This hotel is in a handy position, we stayed here three years ago for a graduation and although the upgrading is very nice, free drinks every evening....there's a couple of things....It was nice to return for three nights recently.
We had to pay around twenty dollars for just two days of wifi connectivity and that was only for one iPad. I was made to feel, when i asked politely if this could include my IPhone, and suggested they were out of step with the other hilton chain hotels we'd booked, that because the other Hilton down nearer the harbour charged for it that was ok! Well it isn't really might I suggest although maybe it's a Baltimore thing as the room rate didn't reflect the huge difference. Our Philly Hilton was cheaper and we had free wifi. Maybe it's to pay for the free drinks from the Manager im just wondering, not so good!
The man at the hotel desk told me to use the free wifi in the restaurant area which would have been absolutely fine but it only lasted literally five minutes and would not renew. Wouldn't on iPad either. Couldn't cope with even looking at some tourist sights, our emails even in the quick five minutes!! Was very frustrating and these days most people don't carry heavy guide books with them, they carry their iPads. I gave up on asking further as felt the system could not cope.
The other gripe, and I'm really sorry to have a moan as I'm a very positive person, see the best in people,and the restaurant staff were great and the food good although not the healthiest menus we had seen! So yes, I think I put that I was Gluten Free but in any case it's the easiest thing in the world to keep a loaf frozen in the freezer!
I asked if they had GF bread but the server just said, "there's white and there's brown" bread, pointing to where a load of fresh bread was being placed by another server and walked away. It was not GF bread, I can tell but to mislead a person is very dangerous even if she didn't mean to.
Now, the reason I make an issue of this is that it occurred to me that if a celiac person walked into that breakfast room the only food there was fruit and yoghourt and you could have a very nice omelette made. I can also eat oats, so could eat the oatmeal thankfully, as my allergy is to wheat but they just didn't understand that I couldn't eat wheat, I used the words flour less, etc but no, drew a blank face! . Unfortunately there was gluten (wheat derivative) in the bacon and I was in agony from stomach cramp within no time...will,spare you more detail but it took me til lunch time to come right with my husbands assistance. It tasted different so I should have known but it's a long time since I encountered that type of bacon and I'm relaxed on holiday, also my tiny country is real clued up on the GF issue but there must be thousands of people in the US with this serious allergy and not just for a fad diet which is sometimes how it's perceived.
SO please can you get your act together on this vital issue and simply either tell us the bacon contains wheat (why it has it is another issue!) or put a GF sign on the food that is GF, and provide GF bread. Because of the wifi we would look for another hotel next time even though the door staff are wonderful, getting cabs, laughing with us, so lovely, we love Baltimore... And hope to return for our fourth visit sometime soon.
- Also Known As:
- Tremont Plaza Baltimore
- Tremont Plaza Hotel
- Official Description (provided by the hotel):
- The Embassy Suites Baltimore - Inner Harbor is conveniently located in the downtown business district and near the Inner Harbor, National Aquarium, M&T Stadium and many other points of interest. The hotel offers spacious rooms and suites with luxurious bedding and thoughtful amenities. Enjoy a delicious meal at our on-site restaurant B'More Bistro or grab a cup of coffee at Starbucks. Wake up each morning to a complimentary breakfast and unwind at night at our evening reception. The hotel also offers a fitness center, seasonal outdoor pool, 24-hour business center and complimentary WiFi in public areas. ... more less
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