I stayed here since it was the host hotel for a professional conference I attended. I had my spouse and two kids with me and the location was great for the tourist attractions. The hotel is in a mall so there is stuff to look at right near the lobby. The room was a nice size and very clean. The most outstanding aspect of this hotel was the friendly and knowledgeable staff. Considering how crowded the hotel was for the convention, I was amazed at how helpful and upbeat the staff remained.
The main negative of this hotel is that I had to pay for internet access each day per device. Seeing as how my family had five devices needing internet access, this was a MAJOR drawback for us. I still can't believe hotels continue to insist on charging for wi-fi access in this day and age when just about all travelers require internet access. If this had not been the host hotel for my convention, I would have searched for a hotel that offered free wi-fi. My employer paid for my internet access but it was really frustrating for my husband to have to drag the kids to the Starbucks a few blocks away in order to use his iPad to plan the day's activities. It was also a major pain that the hotel did not even offer free wi-fi for conference participants in the meeting rooms. For $220 per night, spare me some wi-fi during the day so I can check my work e-mail on my iPad!
Also, I wouldn't recommend going too far off the beaten path around this hotel. There are plenty of places to walk to right in the Inner Harbor but don't walk too far outside the boundary. We wanted to try a crab place recommended by a friend that was one mile from the hotel so we figured we would walk. Not a good idea! The neighborhood went from bad to worse in a matter of blocks and we did not feel safe at all. Needless to say, we took a cab back to the hotel after dinner.
Overall, I would recommend this hotel for business trips but I would might look elsewhere for a family vacation spot.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.