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“Great Location,Good Hotel” 4 of 5 stars
Review of Sheraton Inner Harbor Hotel

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Sheraton Inner Harbor Hotel
3.5 of 5 Hotel   |   300 South Charles Street, Baltimore, MD 21201 (Inner Harbor)   |  
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Breakfast for 2 Included
Ranked #33 of 59 Hotels in Baltimore
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great Location,Good Hotel”
4 of 5 stars Reviewed May 22, 2013

This was my first stay at the Sheraton Inner Harbor and all in all it's a very good hotel for the price! Being Preakness weekend everything in Baltimore is overpriced but the Sheraton was offering a weekend special of pay full price for Friday get Saturday for your birth year!! You can't beat this price for a good clean room walking distance from most of the Inner Harbor! I think the hotel is clean although it use some sprucing up but I would defidently recomend this hotel for a family or couple's weekend getaway to Baltimore! Plus you can't beat having a Morton's steakhouse in your hotel's lobby! Ample parking is always a conveinence in Baltimore and the Sheraton has that as well!!

Room Tip: Most rooms are the same but you can get a decent view of the Baltimore sports complex that kids will...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, May 31, 2013
Hi Joe M,

We appreciate you taking the time to share your recent experiences here. Thank you for the godd overall rating and the kind words on our staff and facilities. We hope to welcome you back again soon!

Warm Regards,

C Payne
DOSM
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584 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Alexandria, VA
Top Contributor
563 reviews 563 reviews
24 hotel reviews
Reviews in 106 cities Reviews in 106 cities
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed May 20, 2013

The Inner Harbor is "the" place to start a tour of Baltimore. Nearby are the Orioles and Ravens as well as a first class aquarium, museums, shops and restaurants. A full walkway allows you to circle the harbor on foot, or a water taxi can be deliver you to the outer reaches. The Sheraton is perfectly situated, only a block from the harbor. There is nothing special about this hotel, a standard Sheraton with decent rooms and public spaces at reasonable prices. The quality of the service varies with the conference and maid staff very responsive. But the front desk staff leaves a lot to be desired with limited interest in helping guests and even giving out incorrect information. The second-floor restaurant has a limited menu with a wait staff that is "going through the motions." In search of a quiet bar, try the one at the Sheration -- there is very little action in the evenings throughout the weekl

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, May 29, 2013
Hi Jeffl499,

Thank you for sharing your recent experience with us. We appreciate your candid remarks and certainly will share them with the team. Our team members are dedicated hospitality professionals that do try hard every day to deliver a warm and comfortable stay. We do hope that we may welcome you back soon.

Warm Regards,

C Payne
DOSM
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Asheboro, North Carolina, United States
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 19, 2013

This hotel is convenient to everything at the Inner Harbor but is in definite need of an update. The carpet and furnishings are worn and not what you'd expect of a top tier (and top priced) hotel. They have limited food options besides the pricey Morton's and a sports bar (both of which are good for adults but I had kids in tow). The pool was indoor and small but nice. It too could use some sprucing up. The service was reasonable but not outstanding. If not for the location this would be an average property at best especially for the rates they charge.

Room Tip: Try to get a higher floor with some type of view of the Harbor
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, May 29, 2013
Hello Steve J,

Thank you for sharing your recent experience with us. We appreciate the very high ratings on service and location. We are in the process of renovating the property and will be totally complete in Q1 2014. We hope that you will stay with us again when your travels bring you to Baltimore.

Warm Regards,

C Payne
DOSM
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Miami, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 13, 2013

The staff here will make you feel right at home. I also love the gym that was redone. I have been staying at this hotel on and off for almost 4 years, and am so sad that I've been relocated and probably won't be staying here again for a while. Can't wait to go back. Special shout out to Amy Muller, Mike and Leroy and their team who always put the guests first.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, May 29, 2013
Greetings Doreen!

Thank you for the kind words, especially on our team members! It has been a pleasure having you here. We do hope that your travels may bring you back again.

Warm Regards,

C Payne
DOSM
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PENNSYLVANIA
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

Went with a friend to the Sewing Expo in Baltimore. We stayed at the Sheraton Inner Harbor, as it was connected to the Baltimore Convention Center. We had breakfasts, late night drinks, and lunches at the Sheraton. We were served huge portions of delicious food, and received wonderful,friendly, and attentive service. But best of all were the beds. We had a room with 2 queens (maybe they were double size, not sure). The beds were so-o-o comfortable that we did not want to get out of them. The bedding and the mattresses were just wonderful! The hotel was a few blocks off 95S, and when we left was just 2 turns to get back on 95N. I want to go back with my Husband for a long weekend. I highly recommend this hotel.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, May 22, 2013
Hi REDNUGJOAN!

We appreciate you sharing your recent experiences! Thank you for the kind comments on our food, staff, and services! We agree with your summation of our beds! You can get one as well at sheraton.com! Please come back with your husband soon!

Warm Regards,

C Payne
DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shirley, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

My husband and I have stayed at this Sheraton several times. We have been Starwood members for a long time and always choose Sheratons when we travel. Every time we stay at this location we have a great experience. The location is perfect just a short walk to the harbor. The staff is amazing. Winston at the front desk got us checked in quickly and was very friendly and professional. I would like to thank Chuck Payne in customer service who helped us get the perfect room for us so we could be close to our friends who were also guests there. He was outstanding. The accomodations were perfect and the rooms were very clean and the beds are so comfy. We were on the club level so we had a complimentary breakfast every morning and the woman who took care of that was also very accomadating and friendly. We will be sure to be back and stay here again.Thanks again to Chuck and the staff!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, May 10, 2013
Hi again Julipow!

We sincerely appreciate you sharing your recent experience with us! Thank you for the thoughtful team member recognition and kind commentary on our facilities. We have worked hard to improve our hotel and will continue to do so.

Please let us know the next time that you venture to Baltimore again!

Warm Regards,

C Payne
DOSM
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Redwood City, California
1 review
5 of 5 stars Reviewed May 7, 2013

15 colleagues and I stayed for almost a week at the Sheraton Inner Harbor for a recent convention and NO COMPLAINTS from any co-workers! Not even the smallest of snarks, so I know I hit a homerun by choosing the hotel - would go back in a heartbeat. Big rooms, great staff and the best bed in the world. Well worth the climb to get into each night.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, May 10, 2013
Greetings Binkey77!

We are certainly pleased that you chose the Sheraton Inner Harbor for you and your team as well! We are proud to have helped you hit a "home run"! I agree with your comments on the comfort of The Sheraton Sweet Sleeper!! I sleep on one every night, you can too by visiting Sheraton.com

We hope to welcome you back very soon!

Warm Regards,

C Payne
DSOM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Inner Harbor Hotel

Address: 300 South Charles Street, Baltimore, MD 21201
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Baltimore
#28 Family Hotel in Baltimore
#32 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Inner Harbor Hotel 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
Sheraton Inner Harbor Hotel is connected to the Baltimore International Convention Center and is near Oriole Park at Camden Yards, the National Aquarium, Maryland Science Center, and M&T Bank Stadium. ... more   less 
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Also Known As:
Sheraton Baltimore
Baltimore Sheraton
Sheraton Inner Harbour

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