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“Great view, large suites” 5 of 5 stars
Review of Embassy Suites Baltimore - Inner Harbor

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Embassy Suites Baltimore - Inner Harbor
3.5 of 5 Hotel   |   222 St Paul Place, Baltimore, MD 21202 (Formerly Tremont Suites Hotel) (Downtown)   |  
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Special Offer
AAA Family Fun Package
Ranked #18 of 59 Hotels in Baltimore
GreenLeadersBronze level
Boston, United States
1 review
“Great view, large suites”
5 of 5 stars Reviewed yesterday NEW

This hotel has great views of the inner harbor and the suites are quite roomy; larger than other hotels. Complimentary breakfast is a great. I would definitely recommend this hotel and stay here again. Staff is very polite and helpful.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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556 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • Portuguese first
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English first
Lagos, Nigeria
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Booked this hotel because my friend was having surgery across the street at Mercy Hospital and that's one thing going for this hotel. The other was the Starbucks downstairs.
My friend was named on the booking - she had a copy of the booking, printed from the Hotel's reservation site, showing this - yet the Front Desk refused to check her in, saying it did not show in their system. She had to kick up a fuss and ask for the Manager!
What is called a kitchenette was dismal. The fridge was a mini, the microwave tiny. No welcome kit for the kitchen. No crockery - you have to pay for that. The wash cloths were not replaced after the 1st night.
The breakfast was AWFUL!
I left my purple jeans on the pull out sofa but the hotel claims never to have seen it - the lady I spoke with said she had checked the log for the period I stayed and beyond and there was nothing but she would leave a message for the person who cleaned the room to see if she found it. My question was "If she found it, would she not log it? So why would you think she may have seen it?" The lady had no response. She also said I would get a call from them the following day. That was before Thanksgiving - I have not heard back from them.
Because of the treatment at check in and the meagre amenities and awful food, we checked out a day early - and the front desk staff insisted on charging for the last day, despite the complaints we had made and the reason for leaving.
Anyway, I do know that I am never staying at ANY Embassy Suites ever again - this is a disgrace to the Hilton group.

  • Stayed November 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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Bogis-Bossey, Geneve, Switzerland
Top Contributor
99 reviews 99 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very spacious room en suite, clean and well-equipped. The internet was very functional and relatively fast. Personnel was very helpful and efficient. The "Hilton-like" Burger and local beer that arrived through roomservice, was as expected nurturing enough to put me into deep, well-deserved sleep, after a taxi ride from Dulles that took almost as much time as the flight from Switzerland. Given the high number of people with military camouflage fatigues I slept with a sense of security. In conclusion, the stay at this hotel was very enjoyable.

Green Features: Environmental conscientiousness does not seem to be elementary at this hotel, and for that matter in that part of the world
  • Stayed December 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Midland, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed in Baltimore for a few days for a work trip and this was my first time at an Embassy Suites. The hotel was clean and updated. The evening reception with free drinks was great. I wished there was a second bartender because it gets busy and they work so hard during that time! In the future, I will definitely try to stay at an Embassy Suites again.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I recently accompanied my cousin to Baltimore for complex reconstructive foot surgery at Mercy Hospital across the street from the hotel. She had booked a different hotel down the street. We stayed at the other place the night before her surgery. Not only was the other hotel horrible, they did not even have a wheelchair to transport her to the room! While my cousin was in surgery, I was forced to find other accommodations and fast!. That's when I called The Embassy Suites. I have traveled the world and stayed at many fine hotels and resorts, but the customer service I received from Damien Vincent at the front desk was outstanding. I was panicked, emotional, and needed to get back to the hospital. I explained my dilemma and Damien calmed me down and took care of checking me in and had my bags delivered to the room. I had barely given him my name, he swiped my credit card and took care of everything. I was even given the special rate for hospital patients and he arranged for a shuttle and wheelchair ready when we got back from the hospital. Of course, when I got back to the hotel we finished checking in. Damien understood my sense of urgency and went the extra mile to help me. Customer service at its finest! Thank you Damien Vincent!!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago NEW

This hotel lives up to the Hilton Family Brand. Staff was great and of course the "Happy Hour / Manager's reception". We will return again and again! Located just minutes away from everything the Inner Harbor has to offer.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PONTIAC
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hours of service did not match and we had to order take out for a late dinner. We arrived back in the room with over hour before the posted time of closing. 11p. However, found out that they closed at 10pm. After alot of calling had to go down to the bar to find this out. I would have ordered something brought up and before I left at 5:30p and put it in the very nice kitchen area. But assumed we had the opportunity to order when we got back. Over all service by the staff was very good and dining in the restaurant was very nice.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Embassy Suites Baltimore - Inner Harbor, responded to this review, 5 days ago
Robin D-- Thank you for expressing your concern about the hours of our room service. We regret if you were misinformed about the hours of our in-room dining service while you were a guest of ours. Allow us to apologize if this caused any inconvenience during your recent stay, but we are pleased to hear that our team made up for this hiccup with their friendly and helpful attitude.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Baltimore - Inner Harbor

Address: 222 St Paul Place, Baltimore, MD 21202 (Formerly Tremont Suites Hotel)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Baltimore
#2 Best Value Hotel in Baltimore
#12 Business Hotel in Baltimore
#25 Family Hotel in Baltimore
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Baltimore - Inner Harbor 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The Embassy Suites Baltimore - Inner Harbor is conveniently located in the downtown business district and near the Inner Harbor, National Aquarium, M&T Stadium and many other points of interest. The hotel offers spacious rooms and suites with luxurious bedding and thoughtful amenities. Enjoy a delicious meal at our on-site restaurant B'More Bistro or grab a cup of coffee at Starbucks. Wake up each morning to a complimentary breakfast and unwind at night at our evening reception. The hotel also offers a fitness center, seasonal outdoor pool, 24-hour business center and complimentary WiFi in public areas. ... more   less 
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Also Known As:
Tremont Plaza Baltimore
Tremont Plaza Hotel

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