroom closer to the property. I did NOT enjoy walking down town baltimore in the dark to a park to take the dog to the bathroom!!! And one last complaint huge complaint the front desk person named Shernae was extremely rude and unknowledgeable of ANYTHING we called and ask what places were close to deliver for food and she told us to walk downstairs and look it up ourselves, when we went down stairs we had a glass from breakfast, she informed us she would not take it from us and we could take it to the kitchen where the other dirty dishes were, when we called down for a taxi to be called, no one had a problem but shernae, she acted like it wasn't something she wanted to do, no one else had a problem with it.... Justin was very nice and friendly and helpful since shernae didnt know squat and had a sour look on her face everytime we seen her and acted like she hated life, room was nice, except the sliding bathroom door, poor deisgn, probably will not stay there again. Also it really wasn't "downtown" seemed like it was close to shady part of town... keep up the good work Justin !

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton Baltimore Downtown

Address: 8 East Pleasant Street, Baltimore, MD 21202 (Formerly Comfort Inn & Suites Baltimore)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Baltimore
#10 Family Hotel in Baltimore
#11 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton Baltimore Downtown 2.5*
Official Description (provided by the hotel):
The brand new Home2 Suites by Hilton is located in downtown Baltimore near many businesses, restaurants and attractions! We're a 10 minute walk from Baltimore's beautiful Inner Harbor, Camden Yards, First Mariner Arena, as well as the National Aquarium, Pier 5 Concert Pavilion and dozens of restaurants for any occasion. We offer 95 brand new contemporary suites with modern amenities including free wireless high-speed internet, free inspired breakfast and 42" flat screen TV"s! The Home2 Suites is central to Mercy and Johns Hopkins Hospitals, Baltimore's Financial District, and has easy access to Fell's Point and Federal Hill. ... more   less 
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Also Known As:
Home2 Suites By Hilton Baltimore Downtown Hotel Baltimore
Comfort Inn Baltimore

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