My fiance and our friends recently stayed for New Year's Eve and attended the Big Night Baltimore Celebration at the Sheraton City Center. I have to say our service was top notch, and Sheraton really went out of their way to make sure our stay was memorable.
The stay was a surprise for my fiance, and he didn't know that all of his friends were going to be staying and attending the celebration as well. I called the Sheraton the morning of our stay, and asked that our friends be able to check into our room to decorate it, and be in the room when we arrived to surprise him. This was not a problem at all, and they even played along with us when my fiance and I checked in. This was all during the height of chaos as so many were trying to check and and register for the event. The staff even switched around rooms to put all of our friends on the same floor in the same tower, and offered this before we even asked.
As far as our room, we upgraded to the suite, which was extremely spacious and had excellent views of the city. Our small mini bar was stocked with water and star bucks coffee - yes! The decor in the room was very modern, and the bed was very comfortable. The only bad thing would be that the water pressure was sort of low in the shower, but this can be expected because the hotel was certainly at their maximum occupancy.
Parking is a drag here, as self parking is not convenient, so you pretty much have to do valet - which is $32 a night.
All in all, I was very impressed with their personal customer service, especially during one of their busiest nights.
- Official Description (provided by the hotel):
- Baltimore Harbor Hotel makes travel to Charm City more exciting and less complicated. Offering complimentary internet and breakfast and centrally located across the street from Baltimore Arena and only 2 blocks from the Baltimore Convention Center and Inner Harbor. ... more less
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- Also Known As:
- Sheraton Baltimore City Hotel Baltimore
- Baltimore Sheraton