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Sheraton Baltimore City Center Hotel: Traveler Reviews

3.5 of 5
101 West Fayette Street, Baltimore, MD 21201 (Formerly Wyndham Inner Harbor) (Downtown)
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Sheraton Baltimore City Center Hotel
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49%
Ranked #40 of 69 hotels in Baltimore
Most recent review
4 of 5 stars Reviewed November 30, 2012
BeMySamaritan Fairfax, Virginia
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522 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Fairfax, Virginia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Average, But I'd Stay Here Again (Read Details)”
4 of 5 stars Reviewed November 30, 2012

This Sheraton is in dire need of a renovation. It's quite worn and the rooms are small. However, it's quite clean, very quiet, comfortable, with a good staff. So for the low price it's a great value. It's minutes from Inner Harbor and Camden Yards so for that reason too, I'd return. On the flip side, the restaurant DID make me feel like a king. Food was fantastic and the wait staff was over the top. It's a former "Shula's Steak House." So if you want to save $50 to $100 vs. other area name-brand hotels, give the Sheraton a try.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BeMySamaritan about Sheraton Baltimore City Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juan w, Director of Room Operations at Sheraton Baltimore City Center Hotel, responded to this review
December 6, 2012
Dear Valued Guest,

Thank you for listing your feedback regarding your most recent visit to the Sheraton Baltimore City Center Hotel. We appreciate the details as they provide us an opportunity to improve our hotel. We are in the process of finalizing property upgrade details and enhancements to improve the overall satisfaction of our guests. We encourage you to visit us again and we hope to have more details to share upon your return. In addition, I would like to personally assist you with your room reservations to ensure you are provided with our best accommodations. I specifically enjoyed the fact that our restaurant staff was able to make you feel like a King. I am firm believer that service is the key ingredient in any successful business unit and your feedback supports our mission and vision to provide clean rooms and great service to each and every guest. With a renovation and upgrades to our property, we will continue to strive to exceed our guest’s expectations. Thank you again for sharing and you may contact me directly when you are ready to return.

Kind Regards,

Juan A. Webster
Director of Operations
Sheraton Baltimore City Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“Weary, worn out look”
2 of 5 stars Reviewed November 19, 2012

While my room was adequate, the hotel public spaces were quite dreary and worn. At least two of the computers on the main floor to which I was directed to print out my boarding pass were not connected to the printer next to them. If there were athletic facilities, I never found them. There were no materials in the room on hotel services and amenities. The location is not so hot either, away from restaurants.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask travelerofworld about Sheraton Baltimore City Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director-Of-Service, Manager at Sheraton Baltimore City Center Hotel, responded to this review
November 21, 2012
Dear Valued Guest.

Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.

In the spring of 2013, the lobby will be renovated along with other areas of the hotel. We are looking forward to offering a new improved Sheraton lobby and guest rooms to our guests. I want to apologize for the printer not working at Sheraton Link during your stay, I was surprised that you did not see our compendium in our room, if you have seen the room service menu then the back of the menu is our compendium and list downs all the amenities what Sheraton has to offer, We do have an excellent Sheraton Fitness Center by Core Performance in Cabana level and my sincere apology that you missed it and no one from our staff informed you.

Our entire staff at the Sheraton hopes to have the opportunity to welcome you back in the near future when you are back in Baltimore.

Warmest Regards,
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1 review
“Larhonda Wilson, is the best club lounge concierge i have ever come across in the 10 years i have stayed @ the Sheraton. The se”
5 of 5 stars Reviewed November 16, 2012 via mobile

Great place to stay. You are always welcomed with a smiley and sugar cookies. Make sure you stay on the club floor. You will not be disappoint ed. I enjoy the company and friendly convention from the staff.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask commissionergs about Sheraton Baltimore City Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director-Of-Service, Manager at Sheraton Baltimore City Center Hotel, responded to this review
November 21, 2012
Dear Valued Guest,

Thank you so much for taking the time to write such a great review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with Ms. Wilson and I am glad that you had a wonderful time during your recent stay and Ms. Wilson made the difference to your and your family.

It is always our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise.

Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Please contact us if there is anything that you ever need.

Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Club lounge host is the best”
3 of 5 stars Reviewed November 16, 2012 via mobile

My club lounge host Larhonda was excellent treated me and my family so well. She provided us with great locations to visit and activities for the kids. During our daily snack club lounge visits; she even prepared a snack bag for my son. This type of customer service is rare.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Dsoriano24 about Sheraton Baltimore City Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director-Of-Service, Manager at Sheraton Baltimore City Center Hotel, responded to this review
November 21, 2012
Dear Valued Guest,

Thank you so much for taking the time to write such a great review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with Ms. Wilson, as this is the second great comment from our guest today about her, I am glad that you had a wonderful time during your recent stay and Ms. Wilson made the difference to you and your family.

It is always our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise.

Our entire staff at the Sheraton and especially Ms. Wilson is looking forward to welcoming you back in the near future. Please contact us if there is anything that you ever need.

Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
“overall, bad points outweigh the good...”
3 of 5 stars Reviewed November 16, 2012

I was here for a conference in November. The hotel itself is a nice property...clean, nice rooms, very comfortable bed. But there were mutiple semi-minor issues that added up to not a great experience. First, the walls are THIN. So thin that the person in the next room woke me up at 5 am coughing and was so loud that the guest on the other side of me started banging on the wall. Also, I could hear snoring coming from rooms while I was waitng for the elevator. The customer service is not that great (i.e. promising to call me back but never following-up on several occasions and overall unfriendless). The water is cold in the morning when trying to shower - maybe there were too many people showering at the same time? Also, the hotel is really in the middle of nowhere and its a bit dangerous to walk. I live in NYC so consider myself pretty street smart but the area around the hotel was fairly rough.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask nyu05 about Sheraton Baltimore City Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juan w, Director of Room Operations at Sheraton Baltimore City Center Hotel, responded to this review
December 6, 2012
Dear Valued Guest:

I’m writing you on behalf of the entire staff at the Sheraton Baltimore City Center Hotel. Thank you for making our hotel your choice of stay. We realize that there were many options in the Baltimore area. We appreciate you also taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.

Please accept our apologies for the customer service, condition location concerns that you listed. Our staff’s responsiveness to your needs is a priority and we take this seriously and not having hot water is completely unacceptable. In addition, we are much better than the experience you had especially to encounter any “unfriendly” associates. I wish I would have known about this right away so that it could have been addressed prior to your departure. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. I have notified our management team so that we may look further into these issues. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise.

I would love an opportunity to speak with you personally regarding this matter and discuss opportunities to recover from this experience. I know that our conversation may not change your recent experience; however, I do hope it will help redeem your faith in the Sheraton Baltimore City Center Hotel. Your Business is important to us and the conference you attended is a priority event for us to have return to Baltimore. Thank you again for bringing this to our attention. Please contact me if you need additional assistance and I’d be happy to help.

King and Sincere Regards,

Juan A Webster
Director of Operations
Sheraton Baltimore City Center Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Baltimore City Center Hotel

Also Known As:
Sheraton Baltimore City Hotel Baltimore
Sheraton Baltimore City Hotel
Sheraton Baltimore
Baltimore Sheraton
Address: 101 West Fayette Street, Baltimore, MD 21201 (Formerly Wyndham Inner Harbor)
Phone Number:
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Baltimore
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Baltimore City Center Hotel offers a great location for business and pleasure. We're directly across from the 1st Mariner Arena and only 2.5 blocks from the Baltimore Convention Center. ... more   less 
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